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Rountree Ford

Shreveport, LA

Overview
Employees
Reviews
Vehicles
4.7
490 Reviews
Why do so many Ford drivers from Shreveport, Bossier City, and Stonewall trust Rountree Ford? It probably has something to do with the vast array of services and products we offer-and the customer-centric way we approach everything we do here. If you're in the market for a new or used Ford, or you'd like quality service and parts for your current ride, Rountree Ford dealership is the place to go. We can't wait to show you all the exciting cars and services we have in store for you!
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8770 Business Park Dr

Shreveport, LA

71105

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Showing 490 reviews

February 14, 2024

I bought a used car there, and I was not happy with some of the problems I had with it, and really upset with the way that the car salesman dealt with them and it was settled Done More

by cydavis09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Costa Braina
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Apr 04, 2024 -

Rountree Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 12, 2024 -

Rountree Ford responded

Thank you for bringing this to my attention. I apologize for the issues you experienced with your used car and for the way the car salesman handled your concerns. I would appreciate the opportunity to address your experience and work toward a resolution. Please contact me directly, as I look forward to speaking with you. Christopher Magill General Manager cmagill@group1auto.com

February 12, 2024

Great service by Zawn and her team ! !! Thank you so very much Rountree for caring !!! More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zawn
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Feb 13, 2024 -

Rountree Ford responded

You're welcome! It's great to hear that you received excellent service from Zawn and her team at Rountree Ford. We appreciate your positive experience!

February 12, 2024

Jasmine at Roundtree Ford did an excellent job scheduling and following up with my bronco More

by herrick2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Almeda
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Feb 13, 2024 -

Rountree Ford responded

It's wonderful to hear that Jasmine at Rountree Ford did an excellent job scheduling and following up with your Bronco. We're here to help!

February 09, 2024

The service was excellent. Ms. Zawn Ivory is my service advisor she took time out an explain to me what I needed to have done to my car an she wasn't in no hurry on me trying More

by dreenathomas66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zawn Ivory
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Feb 13, 2024 -

Rountree Ford responded

We're thrilled to hear that you received excellent service and that Ms. Zawn, your service advisor, took the time to explain the necessary maintenance for your car without rushing you. It's wonderful when our team can provide informative and patient assistance. We appreciate your business and look forward to serving you again in the future!

February 09, 2024

Friendly and courteous Service Rep. Did not have to wait for a long period of time. Excellent service. More

by djfrase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayle Mcdearmont
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Feb 13, 2024 -

Rountree Ford responded

We're glad to hear that you had a positive experience with our friendly and courteous Service Representative and that the service was excellent. Quick and efficient service is important to us. We appreciate your business and look forward to serving you again in the future!

February 08, 2024

They are always very kind and honest! I really appreciate they brought my vehicle to me at work, a service i didnt know they offered.. I will continue to be a loyal customer. Im not from More

by Hayesheather077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2024 -

Rountree Ford responded

Thank you for your kind words! We're delighted to hear that you find our team always very kind and honest. Providing convenient services like delivering your vehicle to you at work is part of our commitment to excellent customer service, and we're thrilled you appreciated it. We're honored to have you as a loyal customer, and we're glad we could exceed your expectations compared to other experiences. We appreciate your trust in us and look forward to serving you in the future.

February 07, 2024

Awesome service by Mr. Earl H on my Ford Escape today. Very happy with service. -on behalf of Sylvia Leal More

by SylviaL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl H
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Feb 10, 2024 -

Rountree Ford responded

We're thrilled to hear about the awesome service provided by Mr. Earl on your Ford Escape. Thank you for passing along the positive feedback on behalf of Sylvia. We appreciate your business, and we look forward to serving you again in the future!

February 04, 2024

Very pleasant, Friendly, helpful and took care of everything I needed. I was in and out within 30 minutes with no problems. More

by Daphne.hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Rountree Ford responded

Thank you for the kind words Daphne! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 02, 2024

Showed up with mobile truck and did the work on time Jasmine and Meeny were great More

by Jdavis71106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine and Meeny in service
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Feb 04, 2024 -

Rountree Ford responded

It's fantastic to hear that Jasmine and Meeny provided great service with the mobile truck, and the work was done on time. Safe travels!

February 02, 2024

Reps do a thorough job with the customers, good accommodations for customers while they are waiting. More

by russelljaucoin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep was great
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Feb 08, 2024 -

Rountree Ford responded

It's great to hear that the representatives at our dealership do a thorough job with customers. Providing a positive customer experience, including comfortable waiting areas, is important. Thank you for choosing us, and we appreciate your positive review!

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