Roswell INFINITI of North Atlanta

Overcharged? I live 5 minutes from this dealership but I have not patronized it in years because I have had several bad experiences. So for the past couple of year I live 5 minutes from this dealership but I have not patronized it in years because I have had several bad experiences. So for the past couple of years I buy and service my cars at another dealership about 45-60 minutes away. I called to make an appointment and to get a price on the service I was scheduled for. I was quoted I called one price. When I got there the service agent quoted a higher price and explained that the quote did not include things that he felt I needed. I also needed tires and he explained that the tires were on sale and I was happy about that. He said he would give me a 10% discount because of a coupon they were advertising online. The other dealership I go ensures I know what each service costs. This service agent asked me for my signature but when the numbers he quoted didn't add up to what I was quoted I asked him to review the service sheet with me. He skimmed through it. This didn't feel right to me. I paid for my services and left and when I looked at the service sheet I believe I was overcharged for labor and whereas the discount was added the price, it still seemed inflated and higher. People at the dealership were nice but I don't ever want to feel like I was taken advantage of. I will not be returning and will continue to go to the dealership 45 min away. More

A+ Customer Service I have been driving an Infiniti for almost 15 years with no more than routine service and a set of tires... the same Infiniti. So there's no question I have been driving an Infiniti for almost 15 years with no more than routine service and a set of tires... the same Infiniti. So there's no question the Infiniti brand is excellent and dependable. This is what I missed out on when I purchased my first Infiniti. I bought it through a broker and although they delivered a great car, the quality and individual service I received from Josh far exceeded my past experience. He encouraged me to take my time. Great personality and very knowledgeable about the brand. JM More

A+ experience with Elizabeth! Love my new-to-me certified preowned Q50S. Elozabeth was a pleasure to work with! Low pressure... put us write in our ideal car. Certainly mad it a no Love my new-to-me certified preowned Q50S. Elozabeth was a pleasure to work with! Low pressure... put us write in our ideal car. Certainly mad it a no fuss process. Thanks Elizabeth! More

Great Experience Rushdi did a terrific job on the test drives showing and explaining all the features on the QX60. He made my decision easy by finding the perfect car Rushdi did a terrific job on the test drives showing and explaining all the features on the QX60. He made my decision easy by finding the perfect car for me. I couldn't be happier with my purchase! More

After 3 services Had been here 3 times and how can they miss on company provided direction and guidance on every milestone milestone. End of the 3 service. I had more Had been here 3 times and how can they miss on company provided direction and guidance on every milestone milestone. End of the 3 service. I had more issues in my car. Not coming and not recommending to anyone. More

Exceptional Personal Service It is so nice to receive consistent and exceptional service from Roswell Infinity on N Atlanta . I freely recommend this dealership to my friends! Ch It is so nice to receive consistent and exceptional service from Roswell Infinity on N Atlanta . I freely recommend this dealership to my friends! Check it out for yourself! More

Service dept is fantastic! My husband surprised me with a new Infiniti but purchased it out of state. There were some warranty issues that needed to be addressed. Mark in the se My husband surprised me with a new Infiniti but purchased it out of state. There were some warranty issues that needed to be addressed. Mark in the service dept was professional, courteous and treated me as though I purchased the car from him! Great service! Highly recommend! More

Mark Crutchfield is the BEST As soon as I pulled on the Service Drive I was welcomed by Mark with a warm loud GOOD MORNING. He was very knowledgeable about the service needs of m As soon as I pulled on the Service Drive I was welcomed by Mark with a warm loud GOOD MORNING. He was very knowledgeable about the service needs of my QX60 and even offered me a cup of coffee. He checked my tires right on the drive and showed me that I needed to replace my tires. I received 2 follow up calls from Mark explaining what the status was on my QX and when I could come pick it up. I was more the impressed by his level of service and attentiveness to my care. I would recommend the team at Roswell Infiniti to anyone. THEY ARE THE BEST!! More

Great awesome My service rep Chris was great he took care of my car and got it back to me in a timely manor. I would recommend there service to everyone I know that My service rep Chris was great he took care of my car and got it back to me in a timely manor. I would recommend there service to everyone I know that has gotten a car from Roswell Infinity. More

Great Experience I bought my 2nd car from Roswell Infiniti yesterday and couldn't be happier. I can't say enough good things about the staff, service, and selection. J I bought my 2nd car from Roswell Infiniti yesterday and couldn't be happier. I can't say enough good things about the staff, service, and selection. Josh was extremely friendly, not pushy at all w/ no haggle pricing, and was able to find the exact car that I was looking for. I would (and do) recommend Roswell Infiniti to anyone considering joining the Infiniti family! More