Round Rock Honda

My husband and I were narrowing our car search down to two vehicle types: Honda and VW. We stopped in to look at the Honda Cross Tour comparing a new (at Round Rock) and a used 2010 at another dealer and two vehicle types: Honda and VW. We stopped in to look at the Honda Cross Tour comparing a new (at Round Rock) and a used 2010 at another dealer and those both to a VW. Sam was very helpful in helping us compare the used to the new working up the differences and we discussed the benefits of each situation. We determined that we did not want the large mileage of the used for such a small difference in prices. Sam was very helpful and patient knowing that we may or may not buy on that day, of course doing his best to encourage a deal if possible. We still wanted to compare our last choice of VW to Honda. Sam let us take the Crosstour up and test it out side by side with our other VW choice in order to aid us in our final selection. We took about an hour -- going over the pros and cons of both vehicle choices; our final selection was the Honda Crosstour for its over all smooth fit and finish, functionality of ease of seat drop down with an easy pull of a lever, both seats lying flat when needed and the hatchback having a flat entry and exit without having to bend over and lift up and then out with heavy items and finally we topped it off with the leather seats. Driving back to the Honda dealer we were very satisfied with our final selection and working with both Sam and the finance representative to close out the paper work was very fast and efficient including the trade-in of our old vehicle at a great price. The whole team worked well together to complete all efforts including the after sales department for ordering and installing the trunk area rubber mat and putting on the plates when they arrived a week or two later. The car now has over 1,000 miles and is running great, its very comfortable and I hope to keep this vehicle as long as my last Honda Accord which we bought new and owned for 14 years, taking it overseas with us and back again! So regarding Sam Stipe's efforts to give us the data we requested to compare the 1 year old Crosstour to the new Crosstour, his services was outstanding. Regarding his letting us take the Crosstour on a test drive and then again let us take it to the VW dealer for a side by side comparison with our 2nd vehicle option I was very impressed with, even though we were gone for about an hour; patient and not overpowering -- well done! For the expeditious closing by Sam and his finance manager of all the paperwork for both the trade-in of our old Honda and the sale of the new Honda Crosstour once we made our decision - Bravo! I have nothing but good things to say about the sales and group of technicians doing the new installation of trunk mat and license plates at Round Rock Honda. Patty Coville More

I had an outstanding experience at Round Rock Honda, Mr.Manuel Valdez was a friendly very knowledgeable sales professional. I have bought several vehicles and never dealt with a nicer person then Mr. V Mr.Manuel Valdez was a friendly very knowledgeable sales professional. I have bought several vehicles and never dealt with a nicer person then Mr. Valdez,he went beyond his duty as a sales professional, he was honest and simply. I live 4 hrs away from Round Round but will certainly buy my next vehicle from there, it was a hassle free experience. All the staff was very friendly. I certainly have recommended Round Rock to all my friends. Thank you. More

I have purchased 4 cars from Terry so far. Terry knows me and remembers my family and my needs. He's very freindly and makes a point of talking to me when I'm there for a service visit and not buying a car. and remembers my family and my needs. He's very freindly and makes a point of talking to me when I'm there for a service visit and not buying a car. When I bought my most recent one, it started with Terry and I texting each other and exploring options for the color and style of the model I needed. More

I needed a new starter on my 2003 CRV. I was told a rebuilt starter was not available, (appronamately $225). Had to order a new one ($895). Rebuilt starters for this car are readily available. It cause rebuilt starter was not available, (appronamately $225). Had to order a new one ($895). Rebuilt starters for this car are readily available. It caused me to spend $500 that wasnt necessary. More

Tony was courteous, knowledgable, patient, and helpful. The purchase went smoothly and quickly. Likewise, the assistance with the financial part was smooth and fast. I was able to drive away in a very sh The purchase went smoothly and quickly. Likewise, the assistance with the financial part was smooth and fast. I was able to drive away in a very short time in the exact car I had wanted. More

This was my first brand new car I have ever purchased and I couldn't have asked for a better sales consultant than Tony Dismute. He answered every question I asked and helped me pick the car I wanted. I woul I couldn't have asked for a better sales consultant than Tony Dismute. He answered every question I asked and helped me pick the car I wanted. I would recommend him to anyone who goes there. More

This is our return visit to Round Rock Honda. Even after investigating other dealers and car make and model possibilities, we returned to Round Rock Honda because of our good previous experience. The experi investigating other dealers and car make and model possibilities, we returned to Round Rock Honda because of our good previous experience. The experienced and well-informed employees we worked with this summer always took ample time to answer our questions. We felt at ease with their genuine concern for our needs and requirements in a vehicle, and their friendliness in going beyond the "call of duty" to take all the time necessary to make sure we were satisfied at every phase of discussion, negotiation, and eventual sales completion. Manuel Valdes, our primary contact and sales representative, helped us throughout the process. Manny was assisted by Bill Alsbrooks, and Bill was most efficient in explaining the details of the Pilot, and very upbeat telling about his own personal experience with his Pilot. We were certainly convinced by Manny and Bill that the Pilot was right for us. Michael Hiler, the Business Manager, was always friendly and personable and made the paperwork processing seamless and easy to understand and manage. He was most efficient. Our experience with Round Rock Honda has been exceptional --- a most pleasant experience. We are people who investigate the facts intelligently and purposefully before a major purchase, and we are aware of the questions we want answered. Our sales representatives for this purchase handled our questions with ease and gave us the appropriate information to make our choice of models. We could not have asked for a more rewarding experience. Having been Honda customers in the past (we also own an Accord), we have been extremely satisfied with the service area (for normal maintenance) and the accessories department. They have been efficient and responsive to our needs for any type of service. Round Rock Honda is a good model for what dealerships should strive to be. They are an excellent example of good will and fair dealing in all the departments we've experienced. We recommend them, and hope their excellence in all aspects continues for the future. They have continued to honor their commitment to us as the customer, with good service and high quality of operation. For this reason we anticipate our continuing good relationship as repeat customers, and will continue to recommend Round Rock Honda to others. More