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Round Rock Nissan

Round Rock, TX

4.6
653 Reviews

3050 Interstate 35

Round Rock, TX

78681

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Showing 653 reviews

September 26, 2024

Service department was awesome today. Check in was easy, attitudes were positive, and all work was performed on time and, believe it or not, under estimate. More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Sager
Sep 28, 2024 -

Round Rock Nissan responded

Hi Dennis, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 22, 2024

Great service, Rafael was very helpful explaining what my car needed. Location is very convenient and clean. More

by Pametx2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ramos Sotelo
Sep 28, 2024 -

Round Rock Nissan responded

Hi, we're happy to hear you had such a positive experience with Rafael! We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2024

Stranded on way home from San Antonio to Nashville. Eric was unbelievably helpful and made sure we were well taken care of. They fixed our 2015 Nissan Murano the next day and we were on our way home to More

by Spinbudq98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paske
Sep 27, 2024 -

Round Rock Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Round Rock Nissan! Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2024

Service Department was very professional and courteous. Highly Recommend... They got me back on the road More

by Carebearandcubs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik Filipek, Craig Sager, Lynne Thurmond, Thomas Vasquez
Sep 27, 2024 -

Round Rock Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

September 18, 2024

Round Rock Nissan has been taking Great Care of our 3 Nissan's since 1996! Lynne Thurmond (Service), Mike Morrison (Parts), Eric Paske (Service), Jim Price (Sales), and Jerry A (Tech for my 350Z). Th More

by jrayburn01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paske, Lynne Thurmond, Mike Morrison, Jerry A., Jim Price, Wayne, Jim Price
Sep 21, 2024 -

Round Rock Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Round Rock Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2024

No option walkthrough, no explanation of warranty, The sales team said the loaner car I used until they got the kicks in the correct color was equiped exactly like the one I would receive . Kicks I receiv More

by hansonzipad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ali Al-Sinjari
Sep 21, 2024 -

Round Rock Nissan responded

hansonzipad, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent sales experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Thomas Ming General Manager tming@roundrocknissan.com

Sep 24, 2024 -

hansonzipad responded

Responded privately, no response . Feel like a "will respond to you issues" is merely for show. Nothing resolved .

Oct 07, 2024 -

hansonzipad responded

Have not heard anything from you on this issue. Would like to find a resolution but I think this is just smoke and mirrors

September 16, 2024

Booked 30k service. They didn’t explain if they did the tire rotation and missed replacing the keyfob battery which was needing replaced. and was supposed to be replaced More

by Paulmcc888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Sep 28, 2024 -

Round Rock Nissan responded

Paulmcc888, Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. However, I hope that one of our representatives has already reached out to you before this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require any further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. Brandon Ming General Manager tming@roundrocknissan.com

September 15, 2024

Wayne was my advisor and i am absolutely ecstatic with the customer service he provided. We had a lot of hold ups from our warranty end but i was kept in the loop the whole way. I yope we never need to co More

by amber morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Ruark 5482
Sep 20, 2024 -

Round Rock Nissan responded

Hi Amber, we are glad Wayne could help! Please don't hesitate to reach out if there's anything additional we can do for you.

September 12, 2024

Service advisor took time to go over repairs needed and was easy to communicate with during the repair process. The service technician sent a video showing the needed repairs and explained each item that More

by Winnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Ruark
Sep 15, 2024 -

Round Rock Nissan responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 11, 2024

I always feel like I’m getting the best and honest service for my car at Round Rock Nissan. More

by ladina.epstein
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Sep 13, 2024 -

Round Rock Nissan responded

Hi, we are so happy to read such a great review about Round Rock Nissan! Please don't hesitate to reach out if there's anything additional we can do for you.

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