
Rountree Ford
Shreveport, LA
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The technician was very helpful and courteous helping me. He even helped me access everything on my phone. Thank you very much for your service. He even helped me access everything on my phone. Thank you very much for your service. More
They do not know the meaning of an appointment . I made an appointment for an oil change and a tire rotation several days in advance. When I arrived at my scheduled appointment time that I have a e I made an appointment for an oil change and a tire rotation several days in advance. When I arrived at my scheduled appointment time that I have a email that it was verified by the dealership they told me it would be a 2 hour wait. So appointments done mean anything to the dealership. I told James I had an appointment for an oil change and a tire rotation. He asked if I had a coupon and I said yes. He said it did not cover the tire rotation. I said that was fine I still want the tires rotated. After a 2 hour wait James came a for me and told me they were finished with my truck. I paid and went to leave and noticed my tires had not be rotated. I went back inside and asked James and he said the coupon did not cover tire rotation. I told him in the beginning I wanted it anyway and I would pay for it. Evidently he has a short memory. I did by this truck from this dealership and I have no made my mind up it if will ever go back to it for any service or sales. More
Excellent service. Service manager worked hard to accommodate my timeframe. I Very much appreciate him trying to get Service for my 90-year-old mother while I was in t Service manager worked hard to accommodate my timeframe. I Very much appreciate him trying to get Service for my 90-year-old mother while I was in town from Indiana. My service advisor went above and beyond to help me work within my timeframe More
I’m visiting from out of town. Just dropped by to get an oil change and tire rotation. Customer service was top notch. I didn’t have an appointment but was lucky to get in right aw Just dropped by to get an oil change and tire rotation. Customer service was top notch. I didn’t have an appointment but was lucky to get in right away. More