Round Rock Honda

Good place to do business Laura Reutter works hard to help you find the car you want. She is not pushy and all about finding what you need. Their website saves a lot of time na Laura Reutter works hard to help you find the car you want. She is not pushy and all about finding what you need. Their website saves a lot of time narrowing down what cars you want to see More

STAY AWAY FROM THIS PLACE!!! I am writing this review in the hopes that I can save another family from enduring the heartache that my family has endured after purchasing a car fro I am writing this review in the hopes that I can save another family from enduring the heartache that my family has endured after purchasing a car from this dealership. On March 23rd 2015 we purchased a Hyundai accent with about 35,000 miles: we needed this car for some sense of security. With a child that had to be transported to Dell Children’s on a regular basis for cardiology visits. Our old car unexpected broke down. We needed a reliable car with a/c because the summer was fast approaching. We explained to our Sales lady what we were looking for: reliable, low mileage more importantly no accidents, one owner; thus our purchase. Within a few days we had to take the car back because of a dented front rim: after much accusation from the sales lady and the finance guy they found our wheel and tire warrantee: issue was fixed. July 22nd 2015, four months later my car starts to over-heat, the A/c stops working also. We quickly took our only car to a well know repair shop. The repair guy took one look at the car and ask with horror in is eye “where did you buy this car?” We explained and this is when the rug the pulled from under us. My car had previously been in a front end collision: the radiator of that car was hang by a thread, burning a hole into the reservoir tank, the car had previously had its front lights changed and other work done, also. This could not be right! We told the older sales lady what we were looking for, we had our girls with us, and how could she lie to us. SHE DID! $800 repair bill, issue still not fixed turns out there is more wrong. I could not take it anymore. Drove the car back to the dealership. Well, we were reminded that the car was purchased as is and that it was our fault that we relied on what we were told and the car fax report. The sales manager then told me that he had cars on his lot that had clean car fax reports however, he knew they had been in accidents and by law he was not required to tell his customers. Even writing this makes me sick to my stomach. SAVE YOURSELF THE HEARTACHE THAT I AM CURRENTLY ENDURING AND LOOK SOMEWHERE ELSE. I might as well had gone to a mom and pop dealership paid a lot less and used the extra money to fix the expected issues that come with a non-reputable dealership purchase. This is Bad business!! More

Will lie to you If I could give 0 stars, I would. Salesmen here are SHADY. I visited to test drive a Certified Honda Civic Hybrid with 74400 miles on it. The car If I could give 0 stars, I would. Salesmen here are SHADY. I visited to test drive a Certified Honda Civic Hybrid with 74400 miles on it. The car was advertised on their site, on the car, on the 182 pt check off list he showed me, as well as by 2 different salesmen as certified preowned. Started negotiating with the salesman(Buddy) on price for vehicle + TTL. As soon as we started talking financing, I said they would have to be able to give me a better rate than 2.25% I already had approval for through a credit union. This salesman took the offer on the table back for approval and came back within a couple hundred dollars. I was ready to buy the car. Then he informs me that the car is in fact not certified preowned. He insists human error happens and that cars can only have up to 60k mileage to be cert preowned. There are 2 cars on their website, advertised as cert preowned, with over 60k mileage. They knew I drove 3 hrs to their dealership and screwed me over. I guess not getting all the extra add ons and financing elsewhere was enough for them to lie and not sell me a car. Management didn't even come out to meet me and try to explain the "mix up". The Civic is still listed on their site over 24 hrs later as cert preowned. HORRIBLE HORRIBLE HORRIBLE DEALERSHIP --------------------------------------------------- UPDATE: 8/11/15 After posting this review(8/6/15), I missed a call but got a voicemail from the CPO manager. He apologized for the mix up and my wasted time. He also stated that the car was in fact CPO. In addition, to make things right, he offered me the car for about $600-700 less than what I would have purchased it for. I told him I was leaving the country 8/6 to 8/14 but to email me in regard to the recent transmission service the car had done. He said he would in a couple days(Saturday) when he was at work again. He didn't. Now, after doing my own leg work to find his email address and reach out to him, he informs me the car is sold. This dealership and the employees I've dealt with there have NO idea how to do good business. More

Best Customer service My daughter bought her Honda CRV in 2008. Told me that the experience was awesome and when ever she went back for Service it was like she was with fr My daughter bought her Honda CRV in 2008. Told me that the experience was awesome and when ever she went back for Service it was like she was with friends who cared. She sold car to my younger daughter a few years ago. We do not live in Austin, we are over 3.5 hours away in Houston. I had a problem with the car called on Friday late, recieved a call back from Kathy Brigance Service Manager today Monday. Her concern for me was like that of of a family member. She will be the reason my next Honda is from Round Rock. Its not the price or the sales, its the Service. Kathy thank you your the best More

Customer Service Great Customer Service Team: Will recommend Round Rock Honda to all of my friends that may need a new or used car in the future. Tyrone E. Davis Great Customer Service Team: Will recommend Round Rock Honda to all of my friends that may need a new or used car in the future. Tyrone E. Davis.... More

excellent customer service I visited Round Rock Honda last week just starting my search for a new vehicle and was greeted by the most friendly/helpful and pleasant receptionist I visited Round Rock Honda last week just starting my search for a new vehicle and was greeted by the most friendly/helpful and pleasant receptionist that I have come across in a long time . Her name was Robbie. I made a point to remember her name because she made such an impression on what customer service skills she had..don't get those very often anymore . She knew exactly who we needed to talk to ... Offered us coffee... And if she could help in any other way... She even remembered our names when we left ... We didn't buy ... But we will be back and I will recommend to all my friends and family ... More

Lease Experience This is our fourth Honda purchase/lease. I thoroughly enjoyed our salesperson, Shelcy Hernandez. She made contact with me for a couple of months le This is our fourth Honda purchase/lease. I thoroughly enjoyed our salesperson, Shelcy Hernandez. She made contact with me for a couple of months letting me know of sales opportunities, answered any and all questions that I had. I wasn't very interested in turning in my 2012 Honda Accord, as I loved it! However, the time had come to turn in our lease. We chose a Honda Pilot this time. The kids are bigger and so are their friends!! Shelcy was great, no pressure, full of knowledge, just wanted to make sure we got what we needed. Honda financing was able to meet our requirements for a payment as well. Would highly recommend Shelcy for a sales person, very positive and informative. More

Terrible Experience! I'd like to start by saying the salesperson who helped me was very helpful and professional and worked with me over the course of a couple of days (ev I'd like to start by saying the salesperson who helped me was very helpful and professional and worked with me over the course of a couple of days (even on his day off) to get me set up to buy a a nice used 2009 Infiniti G37 from their lot. I spent the better part of two days driving to and from round rock away from my family on my day off, researching and getting set up with a loan and getting the salesman to set up the paperwork for me. So he put the car on the sold lot ready for me to pick up with all the paperwork ready to go and so I left work in southwest Austin early to get to round rock to pick up the car and he calls me when I'm on the way to let me know that someone in upper management saw the car in the sold lot and told him that his son wanted to purchase it so he bought it out from under me. I think that the dealership management needs to know this is a poor business practice and wastes customer's time to have everything set and ready to go only to have an employee snatch it out of the "sold lot" where it was waiting for me to finalize the purchase. I wasted not only time with my family but took time off of my busy work day to drive to round rock as I was under the impression that I would be able to buy the car. Please remedy this business practice as I find it inconvenient for your customers as it was surely inconvenient for me and my family. I now have to start the time consuming process of finding a new car for myself and also my wife in the coming months and sadly will not be returning to your business as your customer service was beyond unsatisfactory. Please remedy this business practice as it makes car shopping at your establishment feel somewhat sleezy and all about the money and not about the customer. Thank you. More

Engine leaks after timing belt was changed 1999 Honda Accord at 196,000 miles. My wife was in Texas to scout for a new home. The fan belt was failing, I told her to go to a dealer for a repla 1999 Honda Accord at 196,000 miles. My wife was in Texas to scout for a new home. The fan belt was failing, I told her to go to a dealer for a replacement. She said they had a timing belt special (I was planning on changing the timing belt when the car got home anyway) I said go ahead and do that too. When the car got home the oil was low and there was a puddle under the car. I took it to Ray Laks Honda, in New York. The wrong seal was installed on the cam. Round Rock Honda did pay Ray Laks to replace it and the timing belt which was soaked in oil. The car continued to leak, though not as bad. I took it to my mechanic. He found the cam had a nick in the seal journal. He replaced the seals and timing belt again, but it still leaks as he said it would. The only way to fix it is to replace the cam shaft, and if you didn't know this, VTEC cams are expensive. The leak is getting the timing belt wet with oil and will likely cause it to fail prematurely, and when it does the engine will be destroyed. The car leaks to this day. If you value your Honda, I would go elsewhere to have your car serviced. They might be willing to rectify the situation, but I would never go back there. My apology to Terry Doan, he had nothing to do with it, but this sight forced me to pick a name and Donnie Prado is not listed. More

RR Honda does not inspect its vehicles for CPO. I purchased a certified pre-owned Honda Ridgeline from RR Honda. Despite the inspection and certification process, it was sold to me with a broken br I purchased a certified pre-owned Honda Ridgeline from RR Honda. Despite the inspection and certification process, it was sold to me with a broken brake caliper and badly worn belt. I took it back to have those fixed and asked for a complete inspection, as those are far too obvious to have been accidentally missed. That took multiple days, multiple delayed shuttle rides, and a rental car fiasco that was enough to send me through the roof. I thought I was done. Now I've found that the AC has multiple leaks and the timing belt pulley is failing, both showing indication of having been long-term problems that were missed by RR Honda. I'm out of pocket on the AC repair, but thankfully the pulley was found before the powertrain warranty ran out. I obviously am not having it serviced by RR Honda. RR Honda does not inspect their used vehicles. Do not buy used from them, do not use their service department - go to First Texas Honda. My salesman was excellent, but the overall experience has driven me away. More