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Round Rock Nissan

Round Rock, TX

4.6
900 Reviews

3050 Interstate 35

Round Rock, TX

78681

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Showing 900 reviews

October 28, 2025

Took 8 hours for the service department to swap my transmission fluid and take care of a stop lamp switch recall. This is with an appointment scheduled 3 weeks in advance. The first five hours were sp More

by jason.b.brown430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Oct 30, 2025 -

Round Rock Nissan responded

Hello Jason, Thank you for sharing your feedback. I’m sorry to hear about the delay and frustration you experienced during your visit. We understand how valuable your time is, and your comments will help us review our scheduling and communication process. Our Service Manager, Wayne, has left you a message to follow up, and I’d be glad to personally review your invoice and discuss your concerns further. Please feel free to call me directly at 512-334-5744 or email lcruz@roundrocknissan.com. We appreciate the opportunity to improve our service. Luis Cruz Parts & Service Director - Round Rock Nissan

October 27, 2025

Fast, friendly and great service. Staff words quickly and were honest. Did not try and oversell. More

by Jw2106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of the staff name
Oct 29, 2025 -

Round Rock Nissan responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 27, 2025

I love Round Rock Nissan! They always do a great job! They are great at keeping me informed and getting me out on time. But most of all they are just so sweet every time I go More

by joey.janicemiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrian Bradley
Oct 29, 2025 -

Round Rock Nissan responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 24, 2025

I have wonderful experience, tcustomer service and time management thank you for everything, I really appreciate for everything More

by Meseret.Wolde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Oct 27, 2025 -

Round Rock Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2025

Service rep was super sweet and vehicle was ready exactly in the time estimated. Waiting areas were immaculate. My only complaint would be that the waiting area in Service was a little chilly 🥶. More

by spenshorn411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Moser
October 21, 2025

Been dealing with this dealership for over 10 years and 2 vehicles. Have had Eric as my service rep for the past few years and have had nothing but exceptional, transparent interactions with him. More

by Jason.lewis97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paske
Oct 23, 2025 -

Round Rock Nissan responded

Hi Jason, we're happy you found Eric to be so supportive during your experience here at Round Rock Nissan. Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2025

The guy who was dealing with my service was absent the day of service and there was a great lack of communication. I declined the service online, the next day when I went to pick my truck up it was being More

by Sethr05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Oct 19, 2025 -

Sethr05 responded

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Oct 23, 2025 -

Round Rock Nissan responded

Thank you for sharing your feedback. We’re very sorry to hear about the communication issues and confusion surrounding your recent service experience. That’s certainly not the level of service we aim to provide. We’d like the opportunity to review your visit in more detail and make things right, but unfortunately, we weren’t able to identify your information based on the review. Could you please contact us directly at (tming@group1auto.com) so we can look into this further and address your concerns personally? We appreciate your patience and the chance to improve your experience with us. Brandon Ming General Manager - Round Rock Nissan tming@group1auto.com

October 18, 2025

I showed up unannounced and without a reservation. Round Rock Nissan’s service writer Jay listened to my complicated situation and got me in for a quick repair. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Jank
Oct 20, 2025 -

Round Rock Nissan responded

Hi Mark, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2025

Thank you so much, Kevin, for taking care of me & my Rogue today. Vehicle looks great & comforting you handled a complete Service for us. More

by My Ride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 20, 2025 -

Round Rock Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Round Rock Nissan. Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2025

Always timely and reliable service from Wayne and the gang ! Had a low tire and fixed up in no time !!! More

by sandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Oct 20, 2025 -

Round Rock Nissan responded

Hi Sandi, thank you for your kind review; we are happy to pass along your comments to Wayne here at Round Rock Nissan! We can't wait to see you again, have a great day.

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