Round Rock Honda

Outstanding Customer Service! I was referred to Round Rock Honda to take a look at the new 2019 Honda Pilots. I was amazed at the customer service that Sophia provided. She was ver I was referred to Round Rock Honda to take a look at the new 2019 Honda Pilots. I was amazed at the customer service that Sophia provided. She was very knowledgeable about the Honda lifeline and overall products that Honda offers. We went for a test drive and I loved the Honda Pilot right off the back. I told her the color and features that I wanted and she made it happen within an hour. I was off the lot in about 3 1/2 hours total!! I will definitely be back!! More

Fantastic Experience - Trish Scheffer is the Best! I've bought a new car a time or two in the past, but my experience with Trish Scheffer at Round Rock Honda this week was one of the shining examples o I've bought a new car a time or two in the past, but my experience with Trish Scheffer at Round Rock Honda this week was one of the shining examples of what car buying should be. Trish was more knowledgeable and professional than a great many salespeople I've ever dealt with in the past, and as low pressure and friendly as anyone you'd want to meet. Amy Nguyen was also a joy throughout the paperwork process. Friendly and professional, and made the whole process a breeze. I cannot say enough good things about my experience. If you're in the market for a Honda vehicle in the Austin area, you cannot go wrong stopping by Round Rock Honda and talking to Trish. She'll steer you right! More

Scammers an Snakes in the grass My girl friend an I went in to look at few cars since the one we wanted was sold. After a bit suddenly the car we wanted wasn't sold. Then the finance My girl friend an I went in to look at few cars since the one we wanted was sold. After a bit suddenly the car we wanted wasn't sold. Then the finance manager told my girlfriend that a 4000$ warrenty was added to the contract an was required for financing. That is an illegal scam dealers use. Carl the salesman is a manipulative snake. Everytime I tried to discuss things with my girlfriend he would distract her by waving something in her face. Our first time at a big dealership thinking we would get a better deal then buy here. I'll go to a buy here then a big dealer ever again. The things they said were borderline illegal. More

Great Place It was a full waiting room and it took longer than I was told, but I saw that they were checking back with people and keeping them up-to-date on the s It was a full waiting room and it took longer than I was told, but I saw that they were checking back with people and keeping them up-to-date on the service that was being done. I was very happy with it. More

Excellent, fun experience. From the minute I stepped through the door, I felt comfortable and welcomed. The sales rep asked what he could help me with. I said I’m in the market From the minute I stepped through the door, I felt comfortable and welcomed. The sales rep asked what he could help me with. I said I’m in the market for a new car. We talked abit about what I wanted and off to the lot we went. After abot of looking around he suggested we get into one. He went over all buttons and features briefly. Never pushy or agressive. So pleasant. I toke it on a test drive and fell in love with it. We discussed cost briefly. I told him I would come back tomorrow. I did. Such a great experience. Thank you for that. Hope others have the same experience as I did. More

Prompt & Polite I made an appointment online at the wrong dealership - Jonathan took my car anyway and had it back to me in speedy time. Super polite and understandi I made an appointment online at the wrong dealership - Jonathan took my car anyway and had it back to me in speedy time. Super polite and understanding of my mistake! More

Service dept is unethical When I brought my car into the Service Dept at RR Honda, I was told the charges would be about $90 for having my car's transmission oil changed. But o When I brought my car into the Service Dept at RR Honda, I was told the charges would be about $90 for having my car's transmission oil changed. But on my bill, I was charged 97 cents for "Service History Admin" and $5.58 for "Misc. Fee and Supplies". When I asked what these charges were for, I was told the 97 cents is for Round Rock Honda having to tow away other peoples' cars who have left their cars there and never picked them up. Whaaat?? Why should my repair bill for my car include tow charges for other people? This doesn't seem legal. Now the Misc. Fee and Supplies was for disposal of my transmission fluid, which I am not disputing, but the bill should've clearly stated what this charge was for besides "miscellaneous". RR Honda is going to take the 97 cent charge off my bill, but I still find it very unethical to charge customers something so esoteric as "Service History Admin" which really means "towed-out" charges for other vehicles. More

Worst car, worse customer service The car is literal junk on wheels. It sat for months before i got it. The decline of honda is evident in the Fit. The moment the dealer took my money The car is literal junk on wheels. It sat for months before i got it. The decline of honda is evident in the Fit. The moment the dealer took my money is when xxxxxxbegan. They lied about a specific feature that is paramount. Did not inflate tires. Did not set up sirius correctly. Outdated gps. The saleawoman ignored all my complaints and concerns after I left. She avoided me, did not involced gm like asked. After nearly dying a few times the only solution was for the dealer to try to crash the car to recreate the issue. You can imagine how nobody would ever actually do that. Outside of my legal liability and that insurance wouldnt cover that. That aside the gm went out of his way to avoid all calls at the dealer. Then cried that we can never talk about the issue. This dealer has done everything in its power to avoid and harass me. Worst customer service. Beyond anything I experienced. Told the dealership we are done and i am moving forward with corporate and consulting the family attorney. Discussing all the broken features, horrible execution of engineering and features. Electrical issues already. And massive quality failures on the car would require me to write a book. Stay away from here!!!!! Snake oil sales people! Trish is human garbage, so is Saltry. More

Leased a Honda Fit lemon 2 months ago My best friend and roommate returned a 2 year lease on a Honda Civic that was due to be turned in and leased a 2018 Honda Fit. We are BFF's and roomma My best friend and roommate returned a 2 year lease on a Honda Civic that was due to be turned in and leased a 2018 Honda Fit. We are BFF's and roommates and I drive the car as well and I am on the insurance as a secondary driver. The car is a nightmare. It has almost caused several instances of multiple car pile ups because the anti-collision system will engage for no reason and slam on the brakes in high speed traffic. Turning it off does no good, it just turns itself back on when the car is shut offf and intemitently during the course of driving. In addition, the GPS system is useless. It just goes blank in the middle of navigation to an address even after update from Garmin was uploaded. Seat warmers turn on for no reason and won't shut off. Tire pressure warning comes on when tires are at reccomended pressures. Recalibration does not resolve the issue. Theft alert system becomes disconnected for no reason necessitating a complex reboot etc. The lane guard system has attempted to steer the car off the road into the shoulder and toward a ditch or guardrail. This car is an extreme safety hazzard. Called the Sales manager and told him I don't want this piece of junk and he says we will put it in service at the dealership for several days and give you a loaner. That is all fine and good but my confidence and trust in this lemon has been destroyed. I will not put my life and the lives of others at risk by driving a car I have no confidence or trust in. The sales rep basically said it's too bad but you are stuck with it. It appears I may have to get an attorney involved if this isn't soon resolved to MY satisfaction. In short, they are making me keep a car that is two months old that is a piece of garbage . Ain't gonna happen. I will fight them with every bit of strength I have. DO YOURSELF A BIG FAVOR; DON'T DEAL WITH THESE CROOKS More