Rountree Moore Ford
Lake City, FL
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Great care and effort into making sure my vehicle was taken care of. The atmosphere is very positive, the employees make sure the customer is satisfied. taken care of. The atmosphere is very positive, the employees make sure the customer is satisfied. More
I had a good experience with this dealer but had to wait longer than I expected to see the finance manager. The truck was clean and full of gas. It came with everything I was expecting. longer than I expected to see the finance manager. The truck was clean and full of gas. It came with everything I was expecting. More
They have always given me good service. While they where busier than usually when I've been and it took longer than I was accustom to they still did a good service. Kendall was stayed on inf While they where busier than usually when I've been and it took longer than I was accustom to they still did a good service. Kendall was stayed on informing me of where they where at in getting my truck done at all times, her detail to attention is one of the reasons I would recommend this dealer to others. More
This dealership made buying a vehicle a painless experience. They have knowledgeable & professional people helping you & also very personable. They get an A+ from me. experience. They have knowledgeable & professional people helping you & also very personable. They get an A+ from me. More
2 weeks waiting on a part I was VERY disappointed that it took 2 full weeks to get a part in under warranty for my SD -250. With just over 12 K miles on it since new in 2016... I was VERY disappointed that it took 2 full weeks to get a part in under warranty for my SD -250. With just over 12 K miles on it since new in 2016......VERY disappointed. More
The sales department all are excellent. They are courteous, they really try to help you make the right decision. Everything is taking care of in an appropriate manner. courteous, they really try to help you make the right decision. Everything is taking care of in an appropriate manner. More
My wife bought a car (nissa versa) from Rountree for on 11/11. Upon driving the vehicle off the lot, it locked in 1st gear. We immediately took it to a shop where found it to have a bad transmission. I ca 11/11. Upon driving the vehicle off the lot, it locked in 1st gear. We immediately took it to a shop where found it to have a bad transmission. I called the GM and he said they would swap it out (by law he didnt have to). After being shown other available cars we chose a ford focus, but when it came time to sign the papers, Aaron swithed to "we'll start the deal over". That was not what we discussed and I asked him specific questions about how swaps work. He initially told me that it was just a paper change. He is not trustworthy. Do not purchase a vehicle from here! Although Steven Jones and Sam Ryan were very helpful, the cars are junk cars and the sales managers Aaron is a vulture. Julien is there to make a buck. We went from purchasing our son a $7000 car to being forced into a $11000 car. More
its ok its was ok could come down on pricing and have more coupon to help with the expebcie just comwe down on the pricing that's all its was ok could come down on pricing and have more coupon to help with the expebcie just comwe down on the pricing that's all More
Issue resolved Though we don’t need to accept an extended warranty for a bank to finance us, it’s in our best interest to get one especially on a used vehicle. This Though we don’t need to accept an extended warranty for a bank to finance us, it’s in our best interest to get one especially on a used vehicle. This is my 3rd Rountree Moore Ford SUV. Steven Jones and Johnny Souza were very helpful today. Kept their word. Johnny so patient. Thank you!!✌️ More