Round Rock Honda

Probably excellent service if you are not a minority with an older car that just requires oil change/service. 2nd in line (7;30 am); several Anglo customers attended to before me; not attended to until I qu an older car that just requires oil change/service. 2nd in line (7;30 am); several Anglo customers attended to before me; not attended to until I questioned length of time I had been waiting. Told (around 8:45) my car was in process of coming out. Took another 10-15 minutes. Apologized for oversight and did not charge for oil change. Questioned tire rotation request; told did not need it which I question. My belief is that my auto was not scheduled in until if confronted K. Brigance why it was taking so long. Definitely a decriminatory place run by good ole boys mentally. Won't be using them again. More

Manual is one of the best people I have ever worked with, he truly has my best interest at heart! I have never met a CAR salesman that wasn't trying to pull one over on me! Maybe I just made friends with a he truly has my best interest at heart! I have never met a CAR salesman that wasn't trying to pull one over on me! Maybe I just made friends with all of them but his nature isn't the same! He is by far the best person inside and out! Thank you for taking a very very stressful situation and making it so super relaxed and giving me an AWESOME new car! Aaron... You are really an awesome person.. I am so glad to have made a new friend during my new car purchase Dec 10, 2011. You were so much fun to talk to and to drive cars around! Thanks for helping me pick something out and helping me get something I will be happy with for a long time!!! I love the way the sales people work together here! It isn't a dog eat dog world where they push, shove and make the customer feel like they aren't important it is actually the opposite! They will share to make sure that customers are always taken care of without waiting and feeling like they are not important! Eric!!!! you truly ROCK!!! 0.9% APR for 60 months!!! I am sooooooooo happy! You are my best friend and I will make banana chocolate pudding anytime for you! Thanks for helping me with all my financing... Bill... Thank you for making all the paperwork fun and no stress... and thanks for Guide Point... will be wonderful to track those teens! It was nice to meet you and hope to see you around on my services. I could list so many reasons why this dealership is truly exceptional! Honesty, loyalty, customer friendly, never pushy, they go above and beyond the call of duty. I see why your dealership will always be #1 in Austin. When you say you will do something you do it! When you say Customer Focused; you are! This is by far one of the best dealerships in Central TEXAS!! I don't drive 70+ miles one way for nothing!!! ************************************************************ LAST but not least important at all: SERVICE Brandy..... You are a gem! Thank you for still liking me, answering my calls, text, emails, and calling me back. I know I was a pain and so glad you don't hate me! :o) Hopefully all my visits will be oil changes and service related only! Thanks for the time and energy I took from you through the last 2 months! :( Your customer service and sincerity is the reason I still come to Round Rock! I love knowing you will do whatever you possibly can to resolve an issue and no issue is stupid! You are tooooo good to me! Thank you !!! Thanks is never going to be enough for the kindness you always show! Ray~ you haven't known me like the rest and I appreciate your time and understanding through all of the issues! Thank you for going above and beyond to help me and not treating me like a trouble customer! I promise not to be so bad in the future!! Matt~~~ Well you dealt with the most of it! you didn't talk to me, get 400 emails but you had to drive the car that wouldn't duplicate and want you to know I appreciate your persistence to help me resolve the issue! Thank you for caring about my family and myself! I appreciate all the time you put into helping me. I appreciate you staying late for me to drive in and ride with you! You are awesome and a perfect example of customer friendly... Customer Service... Thomas Washington... Thanks for helping also with the car! I have something being sent to you! I appreciate you taking time out of your busy day to help! Thank you to all the others in service that have put up with me! CUSTOMER SERVICE DOES MAKE A DIFFERENCE!!! ALL OF YOU ARE WONDERFUL! I don't mean to leave anyone out if I did I am sorry... :) MERRY CHRISTMAS!!! HAPPY NEW YEAR! More

I stopped by the dealership with my 4 year old Honda Civic, just to see what the Honda hybrids were like. Samuel Stipe was very helpful - I looked at multiple models of hybrids, but wasn't sure if I wan Civic, just to see what the Honda hybrids were like. Samuel Stipe was very helpful - I looked at multiple models of hybrids, but wasn't sure if I wanted the Honda hybrid until I tried the Prius. Samuel took me to the Toyota dealership and let me try one! The experience convinced me to stick with Honda. He then worked to come up with a fantastic trade-in deal on my old car. I really hadn't planned to buy a car that day, but he made an offer I couldn't refuse! I recommend him highly. More

I want to highly recommend Bill Alsbrook on his devotion and personal service. While I was investigation the hybrid cars, I was called away to a family emergency. Bill called me about 2 weeks later to inq and personal service. While I was investigation the hybrid cars, I was called away to a family emergency. Bill called me about 2 weeks later to inquire about my family. He told me to take care of my family business and call him if I needed anything. I felt cared for and knew I would buying my next car there. Needless to say I purchased a Honda Civic Hybrid 2012 within my price range. And have gone back to Bill with little questions like programing the radio and phone and have received personal quality service. Thank you Round Rock Honda and a Personal Thank You to Bill Alsbrook! More

My wife's car was doing the dying cockroach act, and we were in a bind for another vehicle. We actually started out looking at a few used models, but Lee Hunt wisely suggested that we would be better off l were in a bind for another vehicle. We actually started out looking at a few used models, but Lee Hunt wisely suggested that we would be better off looking at a new model. Lee worked hard to find us the right vehicle at the right price, and then helped us thru the purchase process. We wound up with a beautiful 2012 Civic LX. Everyone at Round Rock Honda treated us with courtesy and respect, and it was an absolutely wonderful experience at a first class dealership. Lee is a wonderful person to work with, and does not use the "push you 'til you buy" approach that I find so offensive. Tom in financing was courteous and and forthcoming, and was a joy to work with. If you are considering a Honda, by all means give Lee Hunt a call. You won't be disappointed. More

This is the second vehicle we have purchased from Roundrock Honda. My wife and I are very pleased with our recent experience at Roundrock Honda. Our sales representative, Matt Alpers, handled our pur Roundrock Honda. My wife and I are very pleased with our recent experience at Roundrock Honda. Our sales representative, Matt Alpers, handled our purchasing of a new vehicle in a highly professional manner. We were not pressured in any manner to buy something we did not want. He worked with us to ensure we got the car that we wanted, and within the purchase price that we wanted. The entire sales and finance team at Roundrock Honda ensured that we drove away in our new vehicle as well satisfied customers. We have no problem with recommending Roundrock Honda to our family and friends. More

From the moment I entered the showroom I was met by Manuel Valdes who eventually sold me my 2011 CRV. Not only he, but everyone, was extremely courteous. All of my expectations were met and surpassed Manuel Valdes who eventually sold me my 2011 CRV. Not only he, but everyone, was extremely courteous. All of my expectations were met and surpassed. I have recommended them to anyone who tells me that they are looking for a new car. I'm very happy with my CRV and the follow-up has been terrific. I've gotten about three calls so far to ask if they can help me with the navigation system or if I have any questions about the vehicle. I've been told that I can come in any time I want and everything I have questions about will be answered. From that alone, I intend to take my new vehicle to Round Rock Honda for all my repairs and maintenance. This has truly been a great experience for me. More

I didn't go to Round Rock Honda looking for a new car. I was with my daughter who was looking for a new vehicle. She had spent most of the day at another dealership and was not impressed. I talked her int was with my daughter who was looking for a new vehicle. She had spent most of the day at another dealership and was not impressed. I talked her into going to RR Honda because I had such a great experience on the purchase of my first honda. She bought a new Accord that night. When I drove up in my 2010 civic, Arron met me in the parking lot and stated that I might qualify for an exchange program they were having at the time. He did exactly what he said he would do. I got a great new car at a price I wanted. I love my new Honda. I have sent everyone I know, looking for a new car, to Round Rock Honda. I also told them to find Arron because he was awesome! He kept in touch with me through the process and worked hard to make me happy with my purchase. He was very knowledgeable and answered all of my questions (even some questions my daughter forgot to ask about her new honda). I am definitely sold on Arron and Round Rock Honda. More

I was helping my daughter find a car. She has now got a very good vehicle - 2012 Civic - at a good price. Absolutely no complaints! very good vehicle - 2012 Civic - at a good price. Absolutely no complaints! More

In August my husband and I walked into the Round Rock Honda Dealership and had the good fortune of meeting Lee Hunt. Our intent was to buy a car although we did not know we would purchase one that day. Honda Dealership and had the good fortune of meeting Lee Hunt. Our intent was to buy a car although we did not know we would purchase one that day. We were interested in the Toyota Corolla and a Honda CRV. We had owned a Toyota Corolla in the past and a certified Honda CRV. For me, a driver in commuter traffic, I wanted something smaller and with excellent gas mileage. Listening to us weigh the options, Lee suggested the Honda Fit, a car we hadn't considered. It immediately felt just right and we were surprised at how roomy this small car was on the inside. It fit our needs perfectly. Lee listened and helped guide us in the right direction. There was no pressure and the process was easy. He and the entire staff of Round Rock auto have given us a positive car buying experience. Lee has stayed in touch to make sure we are happy with our car, which we are, and has been warm and sincere. We returned to the service department to obtain our car mats and window tinting and have been warmly helped. We would recommend Lee, as well as the loan specialist , and the service department to anyone looking for a comfortable car buying experience. Thank you, Ms. Berquist More