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Rountree Ford - Service Center

Shreveport, LA

4.7
452 Reviews
Call Service Center (318) 798-3673

452 Reviews of Rountree Ford - Service Center

Sort by
March 07, 2025

Service Department is very helpful. I have used the service department several times. Great customer service. More

by MHuey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Haley
Report | Print
March 07, 2025

Have no issues with service and maintenance as service department completes all work satisfactory at reasonable cost. More

by djfrase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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March 06, 2025

Prompt and courteous service. Kept me informed on service progress throughout my visit. Service advisors were great. More

by lester.carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor James Baker
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March 06, 2025

Friendly professional work force. My car 🚗 was serviced well and returned to me in good condition. I waited in a nice clean room with space to social distance from other customers. More

by Pafulgham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 06, 2025

Everything was amazing will definitely be back for next service. Adviser made it so simple More

by davis.normand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Mar 07, 2025 -

Rountree Ford responded

Hi Davis, thank you for your kind review; we are happy to pass along your comments to the team here at Rountree Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

March 04, 2025

Tyler was very helpful throughout my service experience. He kept me informed by providing regular updates. More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Ortego
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Mar 08, 2025 -

Rountree Ford responded

Hi Rachel, thank you for your kind review; we are happy to pass along your comments to the team here at Rountree Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 03, 2025

My engine oil was changed. But it wasn't filled to specification. When I got home, let my truck sit for several hours & checked the oil level. It was 2 quarts low. I filled the More

by regwilliams007
Recommend Dealer
No
Employees Worked With
Service dept
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Mar 08, 2025 -

Rountree Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at [contact information] so we can work toward a resolution. Chris Magill General Manager cmagill@group1auto.com>

March 03, 2025

Service needs an extensive overhaul Repairs take to long and no follow up Went through 3 service writers before finally getting one tha cared and provided decent customer service More

by Ddd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
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Mar 08, 2025 -

Rountree Ford responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at (Email/Phone) so we can work toward a resolution. Christopher Magill General Manager cmagill@group1auto.com

March 03, 2025

Made an appointment on line upon arrival was greeted by a friendly advisor who informed me of the procedure to maintain my truck and estimate time of completion ! Service was completed as quoted ! More

by Harvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Ortego
Report | Print
Mar 08, 2025 -

Rountree Ford responded

Hi Harvey, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2025

i was pleased with the turn around time for my oil change and tire rotation and the service rep was very informative. More

by robinone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Rountree Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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