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Rountree Ford

Shreveport, LA

Overview
Employees
Reviews
Vehicles
4.7
449 Reviews
Why do so many Ford drivers from Shreveport, Bossier City, and Stonewall trust Rountree Ford? It probably has something to do with the vast array of services and products we offer-and the customer-centric way we approach everything we do here. If you're in the market for a new or used Ford, or you'd like quality service and parts for your current ride, Rountree Ford dealership is the place to go. We can't wait to show you all the exciting cars and services we have in store for you!
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8770 Business Park Dr

Shreveport, LA

71105

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Showing 449 reviews

January 05, 2024

It was a great experience. The service associate did an excellent job with explaining what was needed for my vehicle. She also kept me updated on my status. More

by etcollins318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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Jan 06, 2024 -

Rountree Ford responded

It's fantastic to hear that you had a great experience and that Madison provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 04, 2024

Service adviser was very knowledgeable and kept me informed on status of vehicle Have 4 ford vehicles and always use Roundtree Ford for over 24 years More

by dpettiette
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Martinez
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Jan 04, 2024 -

dpettiette responded

Great job Thanks

January 03, 2024

The staff are always generous and respectful. I never have a problem when I go take my car to get service, and they never try to upsell me on anything. Honest Staff that works there. More

by deron.brown1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Jan 05, 2024 -

Rountree Ford responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

December 31, 2023

I purchased a used vehicle that was supposed to have gone through a multi point inspection yet I had to drive it away with a check engine light on the dash. One of the tires was mis matched and they allowed More

by Patrick Sharpe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Janet Haynes
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Rountree Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 30, 2024 -

Rountree Ford responded

Patrick, My apology for this delayed response, but I appreciate you taking the time to inform me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Chris Magill General Manager cmagill@group1auto.com

December 30, 2023

Greeted me at door without a wait and verified my appointment. Efficient in processing to expedite check in. More

by Hooahaggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jan 03, 2024 -

Rountree Ford responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Great communication and updates. Quick and responsive service . The Service Advisor, Earl, provided excellent service. We had previously taken our company vehicles to another Ford de More

by Spencer.Bowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl
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Jan 03, 2024 -

Rountree Ford responded

It's fantastic to hear that Rountree Ford and specifically Earl, the Service Advisor, have exceeded your expectations in terms of communication, responsiveness, and overall service quality. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 27, 2023

We have been associated with the dealership about two decades.. Four vehicles, no complaint. Trustworthy! More

by adetogun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Haley
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Dec 29, 2023 -

Rountree Ford responded

Building a two-decade relationship spanning four vehicles speaks volumes about the quality of service and trustworthiness you've experienced. Thank you for your loyalty and business!

December 27, 2023

Great customer service in the service department. Got my car in & out in a timely manner. More

by Jwheless14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Peters and Vawn in Service
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Dec 29, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 24, 2023

Roundtree Ford and Mr. James Baker along with the other service staff were extremely helpful. They stayed communicating with me on everything. More

by KrystleGallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
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Dec 27, 2023 -

Rountree Ford responded

It's fantastic to hear that you had a great experience and that James provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 22, 2023

Very friendly service staff. Got us in before appointment time, and finished in time promised. More

by ahstiles62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janet Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2023 -

Rountree Ford responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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