Rountree Moore Ford

I HAVE PURCHASED 2 VEHICLES AT ROUNDTREE MOORE FORD, IGOT MY 1ST OIL CHANGE ON MY 2020 LARIAT AND MY TRUCK WAS QUITE DIRTY, AFTER THE OIL CHANGE I GOT MYTRUCK I LIVE IN OLD TOWN, FL. THATS LIKE 53 MILES FROM MY 1ST OIL CHANGE ON MY 2020 LARIAT AND MY TRUCK WAS QUITE DIRTY, AFTER THE OIL CHANGE I GOT MYTRUCK I LIVE IN OLD TOWN, FL. THATS LIKE 53 MILES FROM THE DEALERSHIP AND I THOUGHT THEY WOULD AT LEAST WASH MY VEHICLE, BUT SERVICE WRITER SAID THEY DONT DO THAT. SORT OF A LET DOWN CHEIFLAND FORD WASHES VEHICLES WHEN SERVICED THERE, BIG BEND CHEVY WASHES VEHICLES WHEN SERVICED THERE, AND GAINSVILLE DODGE AND LAKE CITY DODGE AND CHEIFLAND DODGE ALL WASH VEHICLES AFTER SERVICE. More

Couldn’t be more satisfied with service department!!! Front desk especially Danielle is very friendly and professional ❤️ I highly recommend them , treat you like family ❤️❤️ Front desk especially Danielle is very friendly and professional ❤️ I highly recommend them , treat you like family ❤️❤️ More

I had “services” on my Lincoln MKS they repaired my A/C and replaced 2 tires. They ordered 3 full size tires because I wanted the spare, a donut, tire replaced but they charged me for a full size tire. Als and replaced 2 tires. They ordered 3 full size tires because I wanted the spare, a donut, tire replaced but they charged me for a full size tire. Also while my vehicle was in their Care Custody and Control the driver side front speaker miraculously blew all by itself, or so they say. I called the manager of the service department and was told he was in a meeting and that the receptionist would leave a message for him as well as our a sticky note in his computer and he would call me no later than the next day. Two weeks passed and I never heard from him. I went there today and they told me my speaker was blown and that it wasn’t unusual with a black on black car. They told me that since the donut tire would cost less that the speaker would practically be paid for. I told them since the manager never returned my call and because they won’t take responsibility for messing up my speaker that I just wanted a refund and I’ll go someplace else. The service manager told the guy helping to refund me the extra tire price. The guy helping was trying to do it only to find out he couldn’t that it could only be completed on the manager’s computer so another waste of time. I would only recommend this dealership for repairs to my enemies More

Had an appointment for oil change at 11am. 3 hours later I had to make them get my truck so could go to back to work. I had to make them get my truck so could go to back to work. More

Easy to deal with, great prices, and they went out of their way to make things work out well. We can highly recommend them to anyone. their way to make things work out well. We can highly recommend them to anyone. More

Service Rep Daniela is ALWAYS a pleasure to work with. She always goes over and beyond to help and answer any questions that you have and if she don’t have the answer she will do all she can to get it for She always goes over and beyond to help and answer any questions that you have and if she don’t have the answer she will do all she can to get it for you right then and there. She is awesome. If we had a company that she would fit within we would definitely be offering her a job to come work for us, you don’t meet people that are honest and go over and beyond to do their job everyday, and enjoy what they are doing. We always request for Daniela when we schedule or walk in and if she isn’t there we wait till a day she is. Thanks for the great service More

Rountree Moore service always does a great job. They even sent my phone a video describing what they were doing . very pleased with the service. sent my phone a video describing what they were doing . very pleased with the service. More