Rountree Ford | Page 21

They do not know the meaning of an appointment . I made an appointment for an oil change and a tire rotation several days in advance. When I arrived at my scheduled appointment time that I have a e I made an appointment for an oil change and a tire rotation several days in advance. When I arrived at my scheduled appointment time that I have a email that it was verified by the dealership they told me it would be a 2 hour wait. So appointments done mean anything to the dealership. I told James I had an appointment for an oil change and a tire rotation. He asked if I had a coupon and I said yes. He said it did not cover the tire rotation. I said that was fine I still want the tires rotated. After a 2 hour wait James came a for me and told me they were finished with my truck. I paid and went to leave and noticed my tires had not be rotated. I went back inside and asked James and he said the coupon did not cover tire rotation. I told him in the beginning I wanted it anyway and I would pay for it. Evidently he has a short memory. I did by this truck from this dealership and I have no made my mind up it if will ever go back to it for any service or sales. More

Excellent service. Service manager worked hard to accommodate my timeframe. I Very much appreciate him trying to get Service for my 90-year-old mother while I was in t Service manager worked hard to accommodate my timeframe. I Very much appreciate him trying to get Service for my 90-year-old mother while I was in town from Indiana. My service advisor went above and beyond to help me work within my timeframe More

Pretty good service and customer attention. Good care to my truck and very clean service. Good care to my truck and very clean service. More

I will always use Adam Broden hands down best guy to buy a truck with a truck with More

I’m visiting from out of town. Just dropped by to get an oil change and tire rotation. Customer service was top notch. I didn’t have an appointment but was lucky to get in right aw Just dropped by to get an oil change and tire rotation. Customer service was top notch. I didn’t have an appointment but was lucky to get in right away. More

Great customer service from start to finish. Picked my car up sent me a video of progress and brought it back so convenient! Picked my car up sent me a video of progress and brought it back so convenient! More

They went above and beyond in customer service. Made sure when my tire were fixed when the ones that came in were faulty Made sure when my tire were fixed when the ones that came in were faulty More

The waiting room was very spacious, tidy, and clean. My advisor was welcoming and nice! My advisor was welcoming and nice! More

Earl was knowledgeable and explained the repairs I needed for my vehicle. He made sure I stayed up to date on the progress of my vehicle. The technician, AJ, performed outstanding service on my car. for my vehicle. He made sure I stayed up to date on the progress of my vehicle. The technician, AJ, performed outstanding service on my car. More

I had one of the best experiences at Roundtree that I ever had. Never felt like I was being upsold and Hunter was very knowledgeable in the inventory. I was able to make the best decision that met my fin ever had. Never felt like I was being upsold and Hunter was very knowledgeable in the inventory. I was able to make the best decision that met my financial and specification goals. More