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Round Rock Nissan

Round Rock, TX

4.6
654 Reviews

3050 Interstate 35

Round Rock, TX

78681

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Showing 654 reviews

December 02, 2023

Was greeted as soon as I walked in bt the receptionist, who then found a sales peraon for me. Henry Man is very nice. We discussed what type of car I wanted. Henry took me around the lot, then for a test More

by Car lease
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Man
Dec 07, 2023 -

Round Rock Nissan responded

It's great to hear about your positive experience at Round Rock Nissan with Henry! From the initial greeting by the receptionist to Henry's assistance in finding the right car for you, it sounds like the team at Round Rock Nissan was attentive and accommodating. Our quick action in arranging for a car from another dealer and getting it for you resulted in a successful acquisition of your new leased car. Congratulations on our new vehicle!

December 02, 2023

The advisors in the office are very friendly, polite and professional. However, the shop is unreliable and one starts to wonder if any work gets actually done there. The most basic of services are forgott More

by anabelacs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne
Dec 13, 2023 -

Round Rock Nissan responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 01, 2023

Ron was fantastic. He was helpful, friendly, informative, and professional. My finance person was great too. I think his name was Lee. Five stars! More

by wwdj40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron / Sales - Lee / Finance
Dec 02, 2023 -

Round Rock Nissan responded

We are thrilled to hear Ron and Lee provided exceptional service during your experience! Having a helpful, friendly, and informative salesperson like Ron, coupled with a great finance person like Lee, can truly elevate the car-buying experience. Congratulations on your new vehicle!

November 28, 2023

I went to Round Rock Nissan and overall I still like the car. The one thing to double check is if the mechanics actually checked the car. The 180 point inspection is a joke because you can't understand t More

by justfrank1990
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rickey Walker, Jose Rivas, Don Sanchez, John Walton, Nik Filipek, Craig Sager, Lynne Thurmond, Thomas Vasquez, Cory Reedy, Jim Price
Nov 28, 2023 -

Round Rock Nissan responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced regarding the 180-point inspection. I would like an opportunity to fix this and to earn your business, please contact me at 512-244-8500. I look forward to speaking with you. Luis Cruz, Service Director

November 27, 2023

I’ve been servicing my car here since 2008. I won’t go anywhere else because of quality work, reasonable prices, and the Service Technician that I have trusted all of these years, Lynne Thurmon More

by billhaehnel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Nov 30, 2023 -

Round Rock Nissan responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

I’m visiting this dealer every 3 months to the oil change and another things to fix on my cars,the place is clean,comfortable and the people is doing beyond mine expectations. More

by zuleyma_denerio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian and Rafael
Nov 30, 2023 -

Round Rock Nissan responded

We are thrilled to hear that we exceeded your expectations! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 24, 2023

I was just charged for an oil change that I was supposed to get for free. More

by lynn.trumbul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne ?
Nov 27, 2023 -

Round Rock Nissan responded

Thank you for speaking with us about your oil change. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at 512-244-8500. Luis Cruz, Service Director

November 23, 2023

Excellent customer service. I have been with Nissan since 2016.and I have always received the very best service from my service advisor . More

by ghouston70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Nov 29, 2023 -

Round Rock Nissan responded

It's wonderful to hear about your consistent positive experiences with Nissan and your service advisor! Building a longstanding relationship based on excellent service speaks volumes about our commitment to customer satisfaction. Thank you for your business!

November 22, 2023

Tanya Wyatt has gone above and beyond to help me find a new leasing car. I've had concerns in the past about other dealerships and this wonderful sales associate made it happen! She listened to my story, w More

by Rose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanya Wyatt
Nov 30, 2023 -

Round Rock Nissan responded

That's fantastic to hear about your positive experience with Tanya! Her proactive approach and attentiveness to your concerns clearly made a significant difference in your car leasing process. Securing a 2024 Altima SR Nissan within such a short time frame of less than 3 hours is impressive and speaks volumes about her dedication and efficiency. It's great that she went above and beyond to ensure you had a smooth transition and found the right car for you. Enjoy your new vehicle!

November 18, 2023

Friendly service representative but this dealer location is super busy, it took more than one day to investigate side airbag warning light, technician finally change out the safety belt buckle. More

by Steven Round Rock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Wright
Nov 21, 2023 -

Round Rock Nissan responded

It's great that the service representative was friendly, but it's understandable how a busy dealership can sometimes lead to longer wait times. Dealing with a side airbag warning light is crucial for safety, and it's positive that we were able to identify and fix the issue by changing out the safety belt buckle. We appreciate your business. We look forward to assisting you in the future.

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