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Rountree Moore Ford
Lake City, FL
546 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 546 reviews
December 12, 2020
Very friendly, helpful service.Went "the extra mile" for Very friendly, helpful service. Went "the extra mile" for me. Made buying a new car a pleasant experience (which I usually dread). Am really enjoyi Very friendly, helpful service. Went "the extra mile" for me. Made buying a new car a pleasant experience (which I usually dread). Am really enjoying having a new vehicle. More
by ca_wise01
Employees Worked With
Mike Hearne, Sam Ryan
October 26, 2020
Very enjoyable, no pressure experience. I traveled over 100 miles to buy the vehicle that I wanted. Entire facility was clean, and the staff presented themselves well. 100 miles to buy the vehicle that I wanted. Entire facility was clean, and the staff presented themselves well. More
by hawaii1212000
Employees Worked With
Mike Hearne, Eddie Cruz
October 09, 2020
Very modern, clean, and up to date. The service writers area was inside, out of the weather and very spacious. The customer waiting area was comfortable. area was inside, out of the weather and very spacious. The customer waiting area was comfortable. More
by Scott
Employees Worked With
Michael Kelley, Stephen Jones, Tammy Bell
October 04, 2020
Extremely satisfied with this car buying experience, top notch sales team and management!! This was a surprise bday party for my wife and they went above and beyond to assure that the delivery of the vehicl notch sales team and management!! This was a surprise bday party for my wife and they went above and beyond to assure that the delivery of the vehicle was a success, even brought it to the party location!! More
by Moe
Employees Worked With
Stephen Jones, Sam Ryan
September 27, 2020
Service department mistreated my 70 year old mother during the pandemic and offered No apology. Lied to her and have yet to follow through on their promise. It’s been over a month and nothing has been during the pandemic and offered No apology. Lied to her and have yet to follow through on their promise. It’s been over a month and nothing has been done. We have called with no response. Robert at the service department is a problem, his word means nothing and he is unkind. Messages left with the manager have not been returned. Zero professionalism to customers who have bought several cars from them. Think twice before ever consider taking anything to them. All of this for a safety recall that Robert said “isn’t important”. More
by MICHAELCMOBLEY34
Employees Worked With
Robert
September 26, 2020
This was a very good experience....if you can say that about buying a new car. Tammy Bell was very helpful and accommodating. I have sent two friends to see her. about buying a new car. Tammy Bell was very helpful and accommodating. I have sent two friends to see her. More
by pjackson15
Employees Worked With
Sam Ryan, Tammy Bell
September 10, 2020
They are the best! Haven’t gone anywhere else for the last 8 vehicles! Mike Kelly is so much help, he makes the financial process easy! last 8 vehicles! Mike Kelly is so much help, he makes the financial process easy! More
by Frontporchministries
Employees Worked With
Michael Kelley, Jason Heaps, Johnny Souza
August 28, 2020
I am not only super excited & proud to be the owner of a new 2020 Ford Mustang but I am also eternally grateful to my sales lady. Tammy went out of her way to get me in my car and make sure I’m satisfied!! new 2020 Ford Mustang but I am also eternally grateful to my sales lady. Tammy went out of her way to get me in my car and make sure I’m satisfied!! More
by irritated7
Employees Worked With
Tammy Bell
August 28, 2020
1st time car buyer & I am VERY pleased with the service I received. Tammy Bell was very accommodating & friendly. I couldn’t be happier. She’s literally the best & made sure everything went perfect!!! I woul received. Tammy Bell was very accommodating & friendly. I couldn’t be happier. She’s literally the best & made sure everything went perfect!!! I would definitely recommend!! I got the car I’ve been wanting & at a great deal! More
by Casey2020
Employees Worked With
Tammy Bell
July 29, 2020
Maybe they're hiding the honest reviews In short I had no success with this service facility. In fact I had no success at even getting a Restricted Delivery Certified US Mail Article deliver In short I had no success with this service facility. In fact I had no success at even getting a Restricted Delivery Certified US Mail Article delivered to the Service Manager. In fact allegations and unfounded assertions opposed to the facts fly out of this facility and the only thing I can figure it is the CYA routine. Beware of Service Writers who refuse to produce the RO and simply give you back a key fob ro and no written explanations of anything at THAT time cause believe me they'll come up with so really good fabrications later on and say "we called Ford" back to the game of CYA. I found Mr Lebron to be woeful at best and less then honest one might say lacking integrity. This Dealership like others in this State has found a way to circumvent FS 501.98 by not being required by the USPS to sign for Certified Mailings, or maybe just mine. Either way I dumped the Lemon of an Explorer and be careful out there even with a class III hitch and a 6 cylinder [5,000 lbs tow rating] they'll assert you "over-towed" when only trailering 3,000 lbs then state you refused to say what you were towing. Either way remove your brake proportioning device cause these "Mechanics" think that is what is towing verses helping the woefully equipped stop even when under-towing. It's a game and a bad one at that. The next dealer asserted I towed in Overdrive so I let that insert his foot so far he couldn't retract it then I asked him to show me over drive on my Explorer [there was none] so in essence they're Fords first line of defense not you'r first line of repair(s), forget that Ford is having such issues they'll be like Micky D's soon enough you already see the consolidations next come closures. This facility lost the sale of a $60,000.00 2020 Tahoe for it's sister dealership... More
by Bad Explorering
Employees Worked With
Stephen Jones, Kendall Fairchild, Jason Lebron
