Roswell INFINITI of North Atlanta

Customer Service Wendell Collins provided a superb shopping experience when I came to Roswell Infiniti. He was knowledgeable, friendly and made me feel so comfortable Wendell Collins provided a superb shopping experience when I came to Roswell Infiniti. He was knowledgeable, friendly and made me feel so comfortable and at ease with the car shopping experience. He definitely is an industry leader when it comes to assisting his clients!! More

Great experience with rusty. Rusty exceeded my expectations. He went well above and beyond in customer service. I would recommend him to any friend of mine. Facility was very c Rusty exceeded my expectations. He went well above and beyond in customer service. I would recommend him to any friend of mine. Facility was very clean and the coffee was great. More

False Advertising - Huge waste of my time I contacted the dealership to inquire about a specific vehicle listed on the Internet and Josh Andrews answered my call. The internet only had the MS I contacted the dealership to inquire about a specific vehicle listed on the Internet and Josh Andrews answered my call. The internet only had the MSRP price listed ($82,785) so I asked what is their bottom dollar for the vehicle. Josh asked "what value do you have in mind" and I gave him a number. He proceeded to tell me that he probably couldn't get there but he could sell the car for x$. He then added that if you were here in the Dealership ready to buy he could have more negotiating power. The following day my Wife took the day off and I got off work early to go to the dealership to have "more negotiating power". We were greeted by Josh at the front door and he was very nice and polite. We spent the next two hours test driving and contemplating whether or not to buy this particular vehicle. After much thought we decided to buy the vehicle. I went out to my truck and retrieved my check book, drivers license & current insurance card. Josh proceeded to the Sales Manager's office to get the paperwork started. As I sat in his office patiently waiting, Josh enters with a sheet of paper with a sales amount $3,999.00 higher than the amount he told me over the phone. At this point I was looking for a camera and someone to jump out and say this was a bad joke and you are on Candid Camera. Once I realized that he was serious and this was not a joke, I was livid. As I stated earlier, my Wife took the day off and I got off work early to arrange this meeting. I left the dealership in disbelief and told Josh to call me later if they had come up with anything different. Josh called me within 15 minutes of our departure and said they could not sell that vehicle for that price but would like to have my business on selling us a different vehicle. I explained to him that I was not pleased with what just took place and there was not a chance. If you decide to do business with this dealership I recommend proceeding with caution. More

Awesome Experience Wendell Collins is an excellent salesman and all around great person. Derrick Baker was great as well. Love my new Q70 Sport. I will definitely purch Wendell Collins is an excellent salesman and all around great person. Derrick Baker was great as well. Love my new Q70 Sport. I will definitely purchase again! More

Great Experience! We traveled 5 hours from SC to Roswell Infiniti and had the pleasure of dealing with Richard Johnson. Richard is a true professional. He welcomed us a We traveled 5 hours from SC to Roswell Infiniti and had the pleasure of dealing with Richard Johnson. Richard is a true professional. He welcomed us and made us comfortable before we began the test drive process. We were trying to decide between two different CPO vehicles and Richard made sure we thoroughly test drove both vehicles so we would be comfortable with our decision. He also made our trade in easy as we negotiated the price via email before we arrived at the dealership. After we chose our vehicle, Richard loaned us a vehicle so we could eat lunch while the dealership detailed the car. I've purchased many vehicles in my life. Our experience with Richard Johnson was outstanding. He has a banking background so he truly knows customer service. He's knowledgable, professional and someone I would enjoy purchasing another vehicle from in the future. More

Great Service at Roswell Infiniti Richard Johnson was my Salesperson. He was super nice, knowledgeable & informative. Not pushy---just what I needed! We got the deal done without it c Richard Johnson was my Salesperson. He was super nice, knowledgeable & informative. Not pushy---just what I needed! We got the deal done without it consuming my entire day. Overall, quite pleased with my experience. Thanks Richard! More

Great car buying experience I visited several dealerships before coming to Roswell Infiniti. This dealership was by far the best of the ones I visited. I felt that the staff wa I visited several dealerships before coming to Roswell Infiniti. This dealership was by far the best of the ones I visited. I felt that the staff was knowledgeable, helpful and friendly. I purchased a certified pre-owned QX80 and I am a very satisfied customer. More

Best Infiniti dealership in the area I have lost count on the number of Infiniti cars I have purchased since moving here in 1994. Almost all of them were bought at Roswell Infiniti. It' I have lost count on the number of Infiniti cars I have purchased since moving here in 1994. Almost all of them were bought at Roswell Infiniti. It's always been a good, no hassle, professional experience. The service department is a well run, competent, efficient entity as well. In the recent past I have dealt with Richard Johnson in sales who is simply delightful to talk to regarding a purchase or lease. He knows the vehicles inside and out, does not pressure me, and is cordial and professional in every way. I do not hesitate to recommend him for those interested in the Infiniti brand. More

Absoultely terrific experience I bought my first car at Roswell Infiniti in 2006 and have built a solid relationship with the dealership through both sales and service. The associa I bought my first car at Roswell Infiniti in 2006 and have built a solid relationship with the dealership through both sales and service. The associates there are professional and truly helpful. Apparently there is a culture where customer service and honesty are present. My recent experience with Richard Johnson for the purchase of my 2018 Infiniti was another example of buying a car from someone who I can now call my friend. Richard helped me navigate identifying which car from Infiniti and then locating the one with my colors and other preferences. He kept me informed as we navigated through the process and purchasing was simple. Thanks Richard! More

Best Car Buying Experience With Richard Johnson Having had a horrible experience in my last Infiniti purchase at a different dealer, as well as an even worse service experience, we decided to try a Having had a horrible experience in my last Infiniti purchase at a different dealer, as well as an even worse service experience, we decided to try a different Infiniti dealer. We struck gold! Richard Johnson at Roswell Infiniti made finding and purchasing a new car so easy - and actually enjoyable. Richard is far from the normal pushy car salesman. He truly cares about his customers, and even calls to see how you are enjoying your new car - what car salesman does that? We will be coming back when it's time for a new Infiniti! More