Rountree Ford - Service Center

I had an incredibly disappointing experience at this dealership. The customer service was shockingly unprofessional, and the auto specialist assigned to my vehicle was clearly unqualified. Not only did dealership. The customer service was shockingly unprofessional, and the auto specialist assigned to my vehicle was clearly unqualified. Not only did they provide false information, but their poor workmanship cost me a staggering $6000. To make matters worse, they neglected to order necessary parts, leading to additional delays and more time without my vehicle. The blatant disregard for my needs as a customer was evident throughout the entire process. Even more disheartening was the behavior of the GM, Chris, who outright refused to engage in any communication with me regarding the situation. I am thoroughly let down by this dealership and regret ever placing my trust in them. The combination of unprofessionalism, incompetence, and lack of consideration for customers is unacceptable. I will certainly not be returning for any future business dealings. It's clear that this dealership does not deserve anyone's trust or patronage. More

"Terrible customer service, unprofessional auto specialist, ignored needs, GM Chris refused communication. Highly disappointing, won't return." specialist, ignored needs, GM Chris refused communication. Highly disappointing, won't return." More

Staff was pleasant. Got to the dealership early and still took 5 hours to get my car serviced (oil change and tire rotation). Thank goodness I lived close enough to the Got to the dealership early and still took 5 hours to get my car serviced (oil change and tire rotation). Thank goodness I lived close enough to the dealership so I was able to get their shuttle home and back. I was told the wait was longer than usual because they were short staffed. There were only two other people waiting when I arrived and I didn’t see a lot of cars in the bays! Seems they only have 5 loaner cars SO, if you live too far for the shuttle OR you arrive too late to get a loaner, you will probably be stuck there ALL day. Even if you have an appointment, the wait is very lengthy! More