Roswell INFINITI of North Atlanta

Service-better than the sale Purchased my 2011 M37 from Jack Wyatt back in 2012 as a used car, he told me it was one of the other sales guys personal cars. This was great because Purchased my 2011 M37 from Jack Wyatt back in 2012 as a used car, he told me it was one of the other sales guys personal cars. This was great because I had a question about a scuff on the drivers seat, he walked us in to talk to this other sales guy. All seemed legit, a deal was struck and away I went feeling like this car was really looked after very well due to it most likely being serviced by their shop. Fast forward to 2015. Going over the service to be done with Mark, specifically a shimmy in the brakes, he stated the pad were not Infiniti pads. What? I questioned this due to this being a sales guys car, He looked shocked. Showed me the carfax which in deed proved this to be wrong. Wow. Not what I was expecting. Very disappointed in Jack Wyatt outright lying to me. He no longer works there, but if you run into him---beware. Now, today, my next visit to have service work done since finding this out, Mark surprised me with a great discount as a goodwill gesture because of the issue with the sales guy (no longer working there) Mark has ALWAYS been upfront, professional and fair with me on service work. This gesture will no doubt cause me to go back to them for the sale of my next Infiniti. I will ask ask Mark for a recommendation though. Thanks Mark. You have revived my faith in your company. More

Roswell Infiniti NO Stress buying Experience We had been loyal Volvo customers for 11 years (4 cars) to the same dealer over in DeKalb. Although, we did have some hesitation (and candidly some a We had been loyal Volvo customers for 11 years (4 cars) to the same dealer over in DeKalb. Although, we did have some hesitation (and candidly some anxiety) to purchasing a new product from an unknown dealer. Our Sales Rep James and the rest of the team including the finance manager Tom at Roswell Infiniti put all our fears at ease. No pushy Gap Ins or other types of "add-ons". Tom was very professional and did a great job explaining all the paper work and getting us done quickly so we could enjoy the new car. James extensive product knowledge for the QX60, as well as his passion for the brand was obvious through everything he explained after we took delivery. From sharing with us the safety features for the QX60 to a final price, the process could not have been more wonderful. More

Service ripped me off Brought my 2005 infiniti in because it wouldn't go in reverse. Watched the service guy lift the hood, check the code and raise the car on the lift. Di Brought my 2005 infiniti in because it wouldn't go in reverse. Watched the service guy lift the hood, check the code and raise the car on the lift. Did nothing else for 2 hours while I sat in the waiting room. Service guy came out and said there is nothing g they can do. Probably needs a rebuild of the transmission but wouldn't know without tearing into it. Said since it had 150000 miles on it not worth it. Then charged me $270. they knew the answer in 10 minutes but kept me sitting there for 2 hours to charge me a ton of money. Because of this I will never ever buy a car from them or infiniti. I noticed tear parking lot and service bay was empty. Wonder why? Stay away from these crooks. More

Best Experience Ever I have never leased a vehicle and James walked me through this process in a clear, and understandable way, showing me the real value behind leasing ov I have never leased a vehicle and James walked me through this process in a clear, and understandable way, showing me the real value behind leasing over purchasing a vehicle. So much so that I have both of my parents now interested in leasing vehicles and I would ensure that they would ONLY work with James directly. At this point my father has come in to take a look at some vehicles and he echoed my extreme happiness with James Hill. James has been available anytime I call him to answer even the most mundane of questions regarding the car or frankly anything that is on my mind. He is off the charts in terms of informed/knowledgeable, agreeable, easy going, and really just the exact type of person I would insist on purchasing a vehicle from in a dealership situation. Not only is he a tremendous sales person, which I respect because I am in sales myself, but someone I now consider a great friend. I will be sure to send anyone REMOTELY interested in Infiniti’s or purchasing a car for that matter directly to James for an amazing shopping experience. I believe in the brand and clearly he does too. He takes pride in his work and it shows throughout the entire process. A VERY satisfied Q50 owner, Logan More

Stay Away from here!!! Recently I attempted to buy a QX70 from this dealer despite having some negative experiences with their service department with our 2004 FX35 in the p Recently I attempted to buy a QX70 from this dealer despite having some negative experiences with their service department with our 2004 FX35 in the past. It was their last new 2014 model. The two sales guys I worked with were nice enough during the pre purchase phase. However, when it came time to make a deal, everything changed. They attempted to pressure me into a deal with an extra $1000 "today only". That extra thousand dollars put them within $2K of the deal I knew was possible. Then they came back with a number on my trade that was over 30% lower than 2 other appraisals I had received on the car that week. There were a lot of excuses, what ifs and you're wrongs thrown at me. I decided to take the trade out because there was "simply no more room to move with it in the deal" and they came off another $1K to put us within about $1k of where I knew deals had been done at other dealers on identical vehicles. About this time my wife texted me to say she found another new 2014 QX70 that was better equipped at Infiniti of South Atlanta which was about an hour away. I asked for some privacy "to call my wife" and called that dealer. I told Gary Dennis, the salesperson that answered the phone, where I was what I was doing and what I wanted. He put me on a brief hold and came back saying that we were good to go with the numbers and all I need to do was come by the dealership to inspect and drive the vehicle and do the paperwork. I informed Bob that I was leaving to think things over just in case things were not as they seemed with Infiniti of South Atlanta. Bob notified his sales manager who just shrugged his shoulders and rolled his eyes. I'm not sure he knew I was standing just outside of his office and if he was he made no effort to acknowledge my presence. I arrived at Infiniti of South Atlanta, met Gary and took their QX70 for a test drive. When we got back I threw my trade at them out of curiosity. At this point I was sure that I was going to be selling it myself. To my surprise they cam back within $500 of the other appraisals I had received before visiting Roswell Infiniti of North Atlanta. I asked for the $500 and they gave it to me. There was never any pressure, surprises, what ifs, your wrongs and the list goes on that I had just experienced in Roswell. I arrived just before 5 and left in my new QX70 at about 7:30 which included Gary going over all of the electronics in the car that were new to me. I can honestly say that I will never set foot on Roswell Infiniti of North Atlanta's property ever again for any reason. If you are in the market for an Infiniti give Gary Dennis a call at Infiniti of South Atlanta! Its worth the drive for the experience and if you travel for work, they have an amazing service program. They will pick your car up from the airport, service it, clean it and return it to the parking lot before you return! They even pay for your parking for up to 10 days per visit! More

Repeat customer I had an issue with one person at the dealership, Kip Cramer. Over the course of time, Dennis Little stepped in and resolved the issue and went so I had an issue with one person at the dealership, Kip Cramer. Over the course of time, Dennis Little stepped in and resolved the issue and went so far as to offer a complete fix of a previous issue I had with a vehicle purchase. In fact, Dennis went so far as to call me to remind me about the issue as I had actually forgotten about it. That level of customer service makes you really feel appreciated! More

I decided it was time for a new vehicle and I had friends who just purchased an Infiniti from Roswell. I mentioned to them how my husband and I were in the market and they highly recommended Derrick Baker. T who just purchased an Infiniti from Roswell. I mentioned to them how my husband and I were in the market and they highly recommended Derrick Baker. They mentioned that they have purchased several vehicles from him and that a relative referred him to them years ago and they wouldn't go to anyone else. After hearing this I gave the dealership a call and spoke to Mr. Baker and he was very professional and I scheduled an appointment to see him. I initially went in by myself being that my husband was at work at the time. I walked and asked for Mr. Baker, he was extremely busy with customers while the other salesmen did not seem to be. He came over greeted me, offered me water and handed me the keys, walked me to the vehicle we discussed on the phone and let me know he would be right back. He went to make sure his other customers were taken care of so he could give his attention to me. I had to wait no time before he gave me his undivided attention and showed me a couple of options with different QX56. He was extremely knowledgable on the products and a very easy guy to work with. He would make you laugh and no pressure. He didn't play the back and forth car games, he was honest and upfront and gave me an excellent deal. What I liked about Derrick was that he never let me know that he was the Internet Manager the whole time speaking to him. In my past experience with other dealerships if you were working with the manager they had a sense of arrogance to them like as if they had to make it known they have a title and they have the final word. Derrick never made me feel that way and I didn't find out his title until I received his business card. He then set up a time for my husband to come in and take a look at the vehicle I decided on and didn't pressure me to buy right then being that I was a female by myself. The next day my husband and I came in and purchased the QX56 from Derrick and my husband felt the same professional low pressure sales from Mr. Baker. I see why my friends referred him to me. My experience with Derrick made my experience with Roswell Infiniti a pleasure and I would recommend this dealership and especially Derrick Baker to anyone. More

This is the second time in less than a year of owning my new QX56 I have had issues with the service department. Both times I have been told it would be DAYs or I would have to leave my car before they coul new QX56 I have had issues with the service department. Both times I have been told it would be DAYs or I would have to leave my car before they could look at it. I was actually getting my oil changed today and my check engine light came on during my trip to the dealership. I have two children under two years old with me and they would not even run a diagnostic while I was there to see what was wrong. I was willing to wait however long in order to make sure nothing was wrong. They would rather me make an appointment and leave my car then make sure I am safe to drive my car with two children. Bruce, the manager, wouldn't even come out to talk to me after I asked multiple times to speak to him. If you want service done do not go to Roswell Infiniti I have never been treated so bad and in front of my two small children. More

My wife and I went Roswell Infiniti to lease a new 52k vehicle. We knew exactly what we wanted in the model, color, interior and the like. With the help of the internet we had an offer in hand but wanted vehicle. We knew exactly what we wanted in the model, color, interior and the like. With the help of the internet we had an offer in hand but wanted to see if Roswell would match it since I was a previous customer of theirs. Our salesman, James Hill, was very courteous and respectful. We told him upfront what our other offer was and what we were willing to pay. We also said we had 1 hour to make the deal and go as we had young children with a sitter. All was going great UNTIL, Kip Cramer got involved. Within 30 seconds my wife and I were turned off by his rude and abrasive behavior. When we showed him the offer from the other dealer, he told us about how no one would sell a car for that price and we were basically morons for listening to anyone else. I asked him again if he would do the price and he went ballistic on us, telling us we were fools and that no one in their right mind would give us that deal and that we didn't understand math. After a minute of loud obnoxious yelling, my wife stepped up and said we need to leave. I told James he was very nice and that Kip was the reason we would not buy a car from Roswell Infiniti. As I was walking out the door, kip decided to get in my face and tell me further how stupid my wife and I were. Finally, I told him he was a jerk and that he should never be in a customer service business and he told me to F@@k Off!! I was flabbergasted at this statement and told him I was going to call his boss and he said, "do whatever the F@@k you want!" After a few choice words, I realized they still had my car and asked James for it and upon walking to get the key, Kip made a gesture of swinging a punch at me. I told him if he attempted that, I would own the dealership. James was in amazement and his look was of utter disbelief at the way Kip was handling the situation. This was by far the most disturbing encounter I have ever had in the business world and I will never ever recommend Roswell to anyone ever again in my life!!! More

Contacted Jack Wyatt directly based on previous positive reviews on dealerrater, and Jack was as advertised: prompt in returning calls, knoweldgable about car I was interested in, didn't waste my time with reviews on dealerrater, and Jack was as advertised: prompt in returning calls, knoweldgable about car I was interested in, didn't waste my time with the typical sales drill (i.e., didn't "hold me hostage" at the dealership trying to keep me from going elsewhere), communicated effectively and was direct in terms of what he needed from me to frame possible deal terms to I could make a decision. Generally speaking the dealership may be less competitive on price than some other Infiniti dealerships in the metro area, but the trade off is that you don't have an aggressive saleperson/sales manager to fend off before you can leave the lot. Overall a pleasant and fairly painless experience both on that day and in following weeks as Jack and others at the dealership contacted me to make sure the new car was working out well and to see if there were any follow up questions about car operation/systems, etc. I would recommend both Jack Wyatt and Roswell Infiniti to others looking for a new Infiniti. More