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Rountree Ford

Shreveport, LA

Overview
Employees
Reviews
Vehicles
4.7
536 Reviews
Why do so many Ford drivers from Shreveport, Bossier City, and Stonewall trust Rountree Ford? It probably has something to do with the vast array of services and products we offer-and the customer-centric way we approach everything we do here. If you're in the market for a new or used Ford, or you'd like quality service and parts for your current ride, Rountree Ford dealership is the place to go. We can't wait to show you all the exciting cars and services we have in store for you!
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8770 Business Park Dr

Shreveport, LA

71105

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Showing 536 reviews

December 31, 2023

I purchased a used vehicle that was supposed to have gone through a multi point inspection yet I had to drive it away with a check engine light on the dash. One of the tires was mis matched and they allowed More

by Patrick Sharpe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Janet Haynes
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Rountree Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 30, 2024 -

Rountree Ford responded

Patrick, My apology for this delayed response, but I appreciate you taking the time to inform me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Chris Magill General Manager cmagill@group1auto.com

December 30, 2023

Greeted me at door without a wait and verified my appointment. Efficient in processing to expedite check in. More

by Hooahaggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jan 03, 2024 -

Rountree Ford responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Great communication and updates. Quick and responsive service . The Service Advisor, Earl, provided excellent service. We had previously taken our company vehicles to another Ford de More

by Spencer.Bowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl
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Jan 03, 2024 -

Rountree Ford responded

It's fantastic to hear that Rountree Ford and specifically Earl, the Service Advisor, have exceeded your expectations in terms of communication, responsiveness, and overall service quality. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 27, 2023

We have been associated with the dealership about two decades.. Four vehicles, no complaint. Trustworthy! More

by adetogun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Haley
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Dec 29, 2023 -

Rountree Ford responded

Building a two-decade relationship spanning four vehicles speaks volumes about the quality of service and trustworthiness you've experienced. Thank you for your loyalty and business!

December 27, 2023

Great customer service in the service department. Got my car in & out in a timely manner. More

by Jwheless14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Peters and Vawn in Service
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Dec 29, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 24, 2023

Roundtree Ford and Mr. James Baker along with the other service staff were extremely helpful. They stayed communicating with me on everything. More

by KrystleGallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
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Dec 27, 2023 -

Rountree Ford responded

It's fantastic to hear that you had a great experience and that James provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 22, 2023

Very friendly service staff. Got us in before appointment time, and finished in time promised. More

by ahstiles62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janet Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Great experience today showing up without an appointment for an oil change. The advisors were all friendly and eager to help. They worked me in and kept me informed the entire time. More

by KEITH DUCOTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

Kyle was my service person. .Very kind..professional..personable..and prompt. Will definitely return..fantastic More

by airline7781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 22, 2023 -

Rountree Ford responded

It's fantastic to hear that you had a great experience and that Kyle provided courteous assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

ROUNTREE is designed just right to pull into the Service Dept. and step inside to a Service Desk, where MADISON took the details of why we were seeking service on our FORD FIESTA. More

by littleruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MADISON DAVIDSON
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Dec 20, 2023 -

Rountree Ford responded

Convenient and efficient! Madison at Rountree's Service Desk made the process of seeking service for your Ford Fiesta straightforward, right from the moment you arrived. We appreciate your business. We look forward to assisting you in the future.

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