Back

Rountree Moore Ford

Lake City, FL

4.5
544 Reviews

2588 W US Highway 90

Lake City, FL

32055

Directions

By Type

Showing 544 reviews

December 04, 2019

Great care and effort into making sure my vehicle was taken care of. The atmosphere is very positive, the employees make sure the customer is satisfied. More

by Mark
Recommend Dealer
Yes
Employees Worked With
Kendall Fairchild
Dec 05, 2019 -

Rountree Moore Ford responded

Thank you for the great review, Mark!

December 04, 2019

I had a good experience with this dealer but had to wait longer than I expected to see the finance manager. The truck was clean and full of gas. It came with everything I was expecting. More

by 00robross
Recommend Dealer
Yes
Employees Worked With
Justin Gonzalez
Dec 05, 2019 -

Rountree Moore Ford responded

We apologize for the wait time but we're glad that, besides that hiccup, you had a great visit with us -- thank you!

December 03, 2019

They have always given me good service. While they where busier than usually when I've been and it took longer than I was accustom to they still did a good service. Kendall was stayed on inf More

by joinmech426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Fairchild
Dec 03, 2019 -

Rountree Moore Ford responded

Thanks for your full five stars!

December 03, 2019

This dealership made buying a vehicle a painless experience. They have knowledgeable & professional people helping you & also very personable. They get an A+ from me. More

by Linda
Recommend Dealer
Yes
Employees Worked With
Justin Gonzalez 5 Star + rating, Mary Rountree, Sam Ryan
Dec 05, 2019 -

Rountree Moore Ford responded

Linda, we're glad you enjoyed shopping with us. Thank you for your amazing review!

December 02, 2019

2 weeks waiting on a part I was VERY disappointed that it took 2 full weeks to get a part in under warranty for my SD -250. With just over 12 K miles on it since new in 2016... More

by edsvette1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Fairchild
Dec 03, 2019 -

Rountree Moore Ford responded

We apologize that it took a while to get the part you needed and will look into the reasons for the delay. We see you've given us a high rating besides this issue and hope that this means that overall, your visit with us was a positive one. Please send us an email if there's anything more you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Dec 04, 2019 -

Rountree Moore Ford responded

Hello, thank you for the high star rating and honest feedback. If you would like to further discuss the concerns you described, please reach out to us at (386) 755-0630 at your earliest convenience. Take care.

December 01, 2019

The sales department all are excellent. They are courteous, they really try to help you make the right decision. Everything is taking care of in an appropriate manner. More

by Hezekiah777
Recommend Dealer
Yes
Employees Worked With
Julian Montero, five stars, Michael Kelley, Stephen Jones, Danielle Thomas, Kendall Fairchild
Dec 03, 2019 -

Rountree Moore Ford responded

Thanks so much for your excellent review!

December 01, 2019

My wife bought a car (nissa versa) from Rountree for on 11/11. Upon driving the vehicle off the lot, it locked in 1st gear. We immediately took it to a shop where found it to have a bad transmission. I ca More

by Elliotharris
Recommend Dealer
No
Employees Worked With
Julien Montero , Stephen Jones, Aaron Gresham, Sam Ryan, Dave Powell
Dec 03, 2019 -

Rountree Moore Ford responded

We're sorry that shopping with us wasn't as stress-free as it should've been. Thank you for your detailed feedback; we're looking into the specifics of you and your wife's visit. We'd always appreciate an email from you if you have anything extra you'd like to add. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 30, 2019

its ok its was ok could come down on pricing and have more coupon to help with the expebcie just comwe down on the pricing that's all More

by gandyp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Dec 03, 2019 -

Rountree Moore Ford responded

We try to keep our pricing competitive and appreciate your feedback. We're glad that overall, you had a positive experience with us -- thank you!

November 29, 2019

Danielle in service was a pleasure to work with! I've always had a great experience using Rountree Moore Ford for all my service issues! More

by Austin Shingleton
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Dec 03, 2019 -

Rountree Moore Ford responded

Thanks for your awesome review, Austin!

November 29, 2019

Issue resolved Though we don’t need to accept an extended warranty for a bank to finance us, it’s in our best interest to get one especially on a used vehicle. This More

by odalysgt71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Souza and Tyler
Dec 03, 2019 -

Rountree Moore Ford responded

Odalys, we're sorry if we didn't meet all of your expectations. If you still have questions or concerns regarding your warranty or any other issues, please reach out to us via email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

...
21
...