Rountree Ford

Brought my 2020 F-250 in due to misfires & check engine light. I was told it needed a cam shaft replacement due to worn lobe, repair time would be an estimated 9 days. I agreed to the repair. I received a light. I was told it needed a cam shaft replacement due to worn lobe, repair time would be an estimated 9 days. I agreed to the repair. I received a phone call 2 days later that the truck was ready & good to go. I paid for the rather expensive repair only to find out the vehicle had the exact same symptoms upon leaving Rountree, misfires & check engine light. I returned the vehicle, and this time I was told it now needed catalytic converters. I asked why this wasn't detected when they previously had the vehicle and/or if the cam shaft repair was necessary. I received the response that the cam shaft had to be repaired to find the cat converter issue, yet they didn't find it, I did within minutes of leaving the service center. 13 days later, after not hearing any updates & not being able to get ahold of service advisor via phone, I drove to the service center. I was told cat converters had just come in that morning, but it would be another 3-4 days before it was ready. I declined to wait, as I already had another repair shop that had cat converters in stock & could get it done that day. After the service advisor checked w/ his manager about my special-order cat converters, they agreed to finish repairs that same day. After leaving the facility after a 2nd expensive repair, vehicle still had misfire counts. This is after they had the vehicle for a total of 16 days of repairs & said the vehicle was ready twice. I returned the vehicle again to the service center, third times a charm, right? This time I was told it was a throttle body sticking. They would cover labor if I paid for parts. I asked to speak to the manager. Service Lane Manager said he wanted his shop foreman to look at the vehicle "before you pay for parts that you don't need". This comment was made as he wasn't sure if the throttle body was the continuing cause of the misfires. Yet his service advisor had already wanted me to pay for the parts. After another 13 days of diagnostic testing, it was determined it was a coil wire that was bad. Upon leaving the shop for the 3rd time, 29 days of repair/diagnostics, still registering misfires. To top it all off, when I dropped it off the 3rd time, the service advisor forged my signature on their authorization for repair & financial responsibility. Brought this up to the Service Manager, and the response was a flippant response that if I choose to file a report about the forgery, she will have their legal department look at it. Till then, she didn't seem to care about the deceptive business practices going on in her service department. After all the "repairs" for the same symptoms & this forgery of documents, I wonder if any of the repairs were even performed or performed correctly. I will not take my vehicle back here under any circumstance. More

The customer service I received was extremely remarkable. Everyone I came in contracr with was very courtesy. Everyone I came in contracr with was very courtesy. More

Courteous staff; they kept me informed of the service progress while I waited. I was happy with my experience. progress while I waited. I was happy with my experience. More

Clean, helpful and overall met our needs. Would recommend to family and friends looking for a new or used vehicle. Would recommend to family and friends looking for a new or used vehicle. More

This is my first time visit to the dealership and service department very well taken care of by Cyle and Jasmine department very well taken care of by Cyle and Jasmine More

The visit didn't take long and I like the video they sent me of my vehicle me of my vehicle More

James Baker did a great job of handling my vehicle repair! Even delivered it to me personally! Super service! repair! Even delivered it to me personally! Super service! More

The salesman was top notch and will return because of his performance and assistance. He went above and beyond performance and assistance. He went above and beyond More

I am pleased with the way Ford take care of their customers and will recommend them to my friends customers and will recommend them to my friends More

Earl was my service representative. He kept informed about progress of repairs. He has a great sense of humor and a great personality. I will definitely bring my car back when needing s He kept informed about progress of repairs. He has a great sense of humor and a great personality. I will definitely bring my car back when needing service or repairs. When I need to purchase a new vehicle, it will be with Roundtree Ford. More