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Rountree Ford - Service Center

Shreveport, LA

4.7
408 Reviews
Call Service Center (318) 798-3673

408 Reviews of Rountree Ford - Service Center

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February 20, 2024

Steven was an awesome Service Representative. He was very clear on the services to be rendered. More

by Imogeannie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Feb 22, 2024 -

Rountree Ford responded

We're thrilled to hear that Steven provided you with awesome service as a Service Representative. It's great that he was clear on the services to be rendered, ensuring a positive and transparent experience for you. Thank you for your feedback, and we look forward to serving you again in the future!

February 16, 2024

The gentleman that worked with me was amazing. He checked my tires with me present and was patient while I called My husband to explain what work was needed on my truck. More

by kitaj5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Rountree Ford responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 15, 2024

Fast, friendly service with better prices on an oil change and tire rotation than I can get anywhere else! More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
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Feb 17, 2024 -

Rountree Ford responded

We're delighted to hear that you experienced fast, friendly service with better prices on an oil change and tire rotation compared to other options. Providing value and convenience is important to us. Thank you for choosing us, and we look forward to serving you again in the future!

February 14, 2024

I bought a used car there, and I was not happy with some of the problems I had with it, and really upset with the way that the car salesman dealt with them and it was settled Done More

by cydavis09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Costa Braina
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Apr 04, 2024 -

Rountree Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 12, 2024 -

Rountree Ford responded

Thank you for bringing this to my attention. I apologize for the issues you experienced with your used car and for the way the car salesman handled your concerns. I would appreciate the opportunity to address your experience and work toward a resolution. Please contact me directly, as I look forward to speaking with you. Christopher Magill General Manager cmagill@group1auto.com

February 12, 2024

Great service by Zawn and her team ! !! Thank you so very much Rountree for caring !!! More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zawn
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Feb 13, 2024 -

Rountree Ford responded

You're welcome! It's great to hear that you received excellent service from Zawn and her team at Rountree Ford. We appreciate your positive experience!

February 12, 2024

Jasmine at Roundtree Ford did an excellent job scheduling and following up with my bronco More

by herrick2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Almeda
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Feb 13, 2024 -

Rountree Ford responded

It's wonderful to hear that Jasmine at Rountree Ford did an excellent job scheduling and following up with your Bronco. We're here to help!

February 09, 2024

The service was excellent. Ms. Zawn Ivory is my service advisor she took time out an explain to me what I needed to have done to my car an she wasn't in no hurry on me trying More

by dreenathomas66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zawn Ivory
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Feb 13, 2024 -

Rountree Ford responded

We're thrilled to hear that you received excellent service and that Ms. Zawn, your service advisor, took the time to explain the necessary maintenance for your car without rushing you. It's wonderful when our team can provide informative and patient assistance. We appreciate your business and look forward to serving you again in the future!

February 09, 2024

Friendly and courteous Service Rep. Did not have to wait for a long period of time. Excellent service. More

by djfrase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayle Mcdearmont
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Feb 13, 2024 -

Rountree Ford responded

We're glad to hear that you had a positive experience with our friendly and courteous Service Representative and that the service was excellent. Quick and efficient service is important to us. We appreciate your business and look forward to serving you again in the future!

February 08, 2024

They are always very kind and honest! I really appreciate they brought my vehicle to me at work, a service i didnt know they offered.. I will continue to be a loyal customer. Im not from More

by Hayesheather077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2024 -

Rountree Ford responded

Thank you for your kind words! We're delighted to hear that you find our team always very kind and honest. Providing convenient services like delivering your vehicle to you at work is part of our commitment to excellent customer service, and we're thrilled you appreciated it. We're honored to have you as a loyal customer, and we're glad we could exceed your expectations compared to other experiences. We appreciate your trust in us and look forward to serving you in the future.

February 07, 2024

Awesome service by Mr. Earl H on my Ford Escape today. Very happy with service. -on behalf of Sylvia Leal More

by SylviaL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl H
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Feb 10, 2024 -

Rountree Ford responded

We're thrilled to hear about the awesome service provided by Mr. Earl on your Ford Escape. Thank you for passing along the positive feedback on behalf of Sylvia. We appreciate your business, and we look forward to serving you again in the future!

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