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Rountree Ford - Service Center

Shreveport, LA

4.7
407 Reviews

407 Reviews of Rountree Ford - Service Center

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August 05, 2023

Service department not reliable. Did not do what I asked, but charged me for it More

by Rquarles1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Aug 05, 2023 -

Rquarles1 responded

Didn’t do what I asked them to do, but charged me for it.

August 03, 2023

Fast, courteous and thorough. Excellent in all aspects. Earl has taken care of me for several years and always look forward to him making sure my truck is serviced. More

by ADLEE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl
Sep 06, 2023 -

Rountree Ford responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

August 02, 2023

Vehicle service was wonderful and timely. The lady that helped me was knowledgeable and very friendly. She showed great deal of concern for me as well as my vehicle. More

by Topwally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name unknown
Aug 04, 2023 -

Rountree Ford responded

We are glad we could help!

August 02, 2023

Service Advisor Earl was very courteous & proficient regarding quote, time and completion of the job More

by Jam4Jam2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Earl
Aug 04, 2023 -

Rountree Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 29, 2023

My truck broke down, and I had it towed to Rountree Ford. I made an appointment for the next day, but it was 10 days before they were able to get to work on my vehicle! They replace the battery along with th More

by Brian G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zahn
July 26, 2023

The service writer came out as soon as I pulled up. Service was complete in a timely manner. More

by Randyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer.
Jul 31, 2023 -

Rountree Ford responded

We are glad we could help!

July 25, 2023

Unfortunately the Service Advisor was rude 347490 other than that so far so good. Thanks More

by millanangel59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Haley
Aug 08, 2023 -

Rountree Ford responded

Thank you for your kind words for our staff, we appreciate it!

July 25, 2023

Rountree Ford did an excellent job repairing my two issues. It took a little while to get diagnosed due to manning shortage and then parts arrival, but overall I am pleased. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Almeda - Excellent Service
Jul 28, 2023 -

Rountree Ford responded

Hello Charles, we appreciate you taking the time to leave us this feedback.

July 24, 2023

Courteous, dependable and a very professional group of people Recommed this dealership and service department More

by pgibbsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 03, 2023 -

Rountree Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

Aug 08, 2023 -

Rountree Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 24, 2023

Check engine light was on and was not addressed. Would have at least liked it acknowledged and asked if I wanted it to be checked. More

by tinabrionesrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zawn
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