Round Rock Nissan

Outstanding Customer Service I met Ray at a BNI networking meeting a few months back. He was very friendly and left me test drive his personal car after the meeting. I told him w I met Ray at a BNI networking meeting a few months back. He was very friendly and left me test drive his personal car after the meeting. I told him we were considering a new vehicle purchase for my daughter. He stayed in touch with me to advise me of promotional specials. When we were finally ready to buy, we booked an appointment Saturday afternoon and within an hour or so, found the perfect vehicle for our daughter at a great price. CJ in finance also did an exceptional job. Seamless! More

Totally redeemed the car buying experience I was so discouraged after walking out of another Nissan dealership feeling angry, uncomfortable and insulted. It had seemed all of the car buying hor I was so discouraged after walking out of another Nissan dealership feeling angry, uncomfortable and insulted. It had seemed all of the car buying horror stories were true. Before completely giving up on getting the car I wanted, I reached out to Round Rock Nissan and was put in touch with Ben, who totally turned everything around for me. He gave me a fair price right away, was honest and straightforward the whole time, and was courteous enough to give me clear information on everything before I even came in to meet in person. Through sales and financing, everything was presented in a clear and straightforward way so I would understand exactly what I was agreeing to before I signed anything. Both Ben and Aric in finance went above and beyond to make this experience completely painless and even enjoyable. They even stayed late so I wouldn't have to come back the next day to finish any paperwork. Buying a car is a big deal, and it's a lot of money, so it should be exciting to drive away in your new car, satisfied with your experience. I am so thankful that I found them and was able to drive away feeling nothing but joy about my new car! More

Absolutely effortless I scheduled a visit to look at the available vehicles and to see what I needed to do to buy a car before the end of the year. Not only did I wind up I scheduled a visit to look at the available vehicles and to see what I needed to do to buy a car before the end of the year. Not only did I wind up buying a car that night, my husband got one too! We dealt with Charlie Cook who listened to our plans and showed us how we could make them a reality and with no need to wait! We will definitely be returning to deal with him when it is time for a new car. More

It's not supposed to be this good Jerry Crider at Round Rock Nissan put me in a new Xterra. He was such a great guy to work with. Very down to earth, absolutely no pressure, and a stra Jerry Crider at Round Rock Nissan put me in a new Xterra. He was such a great guy to work with. Very down to earth, absolutely no pressure, and a straight shooter. And he has some funny stories to tell. From the substantial test drive to the last signature on the dotted line, it was a fantastic experience overall. Also great experience with Q (Yes, just "Q" like Q from James Bond) in the finance department. I financed my car with an outside bank and was still treated exceptionally well. Q put absolutely no pressure, gave me suggestion based on hearing what my needs were and if I said 'no" it was end of story. No hard sell which finance departments are infamous for. As a business owner myself and a sales person who doesn't believe in high pressure sales tactics, this is an honest to good place to come get your next ride. I'd have no hesitations sending anyone here including my mother - if she were in the market. She's not, but if she were... :) More

Best time. I had buying a new car! Ray was great to work with and was extremely sincere about. all of our concerns in regards to buying a new car. We had a great time at Round Rock Nis Ray was great to work with and was extremely sincere about. all of our concerns in regards to buying a new car. We had a great time at Round Rock Nissan and with Ray. I would recommend him and this dealership to anyone interested in getting the the right car and the honest truth. More

Awesome Car Buying Experience!!! Ray Malkiewicz at Round Rock Nissan was awesome to work with. He was very thorough in explaining the Altima and the Rogue and he new the features of Ray Malkiewicz at Round Rock Nissan was awesome to work with. He was very thorough in explaining the Altima and the Rogue and he new the features of both vehicles we looked at. He really understood our needs and what we were looking for. Throughout the process he explained everything and asked to make sure that we understood and there was absolutely no pressure. This was definitely the most stress free car buying experience we ever had. I would definitely go back when ready to purchase another vehicle. Thank you so much Ray!!! More

Low-Pressure, Honest, and Friendly I had the pleasure of working with Jeremy to purchase a new car. My previous car was no longer working and I had to buy something relatively quickly. I had the pleasure of working with Jeremy to purchase a new car. My previous car was no longer working and I had to buy something relatively quickly. I am a complete novice and also saving to buy a house, so budget & value were top priority for me. The entire process was very straight-forward and Jeremy addressed and adhered to my priorities in the new purchase. He answered all my questions effectively and in a straight-forward manner, never up-selling me unnecessarily (which was a major concern of mine.) It was a wonderful experience. He went the extra mile each step of the way to ensure I was informed and had everything I needed. The financing portion of the deal was also efficient, and I felt my wishes were respected (not a lot of pressure for add-ons I declined to purchase). I highly recommend this dealership! More

Efficient, Simple, Knowledgeable and Straight forward Efficient Process, Simple Pricing, Knowledgeable and Straight forward Sales. Ray was awesome all the way through. Excellent Customer Service. This is Efficient Process, Simple Pricing, Knowledgeable and Straight forward Sales. Ray was awesome all the way through. Excellent Customer Service. This is my second vehicle with them. More

Very dissapointed, and stuck with two Leaknig struts =( We purchased our 2009 vehicle from Nissan Round Rock on June 30th, 2015. Sales wise, at least we thought everything went smoothly and believed the ve We purchased our 2009 vehicle from Nissan Round Rock on June 30th, 2015. Sales wise, at least we thought everything went smoothly and believed the vehicle was in safe condition after the salesperson reassured us that he wouldn't sell us anything in bad condition. We found the used car we wanted, and we were told before we made the purchase, that they would do a thorough inspection because they wanted to give us a vehicle that was safe. Mind you our daughter was with us, so you would think they would take this commitment seriously. Apparently, we don't feel that they did, because as it turns out, after taking the car into their service department following experiencing a whining noise we could hear going past 60 mph and intermittently shaking of the car, as if it wanted to die on us. And experiencing the car stalling on my wife in the middle of the highway during traffic rush hour, which upon accelerating the gas pedal, the car wouldn't go. All the code lights turned on, and the brake locked up. It was a frightening experience with our daughter in the backseat!!! We were told the front rods are leaking and the bushings along with them in the front of the car have to be replaced, but they will not cover it because it is not a safety issue!!! Not to forget to mention, that the transmission fluid was black and needed to be flushed, but they went ahead and covered that because it is a safety issue. We were never told about this, which led to this past week and has left us very upset and disappointed. We plan to share our experience with our very large social network of parents and friends about what happened, to make sure we warn them that this can happen to them. Nissan Round Rock does not take its commitment to safety as fully as we thought they would. We will get to a quote from their own report to us in a moment on that. It's a real head turner. So they cover the transmission flush $350, which should have been done in the first place before selling us the vehicle. Then we were told an estimate of about $1,200 in the red, if we want them to fix the both front struts! Oh, and get this, they told my wife it wasn't leaking when they inspected the vehicle. And it's considered a maintenance issue, not a safety issue while it continues to leak. Sooo, how did they miss the black transmission fluid if it is a safety issue I wonder??? Here is a statement from their own report! "Worn out struts can lead to serious handling problems with your car, and this presents a safety issue" Uhhhhh, but we were told its not a safety issue. Hmmmmmm. Someone was not being honest, and it certainty was not us. They of course, continued to refuse to pay for it, and we were not going to let them dig their hand into our pocket for something that should have been fixed due to their negligence, since Nissan is a family company, and safety always comes first, from what I am told. So we have our transmission flushed, but we are still with two front leaking struts, courtesy of Round Rock Nissan. Too say we are deeply upset, especially after seeing their own report, is troubling. We have two Nissans! And as valued customers, it would be the right thing to do, if someone who has an understanding heart, and a commitment to safety, would step forward and correct this problem and make sure it is taken care of. It should have been found the first time, before allowing us to make the purchase and it wasn't! We are deeply disappointed in our experience, and are letting everyone know that this is not acceptable. We are twelve days away from our little one starting school, and this vehicle was intended to take her there and back. More

Excellent Internet used car experience We were in the Market for a 2 year old Jeep Grand Cherokee. I contacted this dealership online at 2am in the morning via chat to see if the car I was We were in the Market for a 2 year old Jeep Grand Cherokee. I contacted this dealership online at 2am in the morning via chat to see if the car I was interested in was available. The representative chatting with me was extra helpful (sent a transcript for my review, credit ap via email, confirmed the car was in stock, and forwarded my info to Internet sales). Scott Slonaker contacted me the next morning. He answered every question I had in a professional and timely manner. We came in at 5;30pm and left around 9:30pm with our Jeep. I did a ton of research before coming in to this dealership. My husband and I were very happy with the price, and their professionalism regarding the price and negotiating. Financing with Aric was excellent, and he was very fast, accurate, and personable. Overall, this was our best used car experience from start to finish. I am 50 years old, so I have experience with this process. I pick our license plates up tomorrow then back to school shopping at the Round Rock Outlets. Even the location is a big win! Highly recommend!!! More