Round Rock Honda

Best car buying experience ever!! Everyone I worked with was professional, accommodating, very nice and personable. I got a great car at a great price. I'll buy my next Honda here :) Everyone I worked with was professional, accommodating, very nice and personable. I got a great car at a great price. I'll buy my next Honda here :) More

Lied to twice about warranty coverage I purchase two vehicles from this dealership and was lied to both times on what my warranties covered. With my first vehicle I was told oil change I purchase two vehicles from this dealership and was lied to both times on what my warranties covered. With my first vehicle I was told oil change and wheel rotation was covered. I paid extra for this extended coverage only to find out later that only oil changed were covered. I spoke to a sales manager about this issue only to basically be told that I was in the wrong for thinking that even though that's what I was verbally told. I then purchased another vehicle with extended warranty that supposedly covered any issues at all that I would have with my previously owned honda certified vehicle. Then to find out that it didn't cover any wearable items (brake pads or rotors). Once again was told by a sales manager that it was my fault for misunderstanding. The last vehicle that I purchased had some steering wheel shake when I drove it off the lot and I definitely should have turned right back around to have the issue resolved. I made the mistake of waiting too long to report the issue which ended up being a warped rotor. I ended up speaking to a sales rep about the issue who ended up being completely rude and unhelpful and was once again told it was my fault and probably my doing for the warped rotor. On this front I probably shouldn't have waited so long to report the issue. But my understanding was that the warranty would cover this and that it wouldn't be a big deal. Bottom line, don't trust anything anyone at this dealership tells you and make sure to read all the fine print. Part of this was my fault for putting any trust in the sales team. And lastly don't expect any real customer service. If you happen to shop for a car at this dealership definitely be on the defense. The attitude here is that it's you against them. I will not shop here in the future and cannot recommend them. More

Dealer Snatched Defeat from the Jaws of Victory I negotiated a very good price on a new Honda Ridgeline and my trade in. It took the usual amout of haggling. I said "no" to their price(s) 3 times a I negotiated a very good price on a new Honda Ridgeline and my trade in. It took the usual amout of haggling. I said "no" to their price(s) 3 times and they decided to take my "out the doorprice" offer as I was preparing to leave, etc. Sales and other staff were fine. The truck that I wanted was already on allocation and being built. It was to arrive in about a month. I had a written sales agreement signed by the dealer and signed by me. My salesperson was "on it" and gave me calls every week. A few days before the vehicle was "due" to the dealer, I drove by one evening and saw that it had arrived and was on their storage lot. I called the salesperson the next day.... he didn't return my call (Thanksgiving Week). I went to the dealership that afternoon. They indicated that my salesman was on vacation all week and paired me up with another one. He too was very nice and helpful. We drove the truck and I confirmed that wanted it. I explained the deal and that I was ready to write a check for the agreed price. He wrote up the paperwork. All was good to that point! After about 30 minutes, while everthing was being processed (and I had cleaned out my old car) the salesman came back to me. He indicated that they had reevaluated my trade in. Because 4 weeks had passed and the car had been driven, It's value had dropped another $500. THEY WANTED MORE MONEY ON A DEAL THAT THEY HAD AGREED TO IN WRITING. They knew and agreed that my car would be a month older when I signed the original agreement! I very clearly said NO. He went back and they agreed to their original contract. Folks, I was reluctant to go to this dealer in the first place, based on the sales reputation of their Toyota dealership next door. I was plesantly surprised with the entire experince before and after the incident. The sales folks and everyone I met worked hard to build my trust and earn my business. However, the sales manager destroyed that trust completely by pulling the "your trade in isn't worth it stunt" at the last minute, She moved a solid "5" rating to a barely a "3" rating. Round Rock Honda.... are you listening??? More

Bad service Do not go for service. Half done. Failed twice InvoiceNo HOCS533909. This dealership has careless service and no respect for customer time. Do not go Do not go for service. Half done. Failed twice InvoiceNo HOCS533909. This dealership has careless service and no respect for customer time. Do not go. More

used lemom Sold me a used lemon, would not help me...even within the first 24 hours! Did a small test drive, dumb enough not to take it on Highway, car shakes at Sold me a used lemon, would not help me...even within the first 24 hours! Did a small test drive, dumb enough not to take it on Highway, car shakes at 50mph... mirror buttons don't work, sticky stuff on cop holder... sold by a Meghan O. She lied to me about a lemon law, haha The Manger didn't care, ignored me, walked past me a dozen times while standing there before another seller came by.... Do not buy used cars from them, they don't check them well, test drive it fully, press every button twice... More

Amazing experience Walked in right before closing and Ron Baldwin was extremely helpful and nice. I felt so welcomed and taken care of. All my questions were answered. H Walked in right before closing and Ron Baldwin was extremely helpful and nice. I felt so welcomed and taken care of. All my questions were answered. He exceeded all my expectations. Definitely recommend going here and seeing Ron! More

There is a reason the last time we bought from them was 1983 Sales staff changed their mind on price and lost our business over $300 on a $25,000 car. Wow. Enough said. We have bought multiple Hondas at other Sales staff changed their mind on price and lost our business over $300 on a $25,000 car. Wow. Enough said. We have bought multiple Hondas at other central Texas dealers and we are disappointed this leopard hasn't changed it spots. More

Good place to do business Laura Reutter works hard to help you find the car you want. She is not pushy and all about finding what you need. Their website saves a lot of time na Laura Reutter works hard to help you find the car you want. She is not pushy and all about finding what you need. Their website saves a lot of time narrowing down what cars you want to see More

STAY AWAY FROM THIS PLACE!!! I am writing this review in the hopes that I can save another family from enduring the heartache that my family has endured after purchasing a car fro I am writing this review in the hopes that I can save another family from enduring the heartache that my family has endured after purchasing a car from this dealership. On March 23rd 2015 we purchased a Hyundai accent with about 35,000 miles: we needed this car for some sense of security. With a child that had to be transported to Dell Children’s on a regular basis for cardiology visits. Our old car unexpected broke down. We needed a reliable car with a/c because the summer was fast approaching. We explained to our Sales lady what we were looking for: reliable, low mileage more importantly no accidents, one owner; thus our purchase. Within a few days we had to take the car back because of a dented front rim: after much accusation from the sales lady and the finance guy they found our wheel and tire warrantee: issue was fixed. July 22nd 2015, four months later my car starts to over-heat, the A/c stops working also. We quickly took our only car to a well know repair shop. The repair guy took one look at the car and ask with horror in is eye “where did you buy this car?” We explained and this is when the rug the pulled from under us. My car had previously been in a front end collision: the radiator of that car was hang by a thread, burning a hole into the reservoir tank, the car had previously had its front lights changed and other work done, also. This could not be right! We told the older sales lady what we were looking for, we had our girls with us, and how could she lie to us. SHE DID! $800 repair bill, issue still not fixed turns out there is more wrong. I could not take it anymore. Drove the car back to the dealership. Well, we were reminded that the car was purchased as is and that it was our fault that we relied on what we were told and the car fax report. The sales manager then told me that he had cars on his lot that had clean car fax reports however, he knew they had been in accidents and by law he was not required to tell his customers. Even writing this makes me sick to my stomach. SAVE YOURSELF THE HEARTACHE THAT I AM CURRENTLY ENDURING AND LOOK SOMEWHERE ELSE. I might as well had gone to a mom and pop dealership paid a lot less and used the extra money to fix the expected issues that come with a non-reputable dealership purchase. This is Bad business!! More

Will lie to you If I could give 0 stars, I would. Salesmen here are SHADY. I visited to test drive a Certified Honda Civic Hybrid with 74400 miles on it. The car If I could give 0 stars, I would. Salesmen here are SHADY. I visited to test drive a Certified Honda Civic Hybrid with 74400 miles on it. The car was advertised on their site, on the car, on the 182 pt check off list he showed me, as well as by 2 different salesmen as certified preowned. Started negotiating with the salesman(Buddy) on price for vehicle + TTL. As soon as we started talking financing, I said they would have to be able to give me a better rate than 2.25% I already had approval for through a credit union. This salesman took the offer on the table back for approval and came back within a couple hundred dollars. I was ready to buy the car. Then he informs me that the car is in fact not certified preowned. He insists human error happens and that cars can only have up to 60k mileage to be cert preowned. There are 2 cars on their website, advertised as cert preowned, with over 60k mileage. They knew I drove 3 hrs to their dealership and screwed me over. I guess not getting all the extra add ons and financing elsewhere was enough for them to lie and not sell me a car. Management didn't even come out to meet me and try to explain the "mix up". The Civic is still listed on their site over 24 hrs later as cert preowned. HORRIBLE HORRIBLE HORRIBLE DEALERSHIP --------------------------------------------------- UPDATE: 8/11/15 After posting this review(8/6/15), I missed a call but got a voicemail from the CPO manager. He apologized for the mix up and my wasted time. He also stated that the car was in fact CPO. In addition, to make things right, he offered me the car for about $600-700 less than what I would have purchased it for. I told him I was leaving the country 8/6 to 8/14 but to email me in regard to the recent transmission service the car had done. He said he would in a couple days(Saturday) when he was at work again. He didn't. Now, after doing my own leg work to find his email address and reach out to him, he informs me the car is sold. This dealership and the employees I've dealt with there have NO idea how to do good business. More