Round Rock Honda
Round Rock, TX
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My purchase at round rock honda was so painless and easy. They had me test driven and signed in less than 2 hours. I also live my new 2024 honda accord They had me test driven and signed in less than 2 hours. I also live my new 2024 honda accord More
I would give a 0 if I could. We've bought 9 Hondas here over the last 30 years. I went in without my husband this time (it was my car being replaced). I knew what I wanted, a We've bought 9 Hondas here over the last 30 years. I went in without my husband this time (it was my car being replaced). I knew what I wanted, and I knew it was on the lot. Wasted 2+ hours there. Problems experienced: - "invisible" for nearly all of the sales reps, who were standing around talking to each other, and would actually ask the couple of mid-30s men if they needed help - sales rep I got spent a LOT of time, not answering questions and showing me the car - we did get a little test drive in, but was told at the end "have your husband call me if he's interested in the car" Are you kidding me? (He wasn't - I double checked, as I couldn't believe what he had said) - spent the time to get my Honda estimate for a trade in. I knew the range it should have fallen into, and it came in significantly below. Just got a carmax estimate yesterday - $4000 over what RR Honda was offering (55% less) - left 2 messages with the Sales Manager to call me back to be able to give this feedback, only to not ever get a return call - the Sales rep actually called yesterday, my husband DIRECTLY - to see if he was interested in the car. He of course said we were no longer interested. We've been a loyal customer for 30 years. But not anymore. And at this point, the relationship is beyond repair. No need to reach out. So very maddening. Some serious training needs to be given to ensure there's no bias across age or gender. More
My car buying experience was great, from test driving to financing! Trish Scheffer was very knowledgeable in answering all my questions as well as providing additional information I didn't know I needed. financing! Trish Scheffer was very knowledgeable in answering all my questions as well as providing additional information I didn't know I needed. She allowed me to take my time until I was comfortable with my decision. More
Both Carl Weston and Chris Hodges from RR Honda were awesome... Excellent customer service, courteous, no xx pricing and a great smile on top of.. Highly recommend. awesome... Excellent customer service, courteous, no xx pricing and a great smile on top of.. Highly recommend. More
She is so kind and honest, I am proud to work with her in securing the Honda CRV and she also showed me how to navigate the car systems. I really laud her effort. securing the Honda CRV and she also showed me how to navigate the car systems. I really laud her effort. More
Was there for over an hour. Not a single person spoke to me. I was sitting in a Honda accord to feel the seat. Someone FINALLY came up to me… to say “get out! This is someone el Not a single person spoke to me. I was sitting in a Honda accord to feel the seat. Someone FINALLY came up to me… to say “get out! This is someone else’s car!” I can’t wait for the car market to crash for these arrogant dealers to get what they deserve. More