Roswell INFINITI of North Atlanta

Very good overall experience. Bob was knowledgeable about the car even though it wasn't an infinity (it was an Acura). He was very friendly both on the phone and in person. He was exceptionally professional the car even though it wasn't an infinity (it was an Acura). He was very friendly both on the phone and in person. He was exceptionally professional and NOT HIGH PRESSURE. The only improvement I can recommend is to be able to accept either wire transfers or debit cards on the weekend. I bought this car on a Saturday and didn't have my checkbook. I rarely use it. In any case, it took about 45 minutes to finally approve a debit card for my down payment. It really should be easier to accept a down payment electronically. More

I'm not a person that enjoys car shopping generally, but my experience with Derrick Baker might have cured that. I don't think I will buy another vehicle from anyone else unless I check with him first. Fa my experience with Derrick Baker might have cured that. I don't think I will buy another vehicle from anyone else unless I check with him first. Fact is, he can get me almost any type of car I'm interested in regardless of make or model; and he can be extremely competitive on price. It's been my experience that some car salesmen try to sell you what they want you to buy, but Derrick listens to what the customer says and then tries to assist him with the purchase. If you're in the market, go by Roswell Infiniti and ask for Derrick Baker. More

I am currently researching several purchasing options for a 2007 M35 and have heard positive things about this dealership from friends. I was assisted by the most knowledgeable salesman I have ever met at a a 2007 M35 and have heard positive things about this dealership from friends. I was assisted by the most knowledgeable salesman I have ever met at any dealership; Mr. Derrick Baker. Derrick was more than helpful and spoke to me like a real human being which made my experience both pleasant and informative. Although I am still doing my research, I can assure you when the time comes to make my decision Mr. Baker will definitely be the salesperson that I visit. I had such a great experience that I have spread the word to all of my clients and friends who are also in the market to buy. Thanks Roswell Infinity for employing excellent salesmen like Derrick! More

My salesman was very helpful and friendly. He could not have been more helpful or courteous. If I had any concerns they related to the Sales Manager. The Sales Manager was very contradictory in accessing have been more helpful or courteous. If I had any concerns they related to the Sales Manager. The Sales Manager was very contradictory in accessing our trade-in. For instance, we were told that the car was in excellent shape with very low miles, yet he did not offer us the top of the range that they said they could offer. We were also told some incorrect quotes about comparing 2 different cars that were supposedly identical... When I pointed out 3 or 4 factual differences, the Sales Manager shrugged them off as if the details were unimportant to him. Which is very disconcerting to someone trying to make sure they have all of the facts to make their best purchasing decision. More

We had a very good experience overall. Our salesman (Alan) was very professional, courteous and informative. One of the best purchase transactions I experienced. We've received consistently good serv (Alan) was very professional, courteous and informative. One of the best purchase transactions I experienced. We've received consistently good service from this dealership over the past three years, which resulted in us choosing this dealer for our new car purchase. More

What a great experience at this dealer! I researched the vehicle I wanted on the internet. Alan was very upfront and direct with us about the pricing and vehicles that were available. We literally came in a vehicle I wanted on the internet. Alan was very upfront and direct with us about the pricing and vehicles that were available. We literally came in and everything was taken care of, all of the negotiations had been done via e-mail so there was no need to haggle about pricing or fees. He spent 45 minutes going over the vehicle and it's features and made sure we knew what we were buying. We were greeted by a friendly staffed who offered us a beverage and snacks. If the buying experience is any indication of what owning and servicing this vehicle at this dealership will be like, then I am looking forward to doing business in the future. R. Goodroe More

Bob was great from start to finish. He wasn't your typical "pressure" sales person. I visited a competing dealership (Infiniti Gwinnett) and it was the complete opposite..and not in a good way! The typical "pressure" sales person. I visited a competing dealership (Infiniti Gwinnett) and it was the complete opposite..and not in a good way! The part that made me the happiest was Bob found the vehicle (exterior/interior) color combination that I really wanted and had it delievered from North Carolina. He wasn't just focused on moving the cars in his lot, he wanted me to be happy. I appreciate him providing this level of customer service which unfortunatley has become rare these days...thanks Bob! Jamie Miller (I think that was his name) in the service area was equally friendly and helpful. I've never had this type of experience when buying a car and I hope the car lives up to it's reputation. If so, I will be back! More

WARNING - BEWARE OF THIS DEALERSHIP!!! THEY WILL RIP YOU OFF!!! I bought my new G35S at this dealership less than a year ago and have had all my services/maintenance conducted at the same location. Unfo OFF!!! I bought my new G35S at this dealership less than a year ago and have had all my services/maintenance conducted at the same location. Unfortunately, my experience during my last service was appalling and I will no longer be their patron. Here's what happened - my car was in for a routine service, I learned that I needed tires and was quoted for 4 new tires. I agreed to the work but when I showed up to pick up my car and pay, the amount I was quoted had changed by $60.00. The service dept would not honor the price they quoted and said that I was mistaken. A shortly after I left the dealer, my check tires light went on. I took the car to Tires Plus on Atlanta Rd and they checked the tires in front of me. The air pressure in each of the tires should be 33lbs - my tires had 40 lbs each in the front tires and 23 lbs each in the back tires. I paid over $1,000 for the set and expect the dealership to be honest, honorable, and meticulous when performing services. This dealer gets an "F" for all three. In this economy, there is no need to put up with substandard service. I am advising all my friends who own an Infinity to stay far away from this dealer. More

Don was professional and straight forward. It took only a couple of hours to purchase my new M35. I worked directly with the Salesperson without all the usual back and forth. No pressure to buy "today" o a couple of hours to purchase my new M35. I worked directly with the Salesperson without all the usual back and forth. No pressure to buy "today" or any of those games. Great experience start to finish. More

Overcharged me for diagnostic. Claimed I needed repairs for what something I did not need.(Unnecessary parts) And when challenged they threatened me with removal from the premises by the police. repairs for what something I did not need.(Unnecessary parts) And when challenged they threatened me with removal from the premises by the police. The scary thing is that I bought this car from this dealership a little over 12 months ago. Will not be back and I will not buy my next Infiniti from them. More