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Rountree Ford - Service Center

Shreveport, LA

4.7
407 Reviews
Call Service Center (318) 798-3673

407 Reviews of Rountree Ford - Service Center

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January 05, 2024

It was a great experience. The service associate did an excellent job with explaining what was needed for my vehicle. She also kept me updated on my status. More

by etcollins318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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Jan 06, 2024 -

Rountree Ford responded

It's fantastic to hear that you had a great experience and that Madison provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 04, 2024

Service adviser was very knowledgeable and kept me informed on status of vehicle Have 4 ford vehicles and always use Roundtree Ford for over 24 years More

by dpettiette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Martinez
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Jan 04, 2024 -

dpettiette responded

Great job Thanks

January 03, 2024

The staff are always generous and respectful. I never have a problem when I go take my car to get service, and they never try to upsell me on anything. Honest Staff that works there. More

by deron.brown1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Jan 05, 2024 -

Rountree Ford responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

December 30, 2023

Greeted me at door without a wait and verified my appointment. Efficient in processing to expedite check in. More

by Hooahaggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jan 03, 2024 -

Rountree Ford responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Great communication and updates. Quick and responsive service . The Service Advisor, Earl, provided excellent service. We had previously taken our company vehicles to another Ford de More

by Spencer.Bowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl
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Jan 03, 2024 -

Rountree Ford responded

It's fantastic to hear that Rountree Ford and specifically Earl, the Service Advisor, have exceeded your expectations in terms of communication, responsiveness, and overall service quality. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 27, 2023

We have been associated with the dealership about two decades.. Four vehicles, no complaint. Trustworthy! More

by adetogun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Haley
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Dec 29, 2023 -

Rountree Ford responded

Building a two-decade relationship spanning four vehicles speaks volumes about the quality of service and trustworthiness you've experienced. Thank you for your loyalty and business!

December 27, 2023

Great customer service in the service department. Got my car in & out in a timely manner. More

by Jwheless14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Peters and Vawn in Service
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Dec 29, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 24, 2023

Roundtree Ford and Mr. James Baker along with the other service staff were extremely helpful. They stayed communicating with me on everything. More

by KrystleGallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
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Dec 27, 2023 -

Rountree Ford responded

It's fantastic to hear that you had a great experience and that James provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 22, 2023

Very friendly service staff. Got us in before appointment time, and finished in time promised. More

by ahstiles62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janet Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Great experience today showing up without an appointment for an oil change. The advisors were all friendly and eager to help. They worked me in and kept me informed the entire time. More

by KEITH DUCOTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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