Rountree Ford - Service Center

Stephen was a terrific service tech. When I get my brakes done I will schedule only thru him. A pleasant surprise here. When I get my brakes done I will schedule only thru him. A pleasant surprise here. More

The dealerships car care repre was very professional and informative! The repre was very polite! informative! The repre was very polite! More

They do not know the meaning of an appointment . I made an appointment for an oil change and a tire rotation several days in advance. When I arrived at my scheduled appointment time that I have a e I made an appointment for an oil change and a tire rotation several days in advance. When I arrived at my scheduled appointment time that I have a email that it was verified by the dealership they told me it would be a 2 hour wait. So appointments done mean anything to the dealership. I told James I had an appointment for an oil change and a tire rotation. He asked if I had a coupon and I said yes. He said it did not cover the tire rotation. I said that was fine I still want the tires rotated. After a 2 hour wait James came a for me and told me they were finished with my truck. I paid and went to leave and noticed my tires had not be rotated. I went back inside and asked James and he said the coupon did not cover tire rotation. I told him in the beginning I wanted it anyway and I would pay for it. Evidently he has a short memory. I did by this truck from this dealership and I have no made my mind up it if will ever go back to it for any service or sales. More

Excellent service. Service manager worked hard to accommodate my timeframe. I Very much appreciate him trying to get Service for my 90-year-old mother while I was in t Service manager worked hard to accommodate my timeframe. I Very much appreciate him trying to get Service for my 90-year-old mother while I was in town from Indiana. My service advisor went above and beyond to help me work within my timeframe More

Pretty good service and customer attention. Good care to my truck and very clean service. Good care to my truck and very clean service. More

I’m visiting from out of town. Just dropped by to get an oil change and tire rotation. Customer service was top notch. I didn’t have an appointment but was lucky to get in right aw Just dropped by to get an oil change and tire rotation. Customer service was top notch. I didn’t have an appointment but was lucky to get in right away. More

Great customer service from start to finish. Picked my car up sent me a video of progress and brought it back so convenient! Picked my car up sent me a video of progress and brought it back so convenient! More

The waiting room was very spacious, tidy, and clean. My advisor was welcoming and nice! My advisor was welcoming and nice! More

Earl was knowledgeable and explained the repairs I needed for my vehicle. He made sure I stayed up to date on the progress of my vehicle. The technician, AJ, performed outstanding service on my car. for my vehicle. He made sure I stayed up to date on the progress of my vehicle. The technician, AJ, performed outstanding service on my car. More

I have been pleased with this dealership and have used them for years. The service department seemed to have slacked recently, but the service experience was much better. I like the delivery service. them for years. The service department seemed to have slacked recently, but the service experience was much better. I like the delivery service. More