Round Rock Nissan

Selling unnecessary services Hello, I just wanted to let you know that my wife took her vehicle to Maxwell Nissan off of I-35, where she bought it, for an oil change. She came hom Hello, I just wanted to let you know that my wife took her vehicle to Maxwell Nissan off of I-35, where she bought it, for an oil change. She came home with a bill for $231 because they told her that it needed an air cleaner, a cabin air filter and the brake fluid needed to be flushed. I checked the owner's manual it did say that the cabin air filter and the engine air filter should be checked at 30000 miles (this vehicle has less than 30000 miles) however the brake fluid is only recommended to be flushed at 30000 miles for extreme Duty vehicles. Her's is all highway driving. When I called the service manager to complain he said he would call me back after talking to the service writer. After two days I called him back and left a voicemail. Only then did he did he call me back to say everything was in line and they would not do anything to compensate us. He said that to have her call me would be sexist so yeah he went there, nothing prior to this was discussed about her calling me. However I do feel that they took advantage of a person that does not know vehicle maintenance nor wear and tear on vehicle parts. That's my story, you make up your own mind, we won't be going back. More

State Inspection I dropped in to get the state inspection done on vehicle. They were very prompt and even WASHED my car!!!!! They presented the upcoming items that I I dropped in to get the state inspection done on vehicle. They were very prompt and even WASHED my car!!!!! They presented the upcoming items that I needed to have addressed with my car one being an oil change. I mentioned that I didn't think they could do the oil change since it is a Nissan dealership and I own a VW. They NO problem we will get you taken care of. That is Fantastic! So I scheduled another appointment. More

State inspection Great customer service he was very helpful and kind went back to have another car of mine checked at the same place with the same person. Thank you Great customer service he was very helpful and kind went back to have another car of mine checked at the same place with the same person. Thank you More

Don't come early Scheduled maintenance with usual service consultant who didn't make it in. Jerrod took over and made sure I was taken care of. Everything was explaine Scheduled maintenance with usual service consultant who didn't make it in. Jerrod took over and made sure I was taken care of. Everything was explained thoroughly. More

Lease Buyout Very experienced, and he thinks like experts think. Nice Job! Have Scott Mullican help you when you want to lease or buy your new Nissan. Very experienced, and he thinks like experts think. Nice Job! Have Scott Mullican help you when you want to lease or buy your new Nissan. More

Great Service I scheduled an oil changed & tire rotation service with Jerrod Dozier online. Mr. Dozier was both professional and knowledgeable about my Nissan Ques I scheduled an oil changed & tire rotation service with Jerrod Dozier online. Mr. Dozier was both professional and knowledgeable about my Nissan Quest. I am overall pleased by the exceptional customer service Mr. Dozier provided. While exiting the service office he went above and beyond to open the door and walk me to the vehicle and follow up to make sure everything was done correctly and to my standards. Thank you, Mr. Dozier, for your attention to detail and Round Rock Nissan will be my Service Department for any future maintenance needs for my Nissan Quest. More

Oil change & tire rotation Outstanding customer service was provided from the time of my arrival to completion of my car. I was please with everything. Thank you very much! Outstanding customer service was provided from the time of my arrival to completion of my car. I was please with everything. Thank you very much! More

Excellent Tech was very nice and helpful. I was told the wait time was 2 1/2 hours but my vehicle was done in an hour. Tech was very nice and helpful. I was told the wait time was 2 1/2 hours but my vehicle was done in an hour. More

Excellent Since you open the door. They make you feel. Very confy.. Ron Banks. Excellent sales person We tell what car we want he know our budget. He mak Since you open the door. They make you feel. Very confy.. Ron Banks. Excellent sales person We tell what car we want he know our budget. He make it. Thanks . More

Service oil and recall Was notified when car began service for oil change, etc, and during service. They were not able to do the recall and i was recommended to go to anoth Was notified when car began service for oil change, etc, and during service. They were not able to do the recall and i was recommended to go to another dealership. Jarrod kept me updated throughout my wait on what is being done to my vehicle. More