Round Rock Nissan

Customer Service is always great. The staff is always helpful with my needs. They don't try to push services that I don't want. The staff is always helpful with my needs. They don't try to push services that I don't want. More

El tiempo d espera fue mucho , aun con cita y les falta mas snacks. Gracias mas snacks. Gracias More

1st experience here months ago was awesome, timely repair/service and good communication from service tech. Second experience here (yesterday) was disappointing and 7hrs long (vs 2-3). I scheduled t repair/service and good communication from service tech. Second experience here (yesterday) was disappointing and 7hrs long (vs 2-3). I scheduled this service and week in advance based on approval a month ago, dealer promised parts in stock and advised to get there at 7am (and we did did). long story short is a promised part in stock was not in stock so 3x the wait. More

This was my second time at round rock Nissan Taking my BMW for an oil change. First time I went, I called prior to scheduling my appointment and told him when I purchased the vehicle in a different state. BMW for an oil change. First time I went, I called prior to scheduling my appointment and told him when I purchased the vehicle in a different state. I had a maintenance package and my oil changes for free. They honored it for me.. This time I went and my advisor was Wayne. I told him I had a maintenance package and where I had purchased my vehicle from they offered free oil change and I told him this was my second time here with the same vehicle and it had been honored.. This time around they did not honor it and he kept repeating to me that the warranty only covered $55 and he would not cover the additional amount owed.. He was not polite. He was In a bad mood. I will no longer take my vehicle there. I contacted my dealership where I purchased the vehicle and explained to them my situation. They told me that Nissan should’ve covered my oil change.. Needless to say Wayne Ruark Is the service manager at round rock Nissan And he is not very professional. More

Easy scheduling. Fast and friendly service. Service advisor was knowledgeable and communicated everything we needed for our vehicle. Fast and friendly service. Service advisor was knowledgeable and communicated everything we needed for our vehicle. More

The service department is very polite and professional. They keep you updated on your vehicle They keep you updated on your vehicle More

The service of my oil change was tremendous looking forward again for another oil change in the future and the customer service was superb keep up the good work guys forward again for another oil change in the future and the customer service was superb keep up the good work guys More

Great customer service. Very respectful and considered of time. The extra immunities offered is icing in the cake!!! Very respectful and considered of time. The extra immunities offered is icing in the cake!!! More

The service department is awesome! Jack was so friendly and I feel like he was really helpful and polite. Jack was so friendly and I feel like he was really helpful and polite. More

Had a great experience finding a car with Renee then we got to financing. That was the worst experience I ever had dealing with Jose. He was very rude and in a hurry to go home. He wanted us to sign a blan got to financing. That was the worst experience I ever had dealing with Jose. He was very rude and in a hurry to go home. He wanted us to sign a blank title document and when I refused he said I couldn’t buy the car. So we left, there are plenty of Nissan dealerships out there that want our business. More