Roswell INFINITI of North Atlanta

This is the 3rd Infiniti we have acquired from Roswell Infiniti and Jeff. In all cases the expertise and customer care was outstanding. The routine service on the vehicles has been prompt and always on-ti Infiniti and Jeff. In all cases the expertise and customer care was outstanding. The routine service on the vehicles has been prompt and always on-time. This is a first class organization to work with in order to satisfy your vehicle needs. More

I emailed this dealership and I requested a quote on a new 2011 M37. Alan responded and quoted me a lease payment that included taxes on this specific vehice. I then called Alan and asked if the car was new 2011 M37. Alan responded and quoted me a lease payment that included taxes on this specific vehice. I then called Alan and asked if the car was still available and if the quoted lease payment was still available. He stated that he would have to call me back. He called back and stated that the car was available and he would honor the deal. I asked him to fax over paperwork that would show the VIN of the car as well as all the terms of the lease. He said that he would do that and call me back. Then he called and informed me that he could not honor the quoted lease payment because this car was not the "ad Car". Apparently, the ad car is priced lower and then I begin to believe that this is a "bait and Switch". I proceeded to contact the general sales manager Britt Hollingsworth whosaid that after all that he would honor the original quote. However, when he sent over the quote on paper he changed the mileage on the lease terms from 15K/year to 10K/year. We live out of state and we want to make sure that all the terms are agreed upon prior to getting to the dealership and thus we would have no surprises. Britt was Very Rude on the phone and said that even if we were to send him a check to hold the car he would not hold it more than 6 days. And our deposit was non refundable. Which I understand the non refundable deposit but why would you not hold the car longer than the weekend (6 days)? In the end Britt could have been the hero here and step in, be professional and work out the problem. However, he chose not to act professional and instead he acted rude, unprofessional and made contradicting statements to the point that we could not trust Britt or this dealership. I contacted Britt to explain to him we were going to keep shopping and he became argumentative and very defensive. He acted this way just to get out of the deal and not be forced to honor what his salesman had originally quoted me. I would never do business with Britt or this dealership. More

Roswell Infinity, a dealership with a very professional approach to new vehicle sales. The sales person (Mr. Corbett) responded to email in a timely manner and answered all questions without hesitation. Mr approach to new vehicle sales. The sales person (Mr. Corbett) responded to email in a timely manner and answered all questions without hesitation. Mr. Corbett's search for the QX56 with the color/equipment options desired was thorough, and his advise was both reasonable and logical. More

Alan was very responsive during initial contact; followed thru on all requests and on all questions; provided full run through /demo of all features on car after purchase;presented several cars as alternativ thru on all requests and on all questions; provided full run through /demo of all features on car after purchase;presented several cars as alternatives , and fully detailed the different features and prices associaated with each. delivered fully prepped car at the agreed timing. More

Bob was great through the entire decision making and buying process. He went out of his way to make the process easy and painless. He listened to my concerns and questions providing knowledgeable and buying process. He went out of his way to make the process easy and painless. He listened to my concerns and questions providing knowledgeable and relevant answers. I would recommend these guys to anyone looking for an Infiniti. More

Roswell Infiniti is incredible due to its high customer service attitude. Everyone is friendly and very knowledgable about the Infiniti's. Marshall has the highest customer service quality I have experie service attitude. Everyone is friendly and very knowledgable about the Infiniti's. Marshall has the highest customer service quality I have experienced at any car dealer. He goes out of his way to make sure your experience can be considered a Wow! When taking our Infinitis in for service they provide loaners and their service is complete and correct. More

Jeff has been absolutley fantastic to work with. We just finalized the lease of our second Infiniti from Jeff. He is the best auto salesman that we have ever worked with. We will go back so that we can work finalized the lease of our second Infiniti from Jeff. He is the best auto salesman that we have ever worked with. We will go back so that we can work with Jeff on our next lease. He is simply a pleasure to work with. More

Very good buying experience and very straight up dealing. They were willing to work with me on some finer points of the deal and at delivery extra time was taken to go over the features of the vehicle (conve They were willing to work with me on some finer points of the deal and at delivery extra time was taken to go over the features of the vehicle (convertible) above and beyond the norm. I'd recommend my friends and purchase my next vehicle here. More

it is was a good experience, smooth and quick. Test drive was great, explanation of the features and options was great. Alan was good in explaining our option before we bought the vehicle and after we did. H was great, explanation of the features and options was great. Alan was good in explaining our option before we bought the vehicle and after we did. He is not a regular auto sales person, I am very pleased. More

Very profesional and is very interested in you as a person not just a sale. I have leased at least 6 vehicles from this dealership and have dealt with Jeff Hoffman on each occasion. His service has b person not just a sale. I have leased at least 6 vehicles from this dealership and have dealt with Jeff Hoffman on each occasion. His service has been consistent and friendly. The other areas of the dealership (service, sales, turn-in) all seen to exhibit the same level of service and professionalism. I have and will continure to recommend the dealership and Jeff Hoffman to family, associates, and friends. More