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Rountree Ford

Shreveport, LA

Overview
Employees
Reviews
Vehicles
4.7
531 Reviews
Why do so many Ford drivers from Shreveport, Bossier City, and Stonewall trust Rountree Ford? It probably has something to do with the vast array of services and products we offer-and the customer-centric way we approach everything we do here. If you're in the market for a new or used Ford, or you'd like quality service and parts for your current ride, Rountree Ford dealership is the place to go. We can't wait to show you all the exciting cars and services we have in store for you!
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8770 Business Park Dr

Shreveport, LA

71105

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Showing 531 reviews

September 10, 2024

Too long and too expensive! !! Always fix one thing and find another at least three to four times. More

by Bruce.hollander
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Lambert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Rountree Ford responded

Bruce.hollander, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Christopher Magill General Manager cmagill@group1auto.com

September 06, 2024

Jasmine was very informative and called with updates several times. She was prompt and polite. We would recommend her any time! More

by GeorgeMWeb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Almeda 5 stars
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Sep 09, 2024 -

Rountree Ford responded

Hi, we're happy to hear you had such a positive experience with Jasmine! Thanks for the recommendation, and have an amazing day!

September 05, 2024

Did what I asked and charges were appropriate. Courtesy was excellent. Will continue using them. More

by Hwwcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Sep 07, 2024 -

Rountree Ford responded

Hi, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.

September 05, 2024

Great customer service. Don't know who the service rep was but my husband said he was better than awesome!!! He even offered to drop our car back off. More

by tawanahg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Sep 07, 2024 -

Rountree Ford responded

Hi, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2024

Good service by Kyle. He was prompt and very helpful and responsive. He made sure my inspection was made after being overlooked initially and before I picked up my car. More

by tcasten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Sep 07, 2024 -

Rountree Ford responded

Hello, we're happy you found our staff to be helpful during your experience here at Rountree Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 01, 2024

Was able to order my parts and get back to me when they arrived. Came out the very next day with those parts. More

by keandrabarfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Rountree Ford responded

Hi! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2024

The Customer Service Was Excellent. The Problem Was Explained Throughly And Resolved In A Timely Manner. More

by pamelahmorris45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Mcdearmont
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Sep 01, 2024 -

Rountree Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2024

It was a great experience for me to get the service that I got today ! Thanks 😊 More

by lilly4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2024 -

Rountree Ford responded

Hi, thank you for taking the time to leave a review for us at Rountree Ford. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

My first time at this particular Ford location and it was the best customer service I’ve had at any dealership! Javen took care of me right away and was very kind and explained everything well. He was enthus More

by estefannyrodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javen mcCree
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Sep 01, 2024 -

Rountree Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Rountree Ford! If you have any further questions, please give us a call. We're always happy to help!

August 28, 2024

Prompt service, ready for appointment. Very informative with details of service. Friendly, knowledgeable staff. Pleasant waiting area. More

by jplawrence88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javen McCree
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Aug 31, 2024 -

Rountree Ford responded

Hi, thank you for taking the time to leave a review for us at Rountree Ford. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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