Round Rock Honda

Engine leaks after timing belt was changed 1999 Honda Accord at 196,000 miles. My wife was in Texas to scout for a new home. The fan belt was failing, I told her to go to a dealer for a repla 1999 Honda Accord at 196,000 miles. My wife was in Texas to scout for a new home. The fan belt was failing, I told her to go to a dealer for a replacement. She said they had a timing belt special (I was planning on changing the timing belt when the car got home anyway) I said go ahead and do that too. When the car got home the oil was low and there was a puddle under the car. I took it to Ray Laks Honda, in New York. The wrong seal was installed on the cam. Round Rock Honda did pay Ray Laks to replace it and the timing belt which was soaked in oil. The car continued to leak, though not as bad. I took it to my mechanic. He found the cam had a nick in the seal journal. He replaced the seals and timing belt again, but it still leaks as he said it would. The only way to fix it is to replace the cam shaft, and if you didn't know this, VTEC cams are expensive. The leak is getting the timing belt wet with oil and will likely cause it to fail prematurely, and when it does the engine will be destroyed. The car leaks to this day. If you value your Honda, I would go elsewhere to have your car serviced. They might be willing to rectify the situation, but I would never go back there. My apology to Terry Doan, he had nothing to do with it, but this sight forced me to pick a name and Donnie Prado is not listed. More

RR Honda does not inspect its vehicles for CPO. I purchased a certified pre-owned Honda Ridgeline from RR Honda. Despite the inspection and certification process, it was sold to me with a broken br I purchased a certified pre-owned Honda Ridgeline from RR Honda. Despite the inspection and certification process, it was sold to me with a broken brake caliper and badly worn belt. I took it back to have those fixed and asked for a complete inspection, as those are far too obvious to have been accidentally missed. That took multiple days, multiple delayed shuttle rides, and a rental car fiasco that was enough to send me through the roof. I thought I was done. Now I've found that the AC has multiple leaks and the timing belt pulley is failing, both showing indication of having been long-term problems that were missed by RR Honda. I'm out of pocket on the AC repair, but thankfully the pulley was found before the powertrain warranty ran out. I obviously am not having it serviced by RR Honda. RR Honda does not inspect their used vehicles. Do not buy used from them, do not use their service department - go to First Texas Honda. My salesman was excellent, but the overall experience has driven me away. More

They'll Tell You Anything to Make the Sale I was shopping for a used car for my son and found an '08 Honda CRV at Round Rock Honda. Salesman Charlie Alexander told me they had "just traded for I was shopping for a used car for my son and found an '08 Honda CRV at Round Rock Honda. Salesman Charlie Alexander told me they had "just traded for it" from a local customer. I asked him about warranty and he said we could purchase an extended warranty, but if we didn't, they would take care of any problems we had in the first thirty days.He told me about the extensive check-out that each of their used cars received before they would sell them, and told me a couple of stories of repairs they had made for customers within the first few weeks of purchase. We bought the CRV. A few days later my son called and said the AC was making a strange noise, the TPMS light was coming on - even though the tires were fully inflated - and a few other minor issues. I called Charlie and told him we would bring it in to be checked. He immediately started walking back the "we'll take care of it" assurance, but said they'd take a look at it, so my son made a service appointment. Thirty minutes before the appointment, Charlie left me a message and said there was no warranty on the car and we would have to pay for any diagnostics or repairs. When I called him back, he denied he had ever made any statements about taking care of any repairs, even when I quoted him re: his stories about specific cases where they had done repairs for customers within a few weeks of purchase. I also quoted him on the "extensive" check-out that every car received, and how they stood by what they sold. Charlie said he'd check with the manager and get back with me. Later in the day he left a message that the car was high mileage, there was no warranty, and he had never committed to any needed repairs. I called him back, left a message, and never heard from him again. I checked the car's history on and found that the car they had "just taken on trade from a local customer" (first week of May) had actually been in their inventory since March. Bottom line: Charlie Alexander at Round Rock Honda is a liar. RR Honda is a corporate dealership, and they'll tell you anything to make the sale. They will also turn their backs on you when you try to hold them to their commitments. More

Can you say BAIT-AND-SWITCH. I called and the service advisor told me brake inspection was free (it is free EVERYWHERE so no biggee), told me they had a $30 coupon off special going on, told me they coul advisor told me brake inspection was free (it is free EVERYWHERE so no biggee), told me they had a $30 coupon off special going on, told me they could drive me home and pick me up. However, when I got there, this guy Jonathan says a brake inspection is $19.95 or a tire rotation was $25 (most tire dealers will rotate your tires for free too if you buy tires from them) and then the brake inspection would be free. There was still a coupon available apparently but the guy there couldn't give it to me. A guy at the desk says hey there is a $30 coupon. Then it turns around and they can't pick me up to come get the car after it is done either. I just freaken said give me the car back and left. Don't even bother driving there. It is messed up. More

We purchased a new car from Round Rock Honda the past weekend. Jason Agulay is very friendly, helpful and patient through out the buying process. We strongly recommend Jason Agulay at this dealership. weekend. Jason Agulay is very friendly, helpful and patient through out the buying process. We strongly recommend Jason Agulay at this dealership. More

Purchased new 2014 Odyssey from Jason Agulay at Round Rock Honda in September of 2013. Couldn't recommend him more. Knowledgeable, personable, not pushy, fair negotiator. 5 stars. Rock Honda in September of 2013. Couldn't recommend him more. Knowledgeable, personable, not pushy, fair negotiator. 5 stars. More

Car shopping is not my thing to do but this turned out to be a good shopping day with a new car to show for it. be a good shopping day with a new car to show for it. More

My Husband and I have always bought a Honda vehicle. We entered Round Rock Honda and met Jason Agulay. He is an exceptional salesman. He dealt with a family that had gone through this process many, many ti entered Round Rock Honda and met Jason Agulay. He is an exceptional salesman. He dealt with a family that had gone through this process many, many times. As many vehicles we have bought from the same location but different name Classic Honda this was the first time that anyone spent their time showing us everything in the vehicle, all the new things and all this new vehicle had to offer. My husband bought his Civic just 2 years ago and he learned things his vehicle could offer that was not shown to him. Jason has an wonderful attitude, exceptional personality, but most of all great patience. Thanks so much Jason for making my shopping experience a wonderful and knowledgeable one. More

I was purchasing my first car, which meant going to various dealerships, and Jason was by far the most helpful and friendly car dealer. I didn't have anything in mind when going to look at cars, and Ja various dealerships, and Jason was by far the most helpful and friendly car dealer. I didn't have anything in mind when going to look at cars, and Jason was the one who showed me the Honda fit, which I'm now absolutely in love with. He wasn't at all pushy or difficult, and was super incredible in helping me with where I needed to be financially. Jason being such a fantastic dealer played a big part in my purchase, and I would definitely reccomend this dealership and Jason after my experience. More

Jason was extremely helpful throughout the buying process and was very patient with me, despite it being my first vehicle purchase. I would recommend him and Round Rock Honda to anyone looking for a new ve and was very patient with me, despite it being my first vehicle purchase. I would recommend him and Round Rock Honda to anyone looking for a new vehicle. More