Round Rock Honda

This is our return visit to Round Rock Honda. Even after investigating other dealers and car make and model possibilities, we returned to Round Rock Honda because of our good previous experience. The experi investigating other dealers and car make and model possibilities, we returned to Round Rock Honda because of our good previous experience. The experienced and well-informed employees we worked with this summer always took ample time to answer our questions. We felt at ease with their genuine concern for our needs and requirements in a vehicle, and their friendliness in going beyond the "call of duty" to take all the time necessary to make sure we were satisfied at every phase of discussion, negotiation, and eventual sales completion. Manuel Valdes, our primary contact and sales representative, helped us throughout the process. Manny was assisted by Bill Alsbrooks, and Bill was most efficient in explaining the details of the Pilot, and very upbeat telling about his own personal experience with his Pilot. We were certainly convinced by Manny and Bill that the Pilot was right for us. Michael Hiler, the Business Manager, was always friendly and personable and made the paperwork processing seamless and easy to understand and manage. He was most efficient. Our experience with Round Rock Honda has been exceptional --- a most pleasant experience. We are people who investigate the facts intelligently and purposefully before a major purchase, and we are aware of the questions we want answered. Our sales representatives for this purchase handled our questions with ease and gave us the appropriate information to make our choice of models. We could not have asked for a more rewarding experience. Having been Honda customers in the past (we also own an Accord), we have been extremely satisfied with the service area (for normal maintenance) and the accessories department. They have been efficient and responsive to our needs for any type of service. Round Rock Honda is a good model for what dealerships should strive to be. They are an excellent example of good will and fair dealing in all the departments we've experienced. We recommend them, and hope their excellence in all aspects continues for the future. They have continued to honor their commitment to us as the customer, with good service and high quality of operation. For this reason we anticipate our continuing good relationship as repeat customers, and will continue to recommend Round Rock Honda to others. More

Hello, my name is and I recently purchased a 2011 Honda Civic si from Round Rock Honda. Now that the formalities are out of the way I shall tell you of my whimsical journey into that wondrous place most c Civic si from Round Rock Honda. Now that the formalities are out of the way I shall tell you of my whimsical journey into that wondrous place most commonly referred to as the, "small to mid size sedan marketplace." Aaah yes, I knew that I would have my opportunity to tell you of those individuals who did not help me and tell you of those individuals who DID help me: for you see I live in Austin, Texas, and there are several Honda dealerships located within Austin, Texas; consequently, Round Rock Honda was my last stop. First my Father and I went to First Texas Honda--which was a horrible experience because the finance manager was absolutely UNWILLING to negotiate--his demeanor flirted with rudeness (however the salesman over there who helped me, I believe his name is Nick Rhodes, was very polite and respectful). Thus, we went to a second dealership, I believe that it was Howdy Honda. Overall my experience with them was good, but the salesman there asked me for my Social Security Number, which I foolishly gave to him, and later learned at Round Rock Honda that, that is a practice which is not entirely legal. I believe the salesman who took my Social Security Number is named Courtney. Alas, we have arrived at Round Rock Honda. I had been searching all day for a civic si, and low and behold Round Rock Honda had one. It was absolutely beautiful--the only one left on the lot. Red with the rear spoiler and exhaust--needless to say I love it. As soon as we walked into Round Rock Honda I could tell that business was done a little differently there: they were better staffed and gave off a much more professional appearance than both of the other dealerships combined. We were immediately asked if we had been helped as soon as we walked into the showroom (and the individual who asked us was not even a salesman!). Shortly thereafter we were introduced to Sophia Wingfield. I would like to say this--she is the reason why my Father and I bought that car from Honda. She informed me that she had been a Honda employee for 12 years and that she truly believed in the product (for she herself drives a Honda); subsequently, we took the civic for a test drive, and after some negotiating, the car was mine. I really feel as though Sophia deserves some kind of a promotion, for she is truly a loyal employee, for I wouldn't be surprised if she bleeds Honda blue, lol. But seriously, that entire operation over there in Round Rock should be your flagship for the entire region--they definitely are a cut above. But I would just like to reiterate my appreciation for Sohpia Wingfiled's professionalism and courtesy. I believe that it takes a certain type of individual to recognize that they are, at once both a representative of themselves and a representative of the conglomerate they work for: needless to say Ms. Wingfield understands this. Thus, due to her helpfulness and courtesy Round Rock Honda has secured a lifetime customer. You're probably asking yourself, 'why is this individual going to such great lengths to profess his profound appreciation for Round Rock Honda?' The answer is simple, when we left Howdy Honda things looked grim, but when we arrived at Round Rock Honda things started to look up: you see I wanted that si soooo bad, I mean I go to the University of Texas, I want a car that has some kick in it, and everyone else just kept giving excuses as to why they didn't have it in stock. And those excuses are reasonable given the horrific magnitude of the Tsunami, but these guys on the ground in Austin, Texas made it happen. And they were extremely polite and respectful--and Round Rock Honda had waaaay more foot traffic than the other two places combined!!! So anyway, to conclude, I just want to show my appreciation to Sophia Wingfield, because this really didn't take up much of my time. Also, it would behoove whomever sees this to supply Round Rock Honda with the best inventory and the most resources, because let's face it Texas is a good place to do business--and they are the best. Also, the finance manager named Tom who helped me out was extremely polite and respectful as well, and I noticed his appreciation ring that he wears on his finger for his 20 years or so of Honda service. You guys should retain him as well, he definitely knows what he's doing. Oh yeah, and I read your warnings, so follow up with me if you want to, I will be more than willing to answer any and all questions. More

Please be wary of this place. Some of the salesman is cons. In my negotiation with salesman the total price was to have included 100k 5 yr warranty. The MSRP was 23175 and the price with warranty was 2 cons. In my negotiation with salesman the total price was to have included 100k 5 yr warranty. The MSRP was 23175 and the price with warranty was 23678. I was promised over a $600 under MSRP and a good deal with warranty extension Now for the following I have myself to blame because I did not look closely until about 1hr after getting home. But when I got home I saw that I was charged 23678 for the base and 1450 for the warranty. I went back and had to fight hard to get them to fix this but was stuck with MSRP. Because they could only find 2 of the 4 negotiation paper work and they conveniently were missing the one where 23678 included the warranty. I was saved only by the fact that what was in the numbers did not make sense or add up and that they had claimed to be a no haggle dealership (obvious lie but I did fine where it was advertised). I would have cancelled the contract all together BUT in doing my research it was unlikely that I could have implemented the 3day rule. Now I will be rating them at the lowest possible when i fill the customer service. And if anyone knows that will put pressure and probably hurt then more than the con attempt More

I went to Round Rock Honda in the market for a new car, having no experience or knowledge about Honda. I left feeling very confident in my choice of car and very satisfied. Sophia greeted my mom and I ri having no experience or knowledge about Honda. I left feeling very confident in my choice of car and very satisfied. Sophia greeted my mom and I right away in a very polite manner. She helped us with everything we were looking for, which ended up being a Civic. She really payed attention to my wants and needs and I never felt pressured. Overall I am very satisfied with my Honda and can not see myself in anything else! More

We have bought 3 cars from Debbie and the experience has always been great. She is honest, sincere and a pleasure to work with and Round Rock Honda is the BEST Honda, Toyota and Hyundai dealer anywhere nea always been great. She is honest, sincere and a pleasure to work with and Round Rock Honda is the BEST Honda, Toyota and Hyundai dealer anywhere near Austin. The dealership is friendly and very professional to work with. We got a great deal all 3 times. More

We shopped around for the best price in the area and took it to round rock honda and they matched it easily. Salesperson Tony was very helpful. He did a good job of communicating with us and finance/sales m it to round rock honda and they matched it easily. Salesperson Tony was very helpful. He did a good job of communicating with us and finance/sales manager on pricing. Would recommend them for your next Honda purchase. More