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Rountree Ford - Service Center

Shreveport, LA

4.7
452 Reviews
Call Service Center (318) 798-3673

452 Reviews of Rountree Ford - Service Center

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October 09, 2023

Diagnosed problem and serviced my Explorer ST quickly. Stephen was great at communicating with me. More

by Randal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen in Service
Report | Print
Oct 11, 2023 -

Rountree Ford responded

It's great to hear that your Explorer ST was diagnosed and serviced promptly and that Stephen provided excellent communication throughout the process. Effective communication is crucial in ensuring a smooth and satisfactory service experience. Safe and enjoyable driving in your Explorer ST!

October 06, 2023

Great service. They were able to get repairs done in a timely manner and had me back on road in no time More

by wrightkennethray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
Report | Print
Oct 10, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

Quick and friendly service, Madison was great. My car was ready when promised. I will recommend you More

by dpouent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
Report | Print
Oct 05, 2023 -

Rountree Ford responded

Thank you for your kind words about Madison! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!

October 03, 2023

They did a great work on the recall and keeping us posted on the work! More

by tricheldi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
Report | Print
Oct 04, 2023 -

tricheldi responded

Thank you for your service!

Oct 04, 2023 -

Rountree Ford responded

That's wonderful to hear that our service center did a great job addressing the recall and keeping you informed about the work being done. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

Rountree Ford is a very good dealership with exceptional sales people, as well as a great service department. In fact, I had my 2015 Ford Edge serviced yesterday and the Service Writer Ms Zawn Ivory was More

by Mr. Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zawn Ivory
Report | Print
Oct 05, 2023 -

Rountree Ford responded

It's fantastic to hear that you had a great experience and that Zawn provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 02, 2023

Amazing service! I highly recommend. They got my truck running great again, will definitely be back if any other future problems arise! More

by Jasmyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
Report | Print
Oct 04, 2023 -

Rountree Ford responded

We are thrilled that we provided you with an amazing service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

October 01, 2023

Although they had my truck for over week they were unable to fix the problem. The issue recurred today (Sunday afternoon). More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Holland
Report | Print
September 30, 2023

Professionalism need improvement, no attention to detail, does not give customers prompt updates on vehicle, management needs to step up and get more involved with customer instead of just focusing on profit More

by rcharles818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zawn ivory
Report | Print
September 29, 2023

Service was good! Loved the delivery back to me! Only part I did not like was the number of days left at the dealership before they would diagnose problem & start re More

by Dimill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison in Service
Report | Print
Oct 05, 2023 -

Rountree Ford responded

Thank you for taking the time to leave us a review! We appreciate your feedback on the things we need to improve on. We will look forward to the pleasure of your business again!

September 27, 2023

Prompt "The Works" finished in record time! I can't think of 15 words to say, how about that. More

by ltnimo124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Davidson
Report | Print
Sep 29, 2023 -

Rountree Ford responded

Thank you for your visit!

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