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Rountree Moore Ford

Lake City, FL

4.5
546 Reviews

2588 W US Highway 90

Lake City, FL

32055

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Showing 546 reviews

November 29, 2019

Danielle in service was a pleasure to work with! I've always had a great experience using Rountree Moore Ford for all my service issues! More

by Austin Shingleton
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Dec 03, 2019 -

Rountree Moore Ford responded

Thanks for your awesome review, Austin!

November 29, 2019

Issue resolved Though we don’t need to accept an extended warranty for a bank to finance us, it’s in our best interest to get one especially on a used vehicle. This More

by odalysgt71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Souza and Tyler
Dec 03, 2019 -

Rountree Moore Ford responded

Odalys, we're sorry if we didn't meet all of your expectations. If you still have questions or concerns regarding your warranty or any other issues, please reach out to us via email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 27, 2019

Santi was great! Extremely helpful, great value for my money. We will be back for service in the future and possible trade in for new vehicle. More

by Chris.laigaie
Recommend Dealer
Yes
Employees Worked With
Santi
Dec 03, 2019 -

Rountree Moore Ford responded

Chris, thanks so much for your incredible review! We look forward to seeing you again.

Mar 26, 2020 -

Rountree Moore Ford responded

Chris, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with Santi! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

November 26, 2019

Great people to work a little slow on repair and oil change times. They take care of you right when you walk up and stay with you through the whole process. More

by Ozimokmichael
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Dec 03, 2019 -

Rountree Moore Ford responded

We're glad that you enjoyed your service visit with us!

November 26, 2019

Very good, waiting time good. Only one problem - parts dept. was to replace a battery in key fob - but the next day when I used that same fob it again said "low battery - replace s More

by koko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Dec 03, 2019 -

Rountree Moore Ford responded

Marcia, we're sorry that this was this issue with your key fob and are confident our parts department can resolve it for you. We're glad that overall, you enjoyed your visit with us.

November 26, 2019

Great service department staff As always, Kendall was there to help in my time of need. She is always so sweet and a pleasure to deal with. Not pushy, but lets me know what issues More

by Ali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Fairchild
Dec 03, 2019 -

Rountree Moore Ford responded

Ali, thank you so much for letting us know that Kendall made your visit a great one!

November 26, 2019

Outstanding service Mrs Kendall got my Ford in and repaired she kept me posted daily on progession of my Ford. She always goes above & beyond with her customers. She is Best !! More

by denisebose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Fairchild
Dec 03, 2019 -

Rountree Moore Ford responded

Denise, thank you for letting us know that Kendall always makes your visit a great one!

November 25, 2019

Exceptional!! A+ Rating!! Kendell made this experience great!! She was helpful, explained things in detail, and good to her word! Will be coming back and sharing my experience More

by brendasuesullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Fairchild
Dec 03, 2019 -

Rountree Moore Ford responded

Brenda, thank you for your amazing review!

November 24, 2019

Service review It is easy to make an appointment at this dealership, they have a Quick oil change service- Danielle always has professional attitude and great prob More

by twinpalms88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Dec 03, 2019 -

Rountree Moore Ford responded

We're very glad that you always enjoy your visits with us -- thank you!

November 22, 2019

I always have a good experience when I go to Roundtree Moore Ford. Especially since I’m able to use the same advisor Danielle. She always make sure I get in and out with quality service. More

by smallworl31
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Nov 22, 2019 -

Rountree Moore Ford responded

Your lovely review made our day -- thank you so much!

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