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Rountree Ford

Shreveport, LA

4.7
601 Reviews

8770 Business Park Dr

Shreveport, LA

71105

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Showing 601 reviews

March 31, 2025

Prompt greeting upon arriving. Notified of waiting time. Waiting room had tv, coffee, and snack area. Plenty of seating and available wifi service. Car was ready when promised. More

by dupree.margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert, Janet Haynes
Apr 05, 2025 -

Rountree Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 31, 2025

Always great service. The staff are very helpful, friendly and knowledgeable. They are the only place I trust with my maintenance needs. More

by Phistus62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
Apr 05, 2025 -

Rountree Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rountree Ford. We hope you have a great day!

March 28, 2025

James Baker was great in getting my car serviced. He also set me up with ordering new tires . More

by les.bickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
Mar 30, 2025 -

Rountree Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 26, 2025

The service department is terrible I the last time I had my vehicle there I had the same problem with service that I had this time. I was told my vehicle would be ready be a certain day several times and th More

by WR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dealt with multiple advisors , Richard Lambert
Mar 28, 2025 -

Rountree Ford responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Christopher Magill General Manager 318-524-4543 cmagill@group1auto.com

March 25, 2025

Roundtree was able to get my truck in for service promptly and get the job done right. More

by EPyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
Mar 28, 2025 -

Rountree Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 25, 2025

Stephen Martinez, Service Advisor, was great! He was knowledgeable and extremely polite & professional. He checked in with me while I was in the waiting room multiple times. Mr. Martinez explaine More

by W. Spearman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
Mar 28, 2025 -

Rountree Ford responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 23, 2025

Professional, Courteous and very knowledgeable and always puts the customer first! Customer satisfaction is their goal! More

by bmsimon18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javen McCree
Mar 24, 2025 -

Rountree Ford responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 21, 2025

My service tech was very helpful in selecting a set of tires. Appointment scheduling was excellent. Service time was as promised. Very happy with this dealership. More

by Robert Comerford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javen mcCree
Mar 24, 2025 -

Rountree Ford responded

Hello Robert, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 21, 2025

Convenient local auto dealership nice friendly informative sales person clean facility made for pleasant experience. More

by lance
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
Mar 22, 2025 -

Rountree Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 20, 2025

Personnel are very friendly, courteous and knowledgeable. Very concerned that the customer is comfortable and taken care of. More

by Rickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Williams, James Baker
Mar 22, 2025 -

Rountree Ford responded

Hi Rickey, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

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