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Rountree Moore Ford

Lake City, FL

4.5
544 Reviews

2588 W US Highway 90

Lake City, FL

32055

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Showing 544 reviews

December 20, 2019

I brought my Ford Explorer in for recalls and ended up needing a brake job. I do believe that I was over charged for labor on this brake job. More

by Matthews.teresa243
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bozeman
Dec 20, 2019 -

Rountree Moore Ford responded

Teresa, we're sorry if we weren't clear about pricing and would be happy to review it with you if you'd like, simply send us an email. We see that you've given us a high rating and we're glad that you had a positive visit with us overall. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 19, 2019

Excellent Dealership from Sales to Service Dept. The people at this dealership makes your car buying experience very comfortable and don't pressure you. Salesman are awesome. Service Dept got us in a More

by Sherman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bozeman helped us. Very nice person.
Dec 19, 2019 -

Rountree Moore Ford responded

Thank you so much, Sherman!

Dec 20, 2019 -

Rountree Moore Ford responded

We're so glad to see that our sales team could provide you with a five star car shopping experience. Please let us know if there is anything else you may need from us; we're always happy to help! We hope you have a fantastic day, and enjoy your new car!

December 18, 2019

We received excellant service when we brought our Ford in to be serviced. Danielle was very helpful in getting the service done in a timely matter. Thank you Danielle More

by Llratliff22
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Dec 18, 2019 -

Rountree Moore Ford responded

We're so glad that you had a fantastic visit with us! Thanks for your amazing review!

December 17, 2019

Awesome service deptAssisted with out of country Awesome service dept Assisted with out of country warranty issues Danielle did an awesome job and I will return if required Thanks again Joe Deni More

by Joedeniet
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Dec 17, 2019 -

Rountree Moore Ford responded

Thanks for your great review, Joe! We look forward to seeing you again.

Dec 18, 2019 -

Rountree Moore Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

December 14, 2019

great service brought my vehicle in for service didn't have to wait long service department very fast and helpful. I will be back with any future needs. More

by egriffis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bozeman, Alan Boyd
Dec 16, 2019 -

Rountree Moore Ford responded

Thanks for your stellar review! We look forward to seeing you again.

December 13, 2019

This dealer is the best & the Service Advisor are very knowledgable of the problems with my 2016 F-350 Super Duty. It had a bad clockspring. More

by plshilo2560
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Dec 16, 2019 -

Rountree Moore Ford responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

December 12, 2019

Danielle was very prompt and courteous. Kept me updated during the whole time of servicing my vehicle. Danielle was very professional and made sure my vehicles servicing needs were taken care of. More

by marshallsova0334
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Dec 12, 2019 -

Rountree Moore Ford responded

Than you so much for your awesome review!

Dec 13, 2019 -

Rountree Moore Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 12, 2019

My first visit & only visit....so far! My visit began with a very cordial welcome at the service dept. desk. Excellent service fixed the problem in a timely manner. Thanks so much. I'm More

by Dan Hughes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Fairchild
Dec 13, 2019 -

Rountree Moore Ford responded

Dan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us! Thank you for taking the time to leave your review and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Rountree-Moore Ford Lincoln!

December 09, 2019

Excellent service. Very helpful and attentive. Actually didnt do services that weren't needed. Who would think that's possible for a big corp dealership. See Kendall! More

by VTrain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Fairchild
Dec 09, 2019 -

Rountree Moore Ford responded

Thank you for the great review!

December 05, 2019

Danielle was great however she had to leave and I ended up waiting from 900am till 11am for an oil change and would have been there longer had I not walked out and seen my car sitting there ready at 11 More

by Dasko3446
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Dec 05, 2019 -

Rountree Moore Ford responded

We're sorry that there was an issue at the end with having your car ready but we're glad that overall, you had a positive experience with us. Thank you!

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