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Round Rock Nissan

Round Rock, TX

4.6
653 Reviews

3050 Interstate 35

Round Rock, TX

78681

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Showing 653 reviews

August 25, 2024

The service was great, Terry a was as a great help to me throughout the whole process. Terry made sure I drove that car off the lot with the financial arrangements that worked best for me. I definitely reco More

by Aria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Fogarty
Aug 31, 2024 -

Round Rock Nissan responded

Hello Aria, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

Eric is one of those employees that will keep your business flourishing for generations to come. He is honest, very thorough in explaining things. He kept his promise without needing a reminder fro More

by scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Patske
Aug 31, 2024 -

Round Rock Nissan responded

Hi Scott, we're happy you found our staff to be so supportive during your experience here at Round Rock Nissan. We look forward to your next visit! Take care!

August 22, 2024

Noe is very personable and was great on keeping me up todate with the progress of my suv. More

by DonnaScoggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
Aug 24, 2024 -

Round Rock Nissan responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

The service was quick and professionally done we had a quote shortly after dropping it off our Service Advisor Eric Paske kept us informed and when our car was ready he let us know immediately and the inv More

by Freddiewillie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Vasquez
Aug 24, 2024 -

Round Rock Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Round Rock Nissan. We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Never enough people work, takes forever to get work done. I had an issue that was covered under manufacture warranty but was told it was a rodent but I couldn't come see because it'sunder the car. He sent a More

by gigiwog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
Aug 24, 2024 -

Round Rock Nissan responded

gigiwog, I'm sorry but the warranty was denied. Please, contact me at your convenience so we can discuss this further. Thank you, Luis Cruz Service Director 512-244-8500 lcruz@roundrocknissan.com

August 20, 2024

Once we found our vehicle Derrion did a great job of communicating, was satisfied with the experience. More

by Jamesramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrion
Aug 24, 2024 -

Round Rock Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Round Rock Nissan. We hope you have a great day!

August 20, 2024

They inundate the crap out of you with automated emails but fail to actually have a real person respond to emails and phone calls. They totally suck to deal with. Find a different dealer. More

by Brad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kimberly Tooke
Aug 23, 2024 -

Round Rock Nissan responded

Hi Brad, I was disappointed to hear we didn’t perform to our standards of attentively communicating with our clients. I wanted to reach out to apologize for the experience and to learn more about what happened and where the breakdown was. I will make sure we get it fixed for the benefit of our clients and future guests. Unfortunately, with the information provided, I'm not able to find a record in our system to contact you directly. I would really like to offer my assistance and try to make it up to you in some way with the hope of earning a second chance. I regret we fell short of exceeding your expectations, but please know we care a great deal about providing our guests with quality customer service and will invest to make things right for our customers. Please reach out to me directly at 512-244-8500 or tming@roundricknissan.com so I can work to regain your confidence in doing business with us. Sincerely, Brandon Ming General Manager

August 20, 2024

Great place to service your Nissan. The environment is great and the service reps are friendly and professional. More

by Segun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neo
Aug 23, 2024 -

Round Rock Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

August 17, 2024

Everyone was very nice and helpful. Service advisor were not pushy about repairs. They explained what was found during inspection and guided me in what needed to be done and what could More

by csaliangnak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Melhado
Aug 18, 2024 -

Round Rock Nissan responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

August 14, 2024

Eric P. is an outstanding Service Advisor. I'll go to him every single time More

by RG TX
Recommend Dealer
Yes
Employees Worked With
Eric Paske
Aug 16, 2024 -

Round Rock Nissan responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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