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Round Rock Nissan

Round Rock, TX

Overview
Reviews
Vehicles
4.6
654 Reviews
Call Dealership (512) 244-8500

3050 Interstate 35

Round Rock, TX

78681

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Showing 654 reviews

February 17, 2024

Manager lied on phone and to my face! Worst experience. Called Director of Department and never received a call back. More

by No
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl Wayne Ruark
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Feb 20, 2024 -

Round Rock Nissan responded

I apologize that you experienced this negative interaction and lack of communication. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at lcruz@roundrocknissan.com. Luis Cruz, Service and Parts Director

February 17, 2024

Work was done promptly, and excellent service from the advisor. I have no complaints whatsoever. More

by alexcastro052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan
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Feb 23, 2024 -

Round Rock Nissan responded

Thank you for the kind words Alex! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 16, 2024

I have always appreciated the most excellent customer service and well trained service advisors. They keep my car in great condition. More

by lauraktb75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley Hill
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Feb 16, 2024 -

lauraktb75 responded

Stanley Hill's professionalism at handling recommendations for future services is greatly appreciated.

Feb 20, 2024 -

Round Rock Nissan responded

Thank you for your kind words for our staff, we appreciate it!

February 10, 2024

Love taking my vehicle here to get serviced. Always wonderful customer service anytime I go. More

by mj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric P
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Feb 13, 2024 -

Round Rock Nissan responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 08, 2024

Very great people take care of there customers and always sending reminders on when your next service is, More

by twhardshell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
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Feb 10, 2024 -

Round Rock Nissan responded

Thank you for your positive feedback! We're thrilled to hear that our team takes great care of you and that you appreciate the reminders for your next service. Customer satisfaction is our priority, and we're glad we could meet your expectations. We appreciate your business and look forward to serving you again.

February 08, 2024

I Made a same day appointment and they got me in and out quickly. Waiting room was clean and comfortable. More

by desmondd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik Filipek, Craig Sager, Lynne Thurmond, Thomas Vasquez
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Feb 10, 2024 -

Round Rock Nissan responded

Thank you for choosing us and sharing your positive experience! We're delighted to hear that we could accommodate your same-day appointment, getting you in and out quickly. A clean and comfortable waiting room is what we aim for. We appreciate your business and look forward to serving you again.

February 07, 2024

Service took a little longer than quoted but overall positive experience. Also informed me of issues that need attention. More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik Filipek, Craig Sager, Lynne Thurmond, Thomas Vasquez
Report | Print
Feb 08, 2024 -

Round Rock Nissan responded

Thank you for sharing your feedback with us. We appreciate your understanding regarding the extended service duration, and we're pleased to hear that, overall, you had a positive experience. Keeping you informed about any issues that need attention is a crucial part of our commitment to your vehicle's well-being. We value your business and look forward to serving you again in the future.

February 07, 2024

Always takes care of you. Give them a chance and you will not be disappointed. They serviced my car on a timely manner More

by andycole232002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik Filipek, Craig Sager, Lynne Thurmond, Thomas Vasquez
Report | Print
Feb 09, 2024 -

Round Rock Nissan responded

Thank you for your feedback! We're delighted to hear that you had a positive experience with our service, and we appreciate your trust in us. We look forward to serving you again in the future!

February 03, 2024

Great customer service, gave accurate estimate and work was done within a very reasonable timeframe More

by sonja_stover7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paske
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Feb 06, 2024 -

Round Rock Nissan responded

Glad to hear you had a great experience with our customer service. We appreciate your positive feedback on the accurate estimate and timely completion of the work.

February 03, 2024

The service department at round rock Nissan is second to none with great customer service. More

by Mark.Schilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
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Feb 08, 2024 -

Round Rock Nissan responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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