Rountree Ford - Service Center

Great customer service, and was always updated on the process of what was being done to the car. process of what was being done to the car. More

Oh where do I start? So Madison was the one helping me in the service department. She’s sweet and very nice! My vehicle was in the shop for almost 6 weeks. I was informed So Madison was the one helping me in the service department. She’s sweet and very nice! My vehicle was in the shop for almost 6 weeks. I was informed multiple times that my 3rd party warranty was giving me a hassle. It turns out, not all the correct info was given to them and we weren’t being told the truth. My parents got involved because they were the ones paying for it. It took them days to get information. We were first told a certain price that round tree and my 3rd party warranty had agreed on and then a few days later I’m being told that my warranty had decided not to cover that much and we’d have to pay about $400+ what we were told. Turns out that they were not given the correct info. On the last day that the dealership had my vehicle, I had given them paperwork, that I had signed, to give to my 3rd party warranty. I was waiting for my warranty to pay their end but when they were called and questioned why they hadn’t paid it, I was told that the paperwork sent to them was not signed. I had to send them a copy of the signed paperwork because the dealership failed to send them the signed copies. Even at the end, I had to pay $100 more than what I was told. More

Professional, reasonably quick service, honored coupon. Nice front desk lady. Big improvements from a year ago. Nice front desk lady. Big improvements from a year ago. More

Service was just fine and expedient. It was very interesting that the service tech texted me a video showing the work being done and the recommendations from his vehicle inspection. It was very interesting that the service tech texted me a video showing the work being done and the recommendations from his vehicle inspection. More

Took me on short notice and turned my service in less than two hours. Service rep(Jasmine) did a fine job. than two hours. Service rep(Jasmine) did a fine job. More

Great service! They fixed my car quickly and were very friendly. Their prices are a little on the higher side. They fixed my car quickly and were very friendly. Their prices are a little on the higher side. More

My salesman was friendly and kept me informed at every step. Very easy to understand step. Very easy to understand More

Chelsea is the best Service Advisor at Roundtree Ford Shreveport LA. She is always extremely helpful and attentive. Shreveport LA. She is always extremely helpful and attentive. More

Very professional,everything taken care of in a timely manner.Always let me know what was going on Thank you manner.Always let me know what was going on Thank you More

Very disappointed! ! Again!! Making me re think owning a Ford ° Sad really!! Losing my confidence ! Again!! Making me re think owning a Ford ° Sad really!! Losing my confidence More