Rountree Ford

My 2023 Ford Bronco Sport was alerting me that there was a power train malfunction. It turns out that Ford also has an active recall for this malfunction. My 2yr old Bronco only has 10,800 miles. My warra a power train malfunction. It turns out that Ford also has an active recall for this malfunction. My 2yr old Bronco only has 10,800 miles. My warranty should cover the repair, even without the recall. A couple of days after leaving my car for repair, I received an email from the dealership stating my charge to repair is $911.00. I was told that my warranty was voided because something supposedly chewed the wire. Amazing how it was the "recall issue". I didn't see any chew maks, the wire looks like it broke, but im no " rodent" expert. I called and told the service guy that I would come pick it up without repairs. He said that it wasn't safe to drive, so he would see what he could do with the price. He said how about around $800. I said I couldn't afford that, then he says what would you be able to do. He puts me on hold and comes back saying that the mechanic would take a cut on the labor, so how about $561.00. My options were pay for repair or take home a vehicle that could crash and kill me or someone else, so i had to get itrepaired. It's scary driving a vehicle that loses power while driving. Today I went to pickup my fixed vehicle and the charge showed $797.00, luckily I had printed out the email with the $561 showing. The guy that told me $561 was listening and said that was me that you spoke with let me fix that price to the $561. I paid and left. I got home and the Ford app shows charged $727.28. The invoice has the charge listed as misc, however on a different line it also shows that a recall was repaired at no charge. This whole experience is bad business. That's a total of four different prices for the same repair, how is that legal. A part cost what it cost, not what an individual wants to charge. Also if invoices can me manipulated so easily, one could take off the misc item price that I paid and it would show no money collected because it was a recall. That's an easy way for an employee to walk away with God knows how much, or a dealership could scam a customer out of money, by just saying oh your warranty is voided due to whatever reason. The mysterious "rodent ". More

Hunter was great when it came to finding all the selling points on the ram1500 I bought. Was very knowledgeable and very patient with me. points on the ram1500 I bought. Was very knowledgeable and very patient with me. More

Quick. Easy. Done right. Contact person kept me informed throughout the entire process. I received a quote for my next visit. Easy. Done right. Contact person kept me informed throughout the entire process. I received a quote for my next visit. More

Waiting for our change and tire rotationhad the best experience great customer service. Thank you experience great customer service. Thank you More

Very kind salesmen, best value around. Will return for my next visit. Kenneth and hunter were the best Will return for my next visit. Kenneth and hunter were the best More

Was pleasant to deal with on the purchase of my truck. I feel they treated me well on my trade. I feel they treated me well on my trade. More

My service advisor was excellent. I’ve never had one that when I picked up my vehicle walk to my vehicle with me. I was extremely impressed with his service. I’ve never had one that when I picked up my vehicle walk to my vehicle with me. I was extremely impressed with his service. More

Clean and inviting environment. Easy to find and plenty of parking. Large entrance to accommodate vehicles for service. Easy to find and plenty of parking. Large entrance to accommodate vehicles for service. More

Terrible Experience. Service manager voided instillation due to concerns about services miscommunicated by new employee. Service manager voided instillation due to concerns about services miscommunicated by new employee. More

GREAT EXPERIENCE! ! Javen always gets me right!!! He always keeps me updated on what’s going on. ! Javen always gets me right!!! He always keeps me updated on what’s going on. More