Round Rock Honda

We could not have been happier with our experience at Round Rock Honda. We were in a position where we had to buy a car very quickly due to an automobile accident. Manuel Valdes stayed late on two occa Round Rock Honda. We were in a position where we had to buy a car very quickly due to an automobile accident. Manuel Valdes stayed late on two occasions to accomodate our schedules. Round Rock Honda has a large inventory, courteous, knowledgeable salespeople and great deals. We would recommend Manuel and the dealership without hesitation. More

Mid-2011, we were in the market for a minivan (Sienna or Odyssey). Stopped at a few other dealers around town and settled on Rock Rock Honda as they also carried Toyota. Huge plus to have both under same Odyssey). Stopped at a few other dealers around town and settled on Rock Rock Honda as they also carried Toyota. Huge plus to have both under same roof. We also enjoyed dealing with Sophia, our sales rep, much more than anyone else we talked to at other dealerships. We settled on the Odyssey but were dissappointed to find very few in stock as they were still recovering from the devastating tsunami. Most that were on order were already sold as well. The reason for the (4) rather than (5) for customer service is for 2 reasons: 1) We were waiting to test drive a Touring model. One finally came in so we made special trip to test drive it. I even called to verify it was still there to test drive before making the trip. When we got there, it was sold and unable to drive. Very annoying and a waste of our time. A quick call would have been appreciated and would have gone a long way in building a solid relationship. 2) There seemed to be a lot of confusion around the 2011 and 2012 models. We finally decided to purchase a 2011 due to great financing offer, got passed to the finance guy to negotiate, and within 15 minutes were walking out the door as we could no longer order a 2011. Again, I felt this should have been communicated upfront as Sophia was aware that they did not have the model that we wanted in stock and she was also aware that we wanted the special financing (the offer was not extended to 2012's at that time). Sophia was very nice and we enjoyed working with her. I'm just a very critical guy and thought a couple of things could have been done just a bit better to make the experience truly outstanding. I would still recommend her to anyone as the above situations were not typical and were related to the limited stock and new model year transition. Not being turned off, we waited it out and towards the end of 2011, their stock of 2012's began to build and they also extended special financing on the new model year. Great! From there, things went very well and everyone else at the dealership that we dealt with was very nice and attentive. The only other source of frustration was the low ball offer that we received on our low mileage and clean trade in. They obviously didn't want it so we took it down the street and got $3K more for it without any discussion. The overall experience was pleasant and I'd recommend Round Rock Honda to anyone. Cut to 3 weeks after purchase... while grocery shopping, someone must have decided to try and park their car in the same spot that we were parked. After realizing a car was already parked there, the nice person drove off. Imagine our surprise! We took it to Round Rock Collision Center and the experience was fantastic! Updates every few days and they finished sooner than expected. Great work and everything is as "good as new". More

We purchased a new 2012 Honda pilot. This vehicle was actually the second new pilot we purchased from Round Rock Honda. We had such a great experience the first time, there was no question if we should b actually the second new pilot we purchased from Round Rock Honda. We had such a great experience the first time, there was no question if we should buy from them again or not. Aleksander was a wonderful salesman to work with. He was very knowledgeable, respectful, polite and explained everything about the vehicle to us. Most of all, he was not overbearing or pushy in any way. He also stayed late so we could meet after I got off work and delivered our vehicle in prestige condition. He also made sure we understood all the new features of our vehicle and even set up my bluetooth! He always remembered our names and was helpful in any way possible. Round Rock's service department is great too. I never have to wait long and there is always fresh cookies baking! More

I recently bought a 2012 HONDA Accord from Round Rock Honda Group. I absolutely love my new car. Everything in the car works fine and I am getting 30 miles to the gallon in town. Buddy Hadley sold me Honda Group. I absolutely love my new car. Everything in the car works fine and I am getting 30 miles to the gallon in town. Buddy Hadley sold me the car and was a great salesman. We agreed on a price right away and he gave me a very good price on my trade in. Everyone at the dealership was very friendly and gave me lots of options to choose from. I certainly would recommend the Round Rock Honda dealer to everyone. More

Probably excellent service if you are not a minority with an older car that just requires oil change/service. 2nd in line (7;30 am); several Anglo customers attended to before me; not attended to until I qu an older car that just requires oil change/service. 2nd in line (7;30 am); several Anglo customers attended to before me; not attended to until I questioned length of time I had been waiting. Told (around 8:45) my car was in process of coming out. Took another 10-15 minutes. Apologized for oversight and did not charge for oil change. Questioned tire rotation request; told did not need it which I question. My belief is that my auto was not scheduled in until if confronted K. Brigance why it was taking so long. Definitely a decriminatory place run by good ole boys mentally. Won't be using them again. More

Manual is one of the best people I have ever worked with, he truly has my best interest at heart! I have never met a CAR salesman that wasn't trying to pull one over on me! Maybe I just made friends with a he truly has my best interest at heart! I have never met a CAR salesman that wasn't trying to pull one over on me! Maybe I just made friends with all of them but his nature isn't the same! He is by far the best person inside and out! Thank you for taking a very very stressful situation and making it so super relaxed and giving me an AWESOME new car! Aaron... You are really an awesome person.. I am so glad to have made a new friend during my new car purchase Dec 10, 2011. You were so much fun to talk to and to drive cars around! Thanks for helping me pick something out and helping me get something I will be happy with for a long time!!! I love the way the sales people work together here! It isn't a dog eat dog world where they push, shove and make the customer feel like they aren't important it is actually the opposite! They will share to make sure that customers are always taken care of without waiting and feeling like they are not important! Eric!!!! you truly ROCK!!! 0.9% APR for 60 months!!! I am sooooooooo happy! You are my best friend and I will make banana chocolate pudding anytime for you! Thanks for helping me with all my financing... Bill... Thank you for making all the paperwork fun and no stress... and thanks for Guide Point... will be wonderful to track those teens! It was nice to meet you and hope to see you around on my services. I could list so many reasons why this dealership is truly exceptional! Honesty, loyalty, customer friendly, never pushy, they go above and beyond the call of duty. I see why your dealership will always be #1 in Austin. When you say you will do something you do it! When you say Customer Focused; you are! This is by far one of the best dealerships in Central TEXAS!! I don't drive 70+ miles one way for nothing!!! ************************************************************ LAST but not least important at all: SERVICE Brandy..... You are a gem! Thank you for still liking me, answering my calls, text, emails, and calling me back. I know I was a pain and so glad you don't hate me! :o) Hopefully all my visits will be oil changes and service related only! Thanks for the time and energy I took from you through the last 2 months! :( Your customer service and sincerity is the reason I still come to Round Rock! I love knowing you will do whatever you possibly can to resolve an issue and no issue is stupid! You are tooooo good to me! Thank you !!! Thanks is never going to be enough for the kindness you always show! Ray~ you haven't known me like the rest and I appreciate your time and understanding through all of the issues! Thank you for going above and beyond to help me and not treating me like a trouble customer! I promise not to be so bad in the future!! Matt~~~ Well you dealt with the most of it! you didn't talk to me, get 400 emails but you had to drive the car that wouldn't duplicate and want you to know I appreciate your persistence to help me resolve the issue! Thank you for caring about my family and myself! I appreciate all the time you put into helping me. I appreciate you staying late for me to drive in and ride with you! You are awesome and a perfect example of customer friendly... Customer Service... Thomas Washington... Thanks for helping also with the car! I have something being sent to you! I appreciate you taking time out of your busy day to help! Thank you to all the others in service that have put up with me! CUSTOMER SERVICE DOES MAKE A DIFFERENCE!!! ALL OF YOU ARE WONDERFUL! I don't mean to leave anyone out if I did I am sorry... :) MERRY CHRISTMAS!!! HAPPY NEW YEAR! More

I stopped by the dealership with my 4 year old Honda Civic, just to see what the Honda hybrids were like. Samuel Stipe was very helpful - I looked at multiple models of hybrids, but wasn't sure if I wan Civic, just to see what the Honda hybrids were like. Samuel Stipe was very helpful - I looked at multiple models of hybrids, but wasn't sure if I wanted the Honda hybrid until I tried the Prius. Samuel took me to the Toyota dealership and let me try one! The experience convinced me to stick with Honda. He then worked to come up with a fantastic trade-in deal on my old car. I really hadn't planned to buy a car that day, but he made an offer I couldn't refuse! I recommend him highly. More

I want to highly recommend Bill Alsbrook on his devotion and personal service. While I was investigation the hybrid cars, I was called away to a family emergency. Bill called me about 2 weeks later to inq and personal service. While I was investigation the hybrid cars, I was called away to a family emergency. Bill called me about 2 weeks later to inquire about my family. He told me to take care of my family business and call him if I needed anything. I felt cared for and knew I would buying my next car there. Needless to say I purchased a Honda Civic Hybrid 2012 within my price range. And have gone back to Bill with little questions like programing the radio and phone and have received personal quality service. Thank you Round Rock Honda and a Personal Thank You to Bill Alsbrook! More

My wife's car was doing the dying cockroach act, and we were in a bind for another vehicle. We actually started out looking at a few used models, but Lee Hunt wisely suggested that we would be better off l were in a bind for another vehicle. We actually started out looking at a few used models, but Lee Hunt wisely suggested that we would be better off looking at a new model. Lee worked hard to find us the right vehicle at the right price, and then helped us thru the purchase process. We wound up with a beautiful 2012 Civic LX. Everyone at Round Rock Honda treated us with courtesy and respect, and it was an absolutely wonderful experience at a first class dealership. Lee is a wonderful person to work with, and does not use the "push you 'til you buy" approach that I find so offensive. Tom in financing was courteous and and forthcoming, and was a joy to work with. If you are considering a Honda, by all means give Lee Hunt a call. You won't be disappointed. More

This is the second vehicle we have purchased from Roundrock Honda. My wife and I are very pleased with our recent experience at Roundrock Honda. Our sales representative, Matt Alpers, handled our pur Roundrock Honda. My wife and I are very pleased with our recent experience at Roundrock Honda. Our sales representative, Matt Alpers, handled our purchasing of a new vehicle in a highly professional manner. We were not pressured in any manner to buy something we did not want. He worked with us to ensure we got the car that we wanted, and within the purchase price that we wanted. The entire sales and finance team at Roundrock Honda ensured that we drove away in our new vehicle as well satisfied customers. We have no problem with recommending Roundrock Honda to our family and friends. More