Rountree Ford - Service Center

The service department estimated $950 to replace brake booster on my 2013 Ford Edge. I got an email asking me to authorize the repair. 20 minutes after I gave the go-ahead, they called to say it was done. booster on my 2013 Ford Edge. I got an email asking me to authorize the repair. 20 minutes after I gave the go-ahead, they called to say it was done. A friend drive me to the shop and I picked up my car. The brakes dangerously seized up on my way home to the point that I couldn’t move the car. It had to be towed back to the dealership. The service manager told me that a sensor needed to be adjusted and something else tightened down. For the 3 hours labor that was done in 20 minutes I was given a car that was dangerous to drive. They did fix it and actually test drove it this time before calling me to come get it. I will never go back to that dealership for anything. Unfortunately this is my 3rd bad experience with this place. I should have learned from my previous experiences. More

Great People and Service Tristan in the Service Department and Michael in Sales are truly wonderful and so helpful. I would recommend Rountree Ford-LIncoln to anyone in the Tristan in the Service Department and Michael in Sales are truly wonderful and so helpful. I would recommend Rountree Ford-LIncoln to anyone in the market for a car!!! More

GREAT CUSTOMER SERVICE I would recommend this dealership to everyone in need of service and repair. Pat over the Service department is a great guy. He listened to our concer I would recommend this dealership to everyone in need of service and repair. Pat over the Service department is a great guy. He listened to our concerns about my 2015 Mustang and took it from there. We initially went searching for a part, but my husband asked to speak with the service manager. Pat had us bring the vehicle in and it was diagnosed within a day or so. Once diagnosed it was explained what was going on with my vehicle. The repair took a few days, due to waiting on parts. But we were provided a rental in the meantime. I will CONTINUE to go to Rountree for my Mustang service!!! Great customer service and TERRIFIC SERVICE DEPARTMENT!!! THANKS AGAIN!!! More

YOUR SERVICE DEPARTMENT SUCKS Going to Round Tree Ford was my worst service experience in my 40 years of car ownership.Multiple phone call to Multiple service Reps. and never a ph Going to Round Tree Ford was my worst service experience in my 40 years of car ownership.Multiple phone call to Multiple service Reps. and never a phone call back.Lead to believe my car would be ready in four days you had it for five days still waiting outside in you sea of cars waiting to get service.I had to go pick it up because my loaner car had to go back and i needed a way to and from work.I had all intention of buying a new car next year and i have always been a Ford man.I will never ever buy a car from Round Tree and will tell everyone i know the same. More

Service department I had an appointment at 7 am on 4/3/2019 for 2 recall issuses. i arrived before the doors were open & was the first customer they waited on. They said I had an appointment at 7 am on 4/3/2019 for 2 recall issuses. i arrived before the doors were open & was the first customer they waited on. They said it would be be 3 to 4 hours to fix the issue. I didn"t mind waiting. After 3 hours I walked to the back and and saw my truck sitting outside. thinking it was ready i went to talk to service advisor and found out they have not even looked at my truck after being there for 3 hours, with a 7am appointment. Why have an appointment and be the first customer of the day and after 3 hours they haven"t even looked at it? i was told over the phone and when i arrived it was probably a 3 to 4 hour job. making an appointment should stop if there not going to look at your vehicle. CORPORATE should know about this!! This is not the way to run a business and treat loyal customers!! This has nothing to do with the sales people at Rountree Ford. Sam is the salesman i have used for several years and he is great. More

Airbag recall nightmare Because of the deadly Takata airbag recall and the class action suit, I was instructed to turn in my MKZ to Roundtree to be eligible for a loaner. My Because of the deadly Takata airbag recall and the class action suit, I was instructed to turn in my MKZ to Roundtree to be eligible for a loaner. My car was parked on an open lot from April through December, 2018. With the intense heat last summer, the leather dried out. The battery would not hold a charge, and two speakers split. I am out $100 for a detail, $80+ for a battery, and over $500 for speakers. They will not cover it. The bad thing is that I could have picked my car up months earlier, because the policy changed. No one contacted me. I am disappointed, because I have experienced great service before this. This was Rountree’s response to my request to have the stereo speakers, which cracked over the summer while my car was in their care for eight months, fixed. Never mind the battery that had to be replaced or the condition of the leather seats😂 We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.—Kelly McMullen, General Manager More

Service Department-I can't get a call back. I have called the service department on two occasions. Once when my car would not start to find out if the battery was covered. They promised someone I have called the service department on two occasions. Once when my car would not start to find out if the battery was covered. They promised someone would call me back in 15 minutes. No one ever called me back. So I went to Gateway and purchased a battery for $280, only to find out the following week that yes, my battery was covered and I should have not had to pay for a new one. Last week I called to speak to a service rep about the Sync system in my car. Again I had to leave a message, and as of today no one has called me back. I tried to call today and once transferred to service the phone rang and rang until it finally disconnected. More

I had a very good experience Heather is the one that help me out she is very friendly very sweet She had my papers drawn up and ready to go I was in and out very impressed thank Heather is the one that help me out she is very friendly very sweet She had my papers drawn up and ready to go I was in and out very impressed thank you very much More