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Round Rock Honda
Round Rock, TX
788 Reviews
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June 25, 2018
Service dept is unethical When I brought my car into the Service Dept at RR Honda, I was told the charges would be about $90 for having my car's transmission oil changed. But o When I brought my car into the Service Dept at RR Honda, I was told the charges would be about $90 for having my car's transmission oil changed. But on my bill, I was charged 97 cents for "Service History Admin" and $5.58 for "Misc. Fee and Supplies". When I asked what these charges were for, I was told the 97 cents is for Round Rock Honda having to tow away other peoples' cars who have left their cars there and never picked them up. Whaaat?? Why should my repair bill for my car include tow charges for other people? This doesn't seem legal. Now the Misc. Fee and Supplies was for disposal of my transmission fluid, which I am not disputing, but the bill should've clearly stated what this charge was for besides "miscellaneous". RR Honda is going to take the 97 cent charge off my bill, but I still find it very unethical to charge customers something so esoteric as "Service History Admin" which really means "towed-out" charges for other vehicles. More
by rip0824
Employees Worked With
Aliyah Hucks
June 20, 2018
Worst car, worse customer service The car is literal junk on wheels. It sat for months before i got it. The decline of honda is evident in the Fit. The moment the dealer took my money The car is literal junk on wheels. It sat for months before i got it. The decline of honda is evident in the Fit. The moment the dealer took my money is when xxxxxxbegan. They lied about a specific feature that is paramount. Did not inflate tires. Did not set up sirius correctly. Outdated gps. The saleawoman ignored all my complaints and concerns after I left. She avoided me, did not involced gm like asked. After nearly dying a few times the only solution was for the dealer to try to crash the car to recreate the issue. You can imagine how nobody would ever actually do that. Outside of my legal liability and that insurance wouldnt cover that. That aside the gm went out of his way to avoid all calls at the dealer. Then cried that we can never talk about the issue. This dealer has done everything in its power to avoid and harass me. Worst customer service. Beyond anything I experienced. Told the dealership we are done and i am moving forward with corporate and consulting the family attorney. Discussing all the broken features, horrible execution of engineering and features. Electrical issues already. And massive quality failures on the car would require me to write a book. Stay away from here!!!!! Snake oil sales people! Trish is human garbage, so is Saltry. More
by Dissatisfied
Employees Worked With
Saltry, trish
June 17, 2018
Leased a Honda Fit lemon 2 months ago My best friend and roommate returned a 2 year lease on a Honda Civic that was due to be turned in and leased a 2018 Honda Fit. We are BFF's and roomma My best friend and roommate returned a 2 year lease on a Honda Civic that was due to be turned in and leased a 2018 Honda Fit. We are BFF's and roommates and I drive the car as well and I am on the insurance as a secondary driver. The car is a nightmare. It has almost caused several instances of multiple car pile ups because the anti-collision system will engage for no reason and slam on the brakes in high speed traffic. Turning it off does no good, it just turns itself back on when the car is shut offf and intemitently during the course of driving. In addition, the GPS system is useless. It just goes blank in the middle of navigation to an address even after update from Garmin was uploaded. Seat warmers turn on for no reason and won't shut off. Tire pressure warning comes on when tires are at reccomended pressures. Recalibration does not resolve the issue. Theft alert system becomes disconnected for no reason necessitating a complex reboot etc. The lane guard system has attempted to steer the car off the road into the shoulder and toward a ditch or guardrail. This car is an extreme safety hazzard. Called the Sales manager and told him I don't want this piece of junk and he says we will put it in service at the dealership for several days and give you a loaner. That is all fine and good but my confidence and trust in this lemon has been destroyed. I will not put my life and the lives of others at risk by driving a car I have no confidence or trust in. The sales rep basically said it's too bad but you are stuck with it. It appears I may have to get an attorney involved if this isn't soon resolved to MY satisfaction. In short, they are making me keep a car that is two months old that is a piece of garbage . Ain't gonna happen. I will fight them with every bit of strength I have. DO YOURSELF A BIG FAVOR; DON'T DEAL WITH THESE CROOKS More
by Avibenshaul
Employees Worked With
Curtis Salter, David Shoemaker roundrockhonda.com, Sean Weaver
May 15, 2018
Like the Car, Don't like how I was treated after the Sale. I don’t normally do something like this, but I just had to speak up. I recently just bought a 2018 Accord. The experience was Great; I was treated wit I don’t normally do something like this, but I just had to speak up. I recently just bought a 2018 Accord. The experience was Great; I was treated with respect and received a good deal. There was only 1 minor issue; they could only find 1 set of keys. The whole deal was very pleasant and I'm happy with the care, other than the issue with the keys. No big deal, they said they would find by the next day or so. I gave it over a week with no word. I went to the dealership to see if they found the other set of keys. Well, no luck. I was sent off to a Michelle M. who I was told would take care of this. She promptly informed me that I would have to leave my car with them and that it takes a couple of hours. Really??? I’m bit puzzled by that response and asked if we could confirm. I find it hard to understand that something like this should force me to have to leave my car with them. With that be said, Michelle called the service department to confirm that it will take 90 Minutes. WOW. Needing the second set of keys, I guess I’m stuck with having to make an appt. Once that was completed with the service depart. Note: all this being transacted over Michelle’s phone to the service department. Michelle couldn’t ran off any faster Speedy Gonzales. Not even a thanks for stopping bye or sorry that we couldn’t find other set of keys, nothing. I kind of felt like she had other more important matters to attend to, and I was just not that important. Well, round 2. The day of the appt. I went to the Appt. that was setup by Michelle M, and wasted another 45 minutes of my time, just to have the service guy come to me and tell me that the key fab that is needed is not in Stock. He’ll call me when they have stock. Who knows when or if they’ll call? Someone should’ve checked that they had stock before making the appt. and wasting my time. I’m quickly becoming dissatisfied. I don’t blame Honda, just these few people that makes me wonder More
by iy864
Employees Worked With
Michelle M.
May 03, 2018
Very incompetent people The service center seem to be full of incompetent guys. They seem make recommendations for replacing parts without actually even checking if the repla The service center seem to be full of incompetent guys. They seem make recommendations for replacing parts without actually even checking if the replacements are needed. I hope this service center is put under a new an competent management. More
by Oz1973
Employees Worked With
Don
March 25, 2018
Excellent dealership I was involved with returning a leased vehicle and picking up a new one. We traveled over 350 miles to accomplish this, during which a truck kicked up I was involved with returning a leased vehicle and picking up a new one. We traveled over 350 miles to accomplish this, during which a truck kicked up 2 large rocks, destroying the windshield. Our sales rep, Trish not only had everything ready for us on the car we picked out online, but helped us get the windshield replaced by safe lite right there on the lot. Cost was half of what it would be with Honda. I hope the dealership recognizes the stellar professionalism exhibited by Trish. I hope she is still there when this lease is up in 3 years. I would gladly travel the 350 miles to purchase another car from her. Great job Trish. Thank you More
by Avibenshaul
Employees Worked With
Trish, Andrew Palmer roundrockhonda.com
August 02, 2017
Kindest and best dealer In Round rock, Nav This was the first time I bought a Honda Car and I am not a good Enlish speaker. However, the dealer, Nav, had me perfectly comfortable with his spea This was the first time I bought a Honda Car and I am not a good Enlish speaker. However, the dealer, Nav, had me perfectly comfortable with his speaking of Kindness as well as great dealing price as I hope. I did not believe this kind of dealer can be existed. It was so satisfied and the happiest moment having a car with Nav. Thanks Round Rock. More
by powerjooho
Employees Worked With
Nazrul Islam
May 18, 2017
PreOwned Accord Loved my overall experience. Stephen went above and beyond to get an extra key to me that I just couldn't seem to ever pick up on a Saturday. He maile Loved my overall experience. Stephen went above and beyond to get an extra key to me that I just couldn't seem to ever pick up on a Saturday. He mailed it to my residence after following up with me on several occasions. I highly recommend you asking for Stephen at RR Honda! More
by Allihinojosa
Employees Worked With
Sean Weaver
March 02, 2017
Worst car buying experience Dealer sat on trade in paperwork and staff don't seem to know what they are doing and lack responsibility passing you from one to another, so ridiculo Dealer sat on trade in paperwork and staff don't seem to know what they are doing and lack responsibility passing you from one to another, so ridiculous the amount it took them to forward paperwork on trade in, all staff from top to bottom ignorant of basic customer service principles, would never recommend this dealership to anyone, pathetic blokes 👎👎👎👎 More
by carguychevy
Employees Worked With
Chad
March 01, 2017
Very very bad I'm in January buy the infinit Fx50,right now no give me the inspection,I can't get the CA number,very very slow .The sales phone number is 512 90469 I'm in January buy the infinit Fx50,right now no give me the inspection,I can't get the CA number,very very slow .The sales phone number is 512 9046926.In future I will never there to buy a car More
by Jackson
Employees Worked With
I don't know her name I just have number
