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Rountree Ford

Shreveport, LA

Overview
Reviews
4.7
580 Reviews
Call Dealership (318) 798-3673
View Awards

8770 Business Park Dr

Shreveport, LA

71105

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Showing 580 reviews

October 21, 2023

Not only did I wait 4. 5 hours for an oil change, but they lied about rotating my tires and created quite a bit of doubt in my mind about quality of inspection and feedback More

by brubru12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All service advisors , Richard Lambert
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October 18, 2023

Janet was great! She helped me so much. Answered all my questions and was very professional. More

by burge.kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janet, Richard Lambert
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Oct 20, 2023 -

Rountree Ford responded

We're delighted to hear that Janet provided you with great assistance and professionalism. Your satisfaction is our priority!

October 12, 2023

They fixed my car in a timely matter. The advisor wasn't good at calling me back though. When you leave a message, the adviser's name is not on the system. It's a random number so I wasn' More

by sisi2023w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
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Nov 09, 2023 -

Rountree Ford responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 318-524-4502. I look forward to speaking with you. Christopher Magill General Manager 318-524-4502 cmagill@group1auto.com

October 09, 2023

Diagnosed problem and serviced my Explorer ST quickly. Stephen was great at communicating with me. More

by Randal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen in Service
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Oct 11, 2023 -

Rountree Ford responded

It's great to hear that your Explorer ST was diagnosed and serviced promptly and that Stephen provided excellent communication throughout the process. Effective communication is crucial in ensuring a smooth and satisfactory service experience. Safe and enjoyable driving in your Explorer ST!

October 07, 2023

Great service. They were able to get repairs done in a timely manner and had me back on road in no time More

by wrightkennethray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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Oct 10, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

Quick and friendly service, Madison was great. My car was ready when promised. I will recommend you More

by dpouent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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Oct 05, 2023 -

Rountree Ford responded

Thank you for your kind words about Madison! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!

October 03, 2023

Rountree Ford is a very good dealership with exceptional sales people, as well as a great service department. In fact, I had my 2015 Ford Edge serviced yesterday and the Service Writer Ms Zawn Ivory was More

by Mr. Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zawn Ivory
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Oct 05, 2023 -

Rountree Ford responded

It's fantastic to hear that you had a great experience and that Zawn provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

They did a great work on the recall and keeping us posted on the work! More

by tricheldi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
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Oct 04, 2023 -

tricheldi responded

Thank you for your service!

Oct 04, 2023 -

Rountree Ford responded

That's wonderful to hear that our service center did a great job addressing the recall and keeping you informed about the work being done. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

Amazing service! I highly recommend. They got my truck running great again, will definitely be back if any other future problems arise! More

by Jasmyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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Oct 04, 2023 -

Rountree Ford responded

We are thrilled that we provided you with an amazing service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

October 01, 2023

Although they had my truck for over week they were unable to fix the problem. The issue recurred today (Sunday afternoon). More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Holland
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