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Rountree Ford

Shreveport, LA

4.8
657 Reviews

8770 Business Park Dr

Shreveport, LA

71105

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Showing 657 reviews

September 17, 2024

Multiple trucks available on site. Easy to communicate with and friendly. Looked at truck online and contacted salesman. Made the deal over the phone. Walked in to sign paperwork and p More

by Dale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Welch, Richard Lambert
Sep 20, 2024 -

Rountree Ford responded

Dale, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

September 16, 2024

I was upset about the outcome but the staff were great. Just know that batteries are not covered under warranty even when they make your headlights come on and the headlamp system thinks there's something More

by shannonkfowler76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service
Sep 20, 2024 -

Rountree Ford responded

Hi, we're so glad that we were able to go above and beyond! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2024

we’re going to kentucky next month and i wanted everything checked before we leave. More

by hbraud318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
janet
Sep 20, 2024 -

Rountree Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

September 12, 2024

Sam and the wonderful gentleman who does the financing feel like family to us. We bought a Bronco Sport Heritage in January and a Big Bend this past week. We can't thank these guys enough for their person More

by bonnielmartin88@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 15, 2024 -

Rountree Ford responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 10, 2024

Too long and too expensive! !! Always fix one thing and find another at least three to four times. More

by Bruce.hollander
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Lambert, Janet Haynes
Sep 15, 2024 -

Rountree Ford responded

Bruce.hollander, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Christopher Magill General Manager cmagill@group1auto.com

September 10, 2024

Terrible service 3 hours for an oil change with an appointment! I will not return here for any type of service for my Maverick More

by NOBeachcomber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Sep 13, 2024 -

Rountree Ford responded

NOBeachcomber, Thank you for informing me about your recent oil change and the extended wait time. Please know that we are looking into your concerns, and will reach out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Christopher Magill General Manager cmagill@group1auto.com

September 10, 2024

Amazing customer service and amazing employees very knowledgeable I am pleased with every interaction great job guys!!!!!!! More

by kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky, Richard Lambert, Janet Haynes
Sep 13, 2024 -

Rountree Ford responded

Hi Kevin, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 06, 2024

Jasmine was very informative and called with updates several times. She was prompt and polite. We would recommend her any time! More

by GeorgeMWeb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Almeda 5 stars, Richard Lambert
Sep 09, 2024 -

Rountree Ford responded

Hi, we're happy to hear you had such a positive experience with Jasmine! Thanks for the recommendation, and have an amazing day!

September 05, 2024

Did what I asked and charges were appropriate. Courtesy was excellent. Will continue using them. More

by Hwwcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 07, 2024 -

Rountree Ford responded

Hi, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.

September 05, 2024

Great customer service. Don't know who the service rep was but my husband said he was better than awesome!!! He even offered to drop our car back off. More

by tawanahg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 07, 2024 -

Rountree Ford responded

Hi, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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