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Rountree Ford

Shreveport, LA

Overview
Employees
Reviews
Vehicles
4.7
478 Reviews
Why do so many Ford drivers from Shreveport, Bossier City, and Stonewall trust Rountree Ford? It probably has something to do with the vast array of services and products we offer-and the customer-centric way we approach everything we do here. If you're in the market for a new or used Ford, or you'd like quality service and parts for your current ride, Rountree Ford dealership is the place to go. We can't wait to show you all the exciting cars and services we have in store for you!
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8770 Business Park Dr

Shreveport, LA

71105

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Showing 478 reviews

December 28, 2024

Terrible Experience. Service manager voided instillation due to concerns about services miscommunicated by new employee. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Ordigo and Javen
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December 25, 2024

GREAT EXPERIENCE! ! Javen always gets me right!!! He always keeps me updated on what’s going on. More

by pamela.davis0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javen. He gets a 5
Report | Print
Dec 26, 2024 -

Rountree Ford responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

December 22, 2024

Service at Service Dept today. Service my Mr. York was excellent. So pleased with his kindness. Nice to get great service again. More

by dcadcadca3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. York in svs dept.
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Dec 24, 2024 -

Rountree Ford responded

Hi, we're happy to hear you had such a positive experience with York and team! We hope you have a great day!

December 21, 2024

Extremely Slow service and overcharged $100! !! Verses Wray Ford for same service. Will never return! Kept trying to get more money, claiming things were wrong, charged me $40 extra. When All I More

by wagner640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
xxxxxxxx!
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Dec 24, 2024 -

Rountree Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Chris Magill General Manager cmagill@group1auto.com

December 21, 2024

Courteous, polite, personable, patient, dependable, professional, cordial, respectfully, considerate, thorough, detailed, diligent, relatable, represented with quality. My overall experience was reason More

by melva8861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine A., Parts & Service Dept.
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Dec 23, 2024 -

Rountree Ford responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

Stephen was great! Got the job done. Rountree should feel fortunate to have him. Good job. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
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Dec 21, 2024 -

Rountree Ford responded

Hi Bill, we're happy you found our staff to be so supportive during your experience here at Rountree Ford. We are always more than happy to assist you if anything else comes up. Take care!

December 19, 2024

Jasmine and the service tech that worked on my car were very pleasant to work with. More

by Wdial70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Dec 21, 2024 -

Rountree Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 19, 2024

Stephen was excellent through the whole process. He kept me informed and ensured the service was done quickly and to my wishes. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
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Dec 23, 2024 -

Rountree Ford responded

Hi Tony, thank you for your kind review; we are happy to pass along your comments to Stephen here at Rountree Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 18, 2024

Ricky came to me to do the routine maintenance, tire rotation, oil and filters change, at my convenience. Fortunately, others here noticed and gave me opportunity to address the service. I hope they e More

by fredwritesu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Almeda, Ricky
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Dec 21, 2024 -

Rountree Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ricky and Jasmine and the team here at Rountree Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

Great customer service from start to finish! ! My technician on time, explained what he was doing while he worked, and had a wonderful attitude. Exceeded my expectations by a mile!! More

by frank.pipkins75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Rountree Ford responded

Hi, thank you for taking the time to leave a review for us at Rountree Ford. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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