Rountree Ford - Service Center

I wish I would have read this before I brought my truck up here it's been there for 18 days and haven't heard anything. Apparently management don't care after reading reviews nothing's been done up here it's been there for 18 days and haven't heard anything. Apparently management don't care after reading reviews nothing's been done More

Service department is the worst! Lied to us so many times. Kept our truck hostage for three weeks. Still didn’t fix it! No star rating. times. Kept our truck hostage for three weeks. Still didn’t fix it! No star rating. More

Our 2018 Ford Expedition had a transmission issue at 23,000 miles which should be covered by the manufacture’s warranty. Our Expedition sat in the Rountree Service Dept for 81 days and was not repaired 23,000 miles which should be covered by the manufacture’s warranty. Our Expedition sat in the Rountree Service Dept for 81 days and was not repaired. The General Manager, Kelly McMullen, approved a rental vehicle for 68 of those 81 days; thereafter refusing to provide a loaner or rental leaving us without a vehicle, despite the fact they had not repaired our vehicle. The communication at this dealership is less than desirable. We were never updated on the status of the vehicle. Every time we called to check on it, no one seemed to know anything about it. After reporting this experience to the Ford Motor Company Customer Service, we finally had the vehicle transported by Ford Roadside Assistance to another dealership to be repaired. We do not recommend Rountree Ford! More

Verified they had recall part before bringing car in at 8:30 for 9:30 appt. just to get called at 2:15 that they would have to order part. 8:30 for 9:30 appt. just to get called at 2:15 that they would have to order part. More

Worst service from the advisors to the mechanics.. my truck hasn't functioned properly since taking it there... They disabled my four wheel drive, not that I even use it , but they acted like they didn't truck hasn't functioned properly since taking it there... They disabled my four wheel drive, not that I even use it , but they acted like they didn't know and they kept my truck a month just to tear it up ... The manager doesn't answer. Emails or phone calls they respond to these and reviews quicker as if they care.. but I've been walking for almost a month now thanks to the service department at rountree ford More

Rountree Ford had my vehicle for almost two weeks. I turned my vehicle in on Friday afternoon. I was very understanding in the wait process at the beginning in order for them to order the part and since turned my vehicle in on Friday afternoon. I was very understanding in the wait process at the beginning in order for them to order the part and since they were short handed. But when I called for an update I was promised I would have someone start on my vehicle the following Monday morning. That wasn’t the case every time I called it was a reason why they couldn’t start on my vehicle. I had Jamie Frazier as a advisor. The worst advisor anyone could have. She never called back after leaving voicemails for updates. Every time I spoke with her she was rude and nonchalant I guess because it wasn’t her vehicle. I would say Pat did try and help the process. I would advise anyone. Don’t leave your vehicle there and have Jamie as your advisor. Unless you strive to have horrible customer service .. this is the worst experience I’ve had with a dealership service department. I would recommend a training in learning how to communicate with customers. More