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Rountree Ford - Service Center

Shreveport, LA

4.7
390 Reviews

390 Reviews of Rountree Ford - Service Center

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September 21, 2024

Stephen was very courteous and professional. He helped get me to and from a doctor appointment while servicing my car More

by Edesmith402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
Sep 28, 2024 -

Rountree Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rountree Ford. We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2024

Earl kept me informed at all during my visit and let me know about my other vehicle More

by Ddb1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl haley
Sep 22, 2024 -

Rountree Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 18, 2024

Prices are way to high. Shuttle is not readily available. Service techs seem like they do a good job but the pricing and customer service is lacking substantially. More

by Mister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Lambert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Rountree Ford responded

Mister, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Christopher Magill General Manager cmagill@group1auto.com

September 17, 2024

My service provider, Earl, provided outstanding support and assistance during my recent visit to Rountree! More

by ATD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl
Sep 17, 2024 -

ATD responded

My service provider, Earl, provided outstanding support and assistance during my recent visit to Rountree!

September 16, 2024

we’re going to kentucky next month and i wanted everything checked before we leave. More

by hbraud318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
janet
Sep 20, 2024 -

Rountree Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

September 16, 2024

I was upset about the outcome but the staff were great. Just know that batteries are not covered under warranty even when they make your headlights come on and the headlamp system thinks there's something More

by shannonkfowler76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service
Sep 20, 2024 -

Rountree Ford responded

Hi, we're so glad that we were able to go above and beyond! If you have any further questions, please give us a call. We're always happy to help!

September 10, 2024

Terrible service 3 hours for an oil change with an appointment! I will not return here for any type of service for my Maverick More

by NOBeachcomber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Sep 13, 2024 -

Rountree Ford responded

NOBeachcomber, Thank you for informing me about your recent oil change and the extended wait time. Please know that we are looking into your concerns, and will reach out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Christopher Magill General Manager cmagill@group1auto.com

September 10, 2024

Amazing customer service and amazing employees very knowledgeable I am pleased with every interaction great job guys!!!!!!! More

by kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky
Sep 13, 2024 -

Rountree Ford responded

Hi Kevin, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2024

Too long and too expensive! !! Always fix one thing and find another at least three to four times. More

by Bruce.hollander
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Lambert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Rountree Ford responded

Bruce.hollander, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Christopher Magill General Manager cmagill@group1auto.com

September 06, 2024

Jasmine was very informative and called with updates several times. She was prompt and polite. We would recommend her any time! More

by GeorgeMWeb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Almeda 5 stars
Sep 09, 2024 -

Rountree Ford responded

Hi, we're happy to hear you had such a positive experience with Jasmine! Thanks for the recommendation, and have an amazing day!

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