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Roswell INFINITI of North Atlanta

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.6
2,627 Reviews
For an unmatched luxury experience with one of the nation's original INFINITI dealerships, visit Roswell INFINITI today. Serving Atlanta, Alpharetta, Marietta, Cumming, Gwinnett, Sandy Springs, and surrounding areas. We now have Shop from Home options and Buy from Home options available. We have a large selection of new INFINITI cars, luxury SUV's and pre-owned vehicles so you can find exactly what you've been searching for. Our team is customer focused, experienced and eager to help with any and all INFINITI sales, service and parts needs. We offer all the popular INFINITI models like the INFINITI Q50, QX55, QX50, QX60, QX80 and more. By consistently providing world class service, we strive to make every customer a customer for life. Give us a call at (770) 625-8500 to set up your visit with us today. We are located a short drive from anywhere in metro Atlanta at 11405 Alpharetta Hwy Roswell GA, 30076. Shop from Home on our website!
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11405 Alpharetta Hwy

Roswell, GA

30076

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Showing 2,627 reviews

November 17, 2023

What an awesome experience from start to finish. I purchased an Infiniti from out of state. I communicated with Kristen througout the process, and when I arrived I dealt with Wendell. They immediate More

by nchinchin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristen Chernik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ryerson
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Nov 21, 2023 -

Roswell INFINITI of North Atlanta responded

Thank you so much for your review, we very much appreciate you and your patronage! We're so glad that you were able to connect with Kristen and Wendell, and that they provided you with such a great experience. Congratulations on your new vehicle, and please let us know if you need anything in the future, we're always here to help!

November 07, 2023

Jennifer and the team at Roswell Infiniti were great to work with and made the process easy! Very professional and delivered on their word. More

by Brcanes
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derrick Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ryerson
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Nov 10, 2023 -

Roswell INFINITI of North Atlanta responded

Thank you so much for your review, we very much appreciate you and your patronage! Please let us know if you need anything in the future, we're always here to help!

October 30, 2023

This dealership is a scam. I would not recommend them to anyone . Don’t let the service advisor man by the name of FREDY F. RENTERIC or Asst. Service Manager SCOTT OWENS help y More

by banksshanaRBM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Owens and FREDY FLORES RENTERIC
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Nov 02, 2023 -

Roswell INFINITI of North Atlanta responded

Thank your for your multiple reviews. Like we said before, whoever had replaced your brake pads prior to you arriving for service had never machined your rotors, hence the reason for the vibration, and the reason you brought it to us in the first place. They also cross threaded and damaged the caliper bolts, so as soon as we took them off, they could not be retightened, preventing re-assembly. It seems whoever worked on your vehicle prior to you bringing it to our location was not trained to do so and created a bigger problem. We also do a multi-point inspection on every vehicle and make recommendations for the health of your vehicle and the safety of its occupants. You are not required to make said repairs, but it would be a disservice to our customers if we don't communicate our findings. Please remember, we completed your caliper repair and charged you no labor to do so, as a courtesy.

Nov 02, 2023 -

banksshanaRBM responded

You schemed and tried to be slick just to get money. I came to you to check the vibration in my front when I come to a complete stop. At first you said it was the brakes and rotors . You also said you used a special tool that detects if they need to be replaced and never had to take them off. How you get from that to taking my entire car apart and telling me you can put it back together because the lug nuts were swollen. Any one can tell when something is swollen because it shows clearly by erupting in size. If that was the case why touch it or take it off knowing you was not going to be able to put it back together. Straight rip off. When I brought my car it was running Gn smoothed , no service lights on and running well with no issues. You said it was the rotors , brakes , Tires, engine Mount and etc.When I declined service then you want to say you can not put my car back together.I drove it to Infiniti dealer with no issues. I was definitely going to drive from the dealer having my car in the same shape. I have been going to Atlanta Infiniti for 3 years and had just gone to them to check the same thing and the machine that does diagnostic did say back brakes and rotors but none of the lies you all told. All of this scheming just to get money.Now my car is running like the muffler is coming off , loud , smoking and check engine light. Soon as I drive off the lot. When I called back to tell y’all about the problem FREDY service adviser want to deny or take any responsibility for the foolishness knowing nothing was wrong with my car initially. A real professional would have never told me they didn’t do anything and say it was nothing that can be done. That’s bad business and unethical. Stop trying to over charge people and scheme to get money. Be responsible and stop it.It don’t matter what you didn’t charge me . That’s because I declined the job that went from $800-$5,000.That’s insane.My car have never ran like a truck in the entire 3 years I have had it. You should not represent Infiniti FREDY or OWENS.

September 22, 2023

Very good service, excellent . Service representative extremely helpful. Work was performed quickly and very efficient More

by Johnconway12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinton Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Downey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Pruett, Matt Ryerson
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Sep 26, 2023 -

Roswell INFINITI of North Atlanta responded

Thank you so much for your review, we very much appreciate you and your patronage! Please let us know if you need anything in the future, we're always here to help!

September 09, 2023

I have been fully satisfied with all aspects of the dealership that I have so far experienced. I look forward to continuing superior service in the future. More

by lpkent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damone Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Roswell INFINITI of North Atlanta responded

Thank you so much for your review. We appreciate you and your patronage. Please let us know if there's anything we can do for you in the future, have a good day!

September 08, 2023

This being my wife and I second Infiniti, Jennifer Townsend of Roswell Infiniti was AMAZING!!!!! She, her manager and Matt the finance guy went over and beyond for us! Treated us like we mattered. We More

by Theeone.227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Pruett, Matt Ryerson
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Sep 14, 2023 -

Roswell INFINITI of North Atlanta responded

Good Morning, thank you so much for your positive comments about Roswell Infiniti Of North Atlanta and Jennifer Townsend! We're so happy that you were able to connect with Jennifer and had such a great experience. Thank you so much for your business, please don't hesitate to let us know if we can further assist in any way!

August 11, 2023

Jasmine Blake provided outstanding service. Very professional and confident in her job. Well done!!!!😊 I'll be back. More

by Michael Bridges
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quinton Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Roswell INFINITI of North Atlanta responded

Hi Michael, thank you so much for your positive comments about Jasmine Blake! We're so glad to hear that you had such a good experience. Please don't hesitate to reach out to us if you need anything!

August 08, 2023

Dealership friendly and welcoming. Reviewed inventory online which made decision much easier and the car I wanted was exactly as listed. No surprises. More

by JBO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Hislop
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Aug 11, 2023 -

Roswell INFINITI of North Atlanta responded

Thank you so much for your review, we very much appreciate you and your patronage! Please let us know if you need anything in the future, we're always here to help!

July 25, 2023

Great customer service and reasonably priced. Ask for Fredy Flores. He all about customer service and does not advise any unnecessary services. The Service department's level of service is abou More

by wbradfield69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredy Flores
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Jul 28, 2023 -

Roswell INFINITI of North Atlanta responded

We really appreciate your feedback and business. We're so glad to hear that you had such a good experience with Fredy while you were in for service. Thank you again for visiting us, and please don't hesitate to reach out if we can assist you in any way. Have a good day!

July 21, 2023

No pressure and no haggling. Best car buying experience ever! Do yourself a favor and go see Jennifer Townsend! She is professional and friendly and got us in and out quickly! More

by ADP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Roswell INFINITI of North Atlanta responded

Hello, your wonderful feedback and rating mean a lot to us. We're so glad to hear you had such a good experience with Jennifer, she really is an asset to our team. Enjoy your new vehicle and please reach out if you need anything!

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