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Rountree Ford - Service Center

Shreveport, LA

4.7
394 Reviews
Call Service Center (318) 798-3673

394 Reviews of Rountree Ford - Service Center

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May 09, 2024

Recall work was good, however when they did a multipoint inspection on the car.. now I am hearing a lot of noise coming from the rear almost like suspension... and vehicle was NOT making that sound at all b More

by bvtech007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Lambert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Rountree Ford responded

Thank you for bringing this to my attention. I apologize for this inconvenience you experienced after servicing your vehicle with us. I would like an opportunity to address your concerns and to earn your business, please contact me at cmagill@group1auto.com. I look forward to speaking with you. Christopher Magill, General Manager

May 08, 2024

Had a coupon to get oil change. Was a seamless process. The technician video was a nice addition since last time I visited. More

by Megan F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zawn Ivory
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May 09, 2024 -

Rountree Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 08, 2024

Earl is the only guy you want to see in the service department. He’s helped three times now and he always goes above and beyond. More

by Rkaiser80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl
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May 10, 2024 -

Rountree Ford responded

Earl in the service department is exceptional and goes above and beyond to provide excellent service. We are glad to hear that you've had such positive experiences with him! Thank you for choosing us!

May 02, 2024

Our technician was clear with his explanation of the problems with our car. Accommodating to our needs. Friendly. Knowledgeable More

by wdparker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen in service
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May 05, 2024 -

Rountree Ford responded

It's fantastic to hear that your technician provided clear explanations, was accommodating to your needs, friendly, and knowledgeable! We aim to provide top-notch service, and we're glad that your experience reflects that. We're here to help and ensure your car is in great shape!

May 01, 2024

Stephen at Roundtree Ford was very helpful and worked with me to make sure my truck was taken care of! He was very good at communicating with me and keeping me updated. More

by Harrel.andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
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May 03, 2024 -

Rountree Ford responded

We're delighted to learn about your positive experience and the helpful assistance provided by Stephen! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

April 30, 2024

EVERYTIME I visit they go above & beyond to help & fix my vehicle, very professional, knowledgeable & courteous staff. More

by waspano03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Peters, Stephen M.
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May 02, 2024 -

Rountree Ford responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 30, 2024

""I had a good experience! The service was prompt and courteous, the technicians were highly skilled, and the customer care was excellent. Overall, it was a top-notch experienc More

by deron.brown1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zawn Ivory and the tech who service my vehicle.
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May 03, 2024 -

Rountree Ford responded

We're thrilled to hear about your positive experience! It's our goal to provide prompt and courteous service, and we're glad to hear that you found our technicians highly skilled and our customer care excellent. Thank you for choosing us, and we look forward to serving you again in the future!

April 19, 2024

I am always treated with respect and kindness. My vehicle is kept clean and all work is explained / communicated to me in a professional manner. More

by pslack1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Apr 20, 2024 -

Rountree Ford responded

We are thrilled to hear that you had a respectful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 15, 2024

Excellent and professional service! The service tech was informative and honest. I will definitely be back. More

by white.edward92@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Rountree Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 13, 2024

Courteous and Professional Staff (Zawn, Svc Technician). Discuss and explained the work that was done & answered any questions I asked. More

by aljjoyner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zawn Ivory
Report | Print
Apr 16, 2024 -

Rountree Ford responded

It's great to hear that you had a positive experience with Zawn, the service technician, and the rest of the staff. Clear communication and thorough explanations can make all the difference in a service visit.

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