Round Rock Honda

Jason was, simply put, a nice and genuine guy. He made our family's experience hassle free. He was knowledgeable and was able to connect with us on a personal level to make sure we got/paid for what we our family's experience hassle free. He was knowledgeable and was able to connect with us on a personal level to make sure we got/paid for what we wanted/needed. Thanks Jason! More

We decided to lease a Honda Odyssey. This was the least stressful experience we have ever had. We spoke to the finance expert first. He gave us all the information we needed to seriously consider the leas stressful experience we have ever had. We spoke to the finance expert first. He gave us all the information we needed to seriously consider the lease. When we returned, it was basically to test drive the vehicle with the family and commence the paperwork. We were assisted by Jason Agulay. Even though he was rather new to this dealership, it did not hamper his ability to handle the lease smoothly. I am usually apprehensive about taking test drives with sales personnel. Jason is the first sales person who wasn't like a sales person. I mean that in a complimentary way. He was very professional and at the same time I felt like he was one of the family in the car. His sincerity was what made us feel very comfortable and at ease. He was conscientious in giving thorough instruction about the computerized features in the Odyssey. He was most helpful and the process was quick, enjoyable, and rather easy. It was rather uncanny that when he picked a random Odyssey for us to test drive, it was the interior and exterior color that we had previously decided on. It was a done deal. We are very happy with the van and look forward to dealing with this dealership and Jason in the future. More

Everyone I dealt with was very friendly and professional. Jason was new to the dealship but was great in getting questions answered and have a great overall experience! Jason was new to the dealship but was great in getting questions answered and have a great overall experience! More

After a bad experience at Howdy Honda on 6/9/12 with the 2012 Honda Civic EX I bought there, I decided to trade it in for a 2012 CR-V EX-L at Round Rock Honda on 7/2/12. On 6/22, Paul let me test drive a CR 2012 Honda Civic EX I bought there, I decided to trade it in for a 2012 CR-V EX-L at Round Rock Honda on 7/2/12. On 6/22, Paul let me test drive a CR-V and a Civic Si. He was very focused on my needs. He did not have the CR-V that I wanted at the time but he told me when the next one would be in. I put a $500 deposit down. I could not decide on whether I wanted the White Diamond Pearl or the Crystal Black Pearl. I later decided on the Crystal Black Pearl. The wait was well worth it. What a beautiful vehicle. I love it! It had 10 miles on it when I got it. Personally, for me it is worth waiting over a week for a new vehicle that was never test driven by a lot of other people. Only Round Rock Honda test drove it as is required. I bought a new 2007 Honda Civic EX back in 2007 from Paul. I do not know if I wrote a review about him then, but he is still as awesome as he was 5 years ago. He devoted as much time as I needed to get the vehicle I wanted. The used car department there gave me $18,500 for my “new” 2012 Honda Civic EX that had 859 miles on it. First Texas Honda wanted to give me $17,500 and Howdy Honda, $18,000. The MSRP on the 2012 Honda CR-V EX-L is $28,075. Dealer invoice is $26,409. Paul’s first offer was $27,575. I asked him if he would go down another $200 to $300 and they went down $225. On paper, I paid $27,350 for the CR-V. They gave me $191 over Edmund’s true market value of $18,309 for the Civic. Of course, that value keeps changing. With that figured in, it brings it down to $27,159. I also asked if he would throw in some wheel locks. He said these are worth around $87.00. Personally, I think that is a very inflated price for wheel locks, but it is what it is. That would bring the price down to $27,072 with those things considered. A week ago or so, my CR-V EX-L had a true market value of $27,050. I would say I did a pretty good job this time around, but I lost close to $2000 by trading in my “new” 2012 Civic EX that I bought from Howdy Honda. I strongly recommend Paul Koehler at Round Rock Honda if you are in the market for a new Honda. He will treat you right. My experience at Round Rock Honda was the exact opposite of the experience I had at Howdy Honda. Those guys are so tight they will not even throw in some wheel locks. Paul not only threw those in, he had them put on the vehicle! The drive from Cedar Creek to Round Rock was well worth it. More

I've bought 2 new cars in the last 6 months from Kenny and both experiences have been great. He's friendly and deals with you straight. I've appreciated the lack of hard sell sliminess that most dealers g and both experiences have been great. He's friendly and deals with you straight. I've appreciated the lack of hard sell sliminess that most dealers give you. The facilities are nice, the finance guys are friendly and don't sell too hard either. And we couldn't be happier with the Pilot and Accord. Highly recommended. More

There is no word that could best described our elation and satisfaction from the selesperson that we dealth with. This is our third (3rd) purchased from Round Rock Honda dealership and Mr. Manny Valdez wa and satisfaction from the selesperson that we dealth with. This is our third (3rd) purchased from Round Rock Honda dealership and Mr. Manny Valdez was a very highly courteous professional who guided us on our purchase of the said vehicle. His professionalism, deligence and knowledge of the product being marketed really convincingly made it easier for us to decide. We will obsolutely no doubt recommend Mr. Manny Valdez to our friends and associates who are planning of buying any Honda vihicles especially at Round Rock Honda. More

To whom this may concern: I’m not sure who to send To whom this may concern: I’m not sure who to send this complaint to, but I went online to research Hyundai customer complaints, somehow I ended up To whom this may concern: I’m not sure who to send this complaint to, but I went online to research Hyundai customer complaints, somehow I ended up finding the Penske Group. I called the contact number located on the site, however I was transferred to a Linda, which I received her voice mail. So I decided to email my complaint instead. Since I was in the area looking at Honda vehicles for my wife, I parked my vehicle near the Honda dealer’s parking lot, and then walked over to Hyundai Round Rock area to discuss an issue pertaining to my vehicle. While walking towards Hyundai I was approached by a gentleman by the name of Mr. Owens. He asked if there was anything he could help me with, and then stated his name. I begin to explain my situation, but suddenly his cell phone rings, and immediately he answers it. Mr. Owens said “Baby I’m busy, let me call you right back.” After he hangs up, he apologized, then I begin to speak again attempting to explain my circumstances; however his cell phone rings yet again, and he answers it. He stated, “Baby I can’t talk right now I’m with a customer”, although he was stressing to someone that he was with a customer he continued to speak with them. This time I walked away very irritated and annoyed. My questions I wanted to ask were regarding a tapping noise I was hearing when I initially start up my car in the morning, and I had questions regarding my warranty. I was going to walk in the Hyundai building, but I was so aggravated with Mr. Owens customer service, I left. I ended up contacting another dealer to assist me with my problem and answer my questions. Randall Hardy More

We could not have been happier with our experience at Round Rock Honda. We were in a position where we had to buy a car very quickly due to an automobile accident. Manuel Valdes stayed late on two occa Round Rock Honda. We were in a position where we had to buy a car very quickly due to an automobile accident. Manuel Valdes stayed late on two occasions to accomodate our schedules. Round Rock Honda has a large inventory, courteous, knowledgeable salespeople and great deals. We would recommend Manuel and the dealership without hesitation. More

Mid-2011, we were in the market for a minivan (Sienna or Odyssey). Stopped at a few other dealers around town and settled on Rock Rock Honda as they also carried Toyota. Huge plus to have both under same Odyssey). Stopped at a few other dealers around town and settled on Rock Rock Honda as they also carried Toyota. Huge plus to have both under same roof. We also enjoyed dealing with Sophia, our sales rep, much more than anyone else we talked to at other dealerships. We settled on the Odyssey but were dissappointed to find very few in stock as they were still recovering from the devastating tsunami. Most that were on order were already sold as well. The reason for the (4) rather than (5) for customer service is for 2 reasons: 1) We were waiting to test drive a Touring model. One finally came in so we made special trip to test drive it. I even called to verify it was still there to test drive before making the trip. When we got there, it was sold and unable to drive. Very annoying and a waste of our time. A quick call would have been appreciated and would have gone a long way in building a solid relationship. 2) There seemed to be a lot of confusion around the 2011 and 2012 models. We finally decided to purchase a 2011 due to great financing offer, got passed to the finance guy to negotiate, and within 15 minutes were walking out the door as we could no longer order a 2011. Again, I felt this should have been communicated upfront as Sophia was aware that they did not have the model that we wanted in stock and she was also aware that we wanted the special financing (the offer was not extended to 2012's at that time). Sophia was very nice and we enjoyed working with her. I'm just a very critical guy and thought a couple of things could have been done just a bit better to make the experience truly outstanding. I would still recommend her to anyone as the above situations were not typical and were related to the limited stock and new model year transition. Not being turned off, we waited it out and towards the end of 2011, their stock of 2012's began to build and they also extended special financing on the new model year. Great! From there, things went very well and everyone else at the dealership that we dealt with was very nice and attentive. The only other source of frustration was the low ball offer that we received on our low mileage and clean trade in. They obviously didn't want it so we took it down the street and got $3K more for it without any discussion. The overall experience was pleasant and I'd recommend Round Rock Honda to anyone. Cut to 3 weeks after purchase... while grocery shopping, someone must have decided to try and park their car in the same spot that we were parked. After realizing a car was already parked there, the nice person drove off. Imagine our surprise! We took it to Round Rock Collision Center and the experience was fantastic! Updates every few days and they finished sooner than expected. Great work and everything is as "good as new". More

We purchased a new 2012 Honda pilot. This vehicle was actually the second new pilot we purchased from Round Rock Honda. We had such a great experience the first time, there was no question if we should b actually the second new pilot we purchased from Round Rock Honda. We had such a great experience the first time, there was no question if we should buy from them again or not. Aleksander was a wonderful salesman to work with. He was very knowledgeable, respectful, polite and explained everything about the vehicle to us. Most of all, he was not overbearing or pushy in any way. He also stayed late so we could meet after I got off work and delivered our vehicle in prestige condition. He also made sure we understood all the new features of our vehicle and even set up my bluetooth! He always remembered our names and was helpful in any way possible. Round Rock's service department is great too. I never have to wait long and there is always fresh cookies baking! More