Round Rock Honda

Customer Service Great Customer Service Team: Will recommend Round Rock Honda to all of my friends that may need a new or used car in the future. Tyrone E. Davis Great Customer Service Team: Will recommend Round Rock Honda to all of my friends that may need a new or used car in the future. Tyrone E. Davis.... More

excellent customer service I visited Round Rock Honda last week just starting my search for a new vehicle and was greeted by the most friendly/helpful and pleasant receptionist I visited Round Rock Honda last week just starting my search for a new vehicle and was greeted by the most friendly/helpful and pleasant receptionist that I have come across in a long time . Her name was Robbie. I made a point to remember her name because she made such an impression on what customer service skills she had..don't get those very often anymore . She knew exactly who we needed to talk to ... Offered us coffee... And if she could help in any other way... She even remembered our names when we left ... We didn't buy ... But we will be back and I will recommend to all my friends and family ... More

Lease Experience This is our fourth Honda purchase/lease. I thoroughly enjoyed our salesperson, Shelcy Hernandez. She made contact with me for a couple of months le This is our fourth Honda purchase/lease. I thoroughly enjoyed our salesperson, Shelcy Hernandez. She made contact with me for a couple of months letting me know of sales opportunities, answered any and all questions that I had. I wasn't very interested in turning in my 2012 Honda Accord, as I loved it! However, the time had come to turn in our lease. We chose a Honda Pilot this time. The kids are bigger and so are their friends!! Shelcy was great, no pressure, full of knowledge, just wanted to make sure we got what we needed. Honda financing was able to meet our requirements for a payment as well. Would highly recommend Shelcy for a sales person, very positive and informative. More

Terrible Experience! I'd like to start by saying the salesperson who helped me was very helpful and professional and worked with me over the course of a couple of days (ev I'd like to start by saying the salesperson who helped me was very helpful and professional and worked with me over the course of a couple of days (even on his day off) to get me set up to buy a a nice used 2009 Infiniti G37 from their lot. I spent the better part of two days driving to and from round rock away from my family on my day off, researching and getting set up with a loan and getting the salesman to set up the paperwork for me. So he put the car on the sold lot ready for me to pick up with all the paperwork ready to go and so I left work in southwest Austin early to get to round rock to pick up the car and he calls me when I'm on the way to let me know that someone in upper management saw the car in the sold lot and told him that his son wanted to purchase it so he bought it out from under me. I think that the dealership management needs to know this is a poor business practice and wastes customer's time to have everything set and ready to go only to have an employee snatch it out of the "sold lot" where it was waiting for me to finalize the purchase. I wasted not only time with my family but took time off of my busy work day to drive to round rock as I was under the impression that I would be able to buy the car. Please remedy this business practice as I find it inconvenient for your customers as it was surely inconvenient for me and my family. I now have to start the time consuming process of finding a new car for myself and also my wife in the coming months and sadly will not be returning to your business as your customer service was beyond unsatisfactory. Please remedy this business practice as it makes car shopping at your establishment feel somewhat sleezy and all about the money and not about the customer. Thank you. More

Engine leaks after timing belt was changed 1999 Honda Accord at 196,000 miles. My wife was in Texas to scout for a new home. The fan belt was failing, I told her to go to a dealer for a repla 1999 Honda Accord at 196,000 miles. My wife was in Texas to scout for a new home. The fan belt was failing, I told her to go to a dealer for a replacement. She said they had a timing belt special (I was planning on changing the timing belt when the car got home anyway) I said go ahead and do that too. When the car got home the oil was low and there was a puddle under the car. I took it to Ray Laks Honda, in New York. The wrong seal was installed on the cam. Round Rock Honda did pay Ray Laks to replace it and the timing belt which was soaked in oil. The car continued to leak, though not as bad. I took it to my mechanic. He found the cam had a nick in the seal journal. He replaced the seals and timing belt again, but it still leaks as he said it would. The only way to fix it is to replace the cam shaft, and if you didn't know this, VTEC cams are expensive. The leak is getting the timing belt wet with oil and will likely cause it to fail prematurely, and when it does the engine will be destroyed. The car leaks to this day. If you value your Honda, I would go elsewhere to have your car serviced. They might be willing to rectify the situation, but I would never go back there. My apology to Terry Doan, he had nothing to do with it, but this sight forced me to pick a name and Donnie Prado is not listed. More

RR Honda does not inspect its vehicles for CPO. I purchased a certified pre-owned Honda Ridgeline from RR Honda. Despite the inspection and certification process, it was sold to me with a broken br I purchased a certified pre-owned Honda Ridgeline from RR Honda. Despite the inspection and certification process, it was sold to me with a broken brake caliper and badly worn belt. I took it back to have those fixed and asked for a complete inspection, as those are far too obvious to have been accidentally missed. That took multiple days, multiple delayed shuttle rides, and a rental car fiasco that was enough to send me through the roof. I thought I was done. Now I've found that the AC has multiple leaks and the timing belt pulley is failing, both showing indication of having been long-term problems that were missed by RR Honda. I'm out of pocket on the AC repair, but thankfully the pulley was found before the powertrain warranty ran out. I obviously am not having it serviced by RR Honda. RR Honda does not inspect their used vehicles. Do not buy used from them, do not use their service department - go to First Texas Honda. My salesman was excellent, but the overall experience has driven me away. More

They'll Tell You Anything to Make the Sale I was shopping for a used car for my son and found an '08 Honda CRV at Round Rock Honda. Salesman Charlie Alexander told me they had "just traded for I was shopping for a used car for my son and found an '08 Honda CRV at Round Rock Honda. Salesman Charlie Alexander told me they had "just traded for it" from a local customer. I asked him about warranty and he said we could purchase an extended warranty, but if we didn't, they would take care of any problems we had in the first thirty days.He told me about the extensive check-out that each of their used cars received before they would sell them, and told me a couple of stories of repairs they had made for customers within the first few weeks of purchase. We bought the CRV. A few days later my son called and said the AC was making a strange noise, the TPMS light was coming on - even though the tires were fully inflated - and a few other minor issues. I called Charlie and told him we would bring it in to be checked. He immediately started walking back the "we'll take care of it" assurance, but said they'd take a look at it, so my son made a service appointment. Thirty minutes before the appointment, Charlie left me a message and said there was no warranty on the car and we would have to pay for any diagnostics or repairs. When I called him back, he denied he had ever made any statements about taking care of any repairs, even when I quoted him re: his stories about specific cases where they had done repairs for customers within a few weeks of purchase. I also quoted him on the "extensive" check-out that every car received, and how they stood by what they sold. Charlie said he'd check with the manager and get back with me. Later in the day he left a message that the car was high mileage, there was no warranty, and he had never committed to any needed repairs. I called him back, left a message, and never heard from him again. I checked the car's history on and found that the car they had "just taken on trade from a local customer" (first week of May) had actually been in their inventory since March. Bottom line: Charlie Alexander at Round Rock Honda is a liar. RR Honda is a corporate dealership, and they'll tell you anything to make the sale. They will also turn their backs on you when you try to hold them to their commitments. More

Can you say BAIT-AND-SWITCH. I called and the service advisor told me brake inspection was free (it is free EVERYWHERE so no biggee), told me they had a $30 coupon off special going on, told me they coul advisor told me brake inspection was free (it is free EVERYWHERE so no biggee), told me they had a $30 coupon off special going on, told me they could drive me home and pick me up. However, when I got there, this guy Jonathan says a brake inspection is $19.95 or a tire rotation was $25 (most tire dealers will rotate your tires for free too if you buy tires from them) and then the brake inspection would be free. There was still a coupon available apparently but the guy there couldn't give it to me. A guy at the desk says hey there is a $30 coupon. Then it turns around and they can't pick me up to come get the car after it is done either. I just freaken said give me the car back and left. Don't even bother driving there. It is messed up. More

We purchased a new car from Round Rock Honda the past weekend. Jason Agulay is very friendly, helpful and patient through out the buying process. We strongly recommend Jason Agulay at this dealership. weekend. Jason Agulay is very friendly, helpful and patient through out the buying process. We strongly recommend Jason Agulay at this dealership. More

Purchased new 2014 Odyssey from Jason Agulay at Round Rock Honda in September of 2013. Couldn't recommend him more. Knowledgeable, personable, not pushy, fair negotiator. 5 stars. Rock Honda in September of 2013. Couldn't recommend him more. Knowledgeable, personable, not pushy, fair negotiator. 5 stars. More