Roswell INFINITI of North Atlanta

Love my new car!! Such a nice, classy dealership to work with. My first Infiniti purchase, and felt a great peace of mind with the quality and standards they have set h Such a nice, classy dealership to work with. My first Infiniti purchase, and felt a great peace of mind with the quality and standards they have set here! More

The Best Purchasing Experience Ever!!! First, I don't normally spend the time to give a review on a product unless I am 110% giddy with ALL elements of a purchase, and Roswell Infiniti met First, I don't normally spend the time to give a review on a product unless I am 110% giddy with ALL elements of a purchase, and Roswell Infiniti met and exceeded all of my expectations!! I had started looking for a solid low mileage "new to me" vehicle for my wife, in December of 2017. I did this by downloading many of the apps that are available, and started looking at a couple of hundred vehicles a day to see what I could get for the money I wanted to spend. As time passed, I was starting to think that there just wasn't much out there with the "WoW factor" that I wanted in a vehicle for her. Our budget was pretty average in comparison to most people who are shopping for a pre-owned small SUV. After months, of finding things that were ok, or had some of things I know she would want but never a total package of features, price, existing mileage, value for trade in, and people that I ACTUALY wanted to do business with. Many of the dealerships I visited treated me like a piece of meat when I hit the lot, and constantly tried to "sell me up" from the vehicle that I had identified in my searches as the one I wanted to see/drive. The whole experience was frustrating, and a bit depressing, as I wanted to be excited and enthusiastic about the whole vehicle buying experience, and I wasn't getting any of it. In early February of 2018, I expanded my search to over 500 miles from where I live in New Orleans LA, and that is when I found Roswell Infiniti in North Atlanta GA. I did this strictly because I was tired of seeing the same vehicles from the same local dealers, and was truly getting nowhere with any of them. I saw a vehicle that was perfect for what I was looking for, and honestly seemed "too good to be true," so being the natural skeptic that I am; I didn't actually believe that this was "for real!" As any skeptic would do, I sent in a message to their internet concierge, and waited for the impending doom of her telling me things like "that car just sold, or we just sent that one to auction but..." Yet, that is not at all what happened, instead I received an after-hours message from Roswell, telling me that they were closed, but that I would hear from someone first thing in the morning. The next morning, before I left for work, I had two emails from Kristen Chernik at Roswell Infiniti. One message told me about their out of state sales process, and that they were very experienced with this type of transaction. The second email outlined the exact vehicle that I had inquired about, with accompanying documents that had a list of all of the bells and whistles that came with it, and why I should consider Roswell Infiniti. I immediately called Kristen, and she was as friendly, informative, and truly helpful as any person that I've ever had the pleasure of working with. I explained to her that I wanted to surprise my wife for Valentine's Day, and that this vehicle would make a great fit for her. Over the next three days, she spent an inordinate amount of time sending me information, appraising my trade in, and overall making me feel comfortable about making a purchase of this size over the phone. Small disclaimer, prior to this experience, the most I had ever purchased online was a light bulb for my aquarium (about $40.00), so buying a car online was, to say the least, not expected!! Kristen made these few days so easy; her exceptional personality and relate-ability were outstanding, and I enjoyed working with her so much that I put a down payment on the car, having only seen pictures and communicating with Kristen. I also scheduled my trip, a 7+ hour drive to North Atlanta, on Lundi Gras (the day before Mardi Gras) driving home on Mardi Gras day, normally an untouchable series of days for me, as a lifetime New Orleanian. When we arrived at Roswell Infiniti on Tuesday (Mardi Gras day) morning, you would have thought that we were coming in to buy their biggest and most expensive vehicle by the way we were greeted and treated. This is when we met the salesman extraordinaire, Rushdi "Rusty" Rabia! Rushdi was phenomenal! As a business trainer, who specializes in customer service and sales, I am probably one of the harshest critics of salespeople, and the customer service that I receive. Rushdi made us feel like were family (which as a southern boy, is vitally important to me). He took the time to walk my wife and I through all of the features and benefits of our "new to us" QX30. He patiently went over all of the bells and whistles, and answered all of our questions, and made sure that we felt awesome about our purchase. One of things that kept me up at night prior to our drive to Atlanta, was that when we got there, that our salesperson, or finance person would start changing the terms of the deal, or not honor the price for my trade. Truly, I created more negative scenarios than you can imagine, as I knew that this deal was going to flop in the end. So having Rushdi and Kristen to work with, was a blessing! The last person that we got to work with was Derak Rawlings, the Finance Director. Surely, I thought, this is where I am going to get screwed! I couldn’t have been more wrong, Derak was awesome! He took the time to present all of the different options available to my wife and I, and made the finance part of this transaction so freaking easy! At this point, I was blown away! I was getting the vehicle we never thought we could afford, at a very reasonable rate, with the Infiniti Certified Pre-Owned expanded bumper to bumper warranty that is 7 years and UNLIMITED MILES!!! No freaking way, I thought to myself, but it was all too real! Once we were finished with Derak, and it was time to give my keys to them and vice versa, Kristen knowing that we had a 7+ hour drive back home, put together a snack bag for us with soft drinks, waters, chips, nuts, pastries, and other awesome stuff. This was a totally unexpected “cherry on top” of the exceptional experience we had already had. Until we drove off the lot, I was waiting for someone to come out and tell us that there had been a mistake, or something else that would have killed the deal, but it never happen. Instead, I was contacted on three separate occasions within 24 hours of our purchase, to make sure we had all of the paperwork we needed, to see if we had any questions about anything, and overall to make sure that we had an exceptional buying experience. We are ecstatic about the vehicle, the deal we received, the customer service, the salespeople and representatives at Roswell. I can guarantee you that when I start looking for a new vehicle for myself that Roswell Infiniti will be the first place I start looking, the buying experience was that outstanding!!! I hope this long-winded story encourages someone to take the time to check out Roswell Infiniti, and reach out to Kristen if you are looking online, and/or Rushdi if you are walking in the dealership, as they are all worth it!! Sincerely, Craig M. Roswell Customer for Life!! More

They care about their customers 4th QX I’ve bought from Roswell Infiniti and i was having an issue with sensors on my new QX80. they scheduled a convenient time for me to drop off my 4th QX I’ve bought from Roswell Infiniti and i was having an issue with sensors on my new QX80. they scheduled a convenient time for me to drop off my truck, had a loaner ready and helped move my stuff from my truck to the loaner. In and out in 10 minutes. Repairs completed ahead of schedule. Same speed and consideration when I picked my truck up. Great team! More

Last minute I called in Saturday Morning last minute and was told to come on in. They did my oil change and I thank you so much. I called in Saturday Morning last minute and was told to come on in. They did my oil change and I thank you so much. More

Great service! I stopped in last minute Friday afternoon for an oil change and received immediate friendly service, an overall checkup and car wash! Awesome! Tha I stopped in last minute Friday afternoon for an oil change and received immediate friendly service, an overall checkup and car wash! Awesome! Thank you! More

Service Center Professional, efficient and friendly. Having a vehicle repaired is the last thing I want to do. However this is by far the best place to be if in need Professional, efficient and friendly. Having a vehicle repaired is the last thing I want to do. However this is by far the best place to be if in need of service for your vehicle ! I wouldn't take my Infinity anywhere else ! Thank You ! Mr. Miller and associates. More

Mr. Jamie Miller is EXCEPTIONAL! I cannot thank you Roswell Infiniti and Mr. Jamie Miller enough for taking the time to investigate my concerns, check warranty information, and leadin I cannot thank you Roswell Infiniti and Mr. Jamie Miller enough for taking the time to investigate my concerns, check warranty information, and leading me through making sure my vehicle is SAFE & SOUND for years to come. I purchased it in 2017 Used. Low miles, one owner. I brought it in right away, but it did not need servicing at that time. This time after a basic Oil Change I was made aware of some items that needed attention. As long as I own an INFINITI - Roswell Infiniti will be the only place I go for ABOVE AND BEYOND Exceptional Service!!! :) Additional thanks to the TECHNICIAN who did my Oil Change! His keen eye and to detail is the only reason I would have known about my issues. Victoria Purnell More

Great experience Thank you for the great car buying experience. We traded in our FJ Cruiser and bought a used Audi Q7. We really enjoyed working with Quinton. We both Thank you for the great car buying experience. We traded in our FJ Cruiser and bought a used Audi Q7. We really enjoyed working with Quinton. We both felt very comfortable and that all our questions were answered. Enjoyed the haggle free experience! More

Excellent Service The People, the service, the turnaround and the loaner vehicle. . .all of these could not have better. I much appreciate it. Thank you very much. The People, the service, the turnaround and the loaner vehicle. . .all of these could not have better. I much appreciate it. Thank you very much. More

2018 Q60 Purchase Excellent experience with Stephanie for my purchase of new 2018 Q60. She worked closely with me to find the right car, and sort out my trade-in detai Excellent experience with Stephanie for my purchase of new 2018 Q60. She worked closely with me to find the right car, and sort out my trade-in details to make the deal work for everyone. More