Roswell INFINITI of North Atlanta

Great service at Roswell Infinity...as usual! We bought our JX 35 in 2013 from Roswell. 99% of its service has been done at this dealer. They are simply outstanding at every level and have made We bought our JX 35 in 2013 from Roswell. 99% of its service has been done at this dealer. They are simply outstanding at every level and have made us into raving fans!!! More

Great customer service I went to the dealership to buy a pre-owned 2017 QX60 loaded. The customer service walked with me to the pre-own parking lot and showed me 14 cars. W I went to the dealership to buy a pre-owned 2017 QX60 loaded. The customer service walked with me to the pre-own parking lot and showed me 14 cars. When I chooses the one, I made my request regarding price and trade and they accepted most of the terms, I was out of the parking lot with The QX60 in less than an hour... More

Quick Service I had to have a key fob replaced and while it was expensive, it was $30 LESS than I was quoted on the phone and they were able to do it quickly! Mark I had to have a key fob replaced and while it was expensive, it was $30 LESS than I was quoted on the phone and they were able to do it quickly! Mark was friendly and efficient. More

Great interaction and timely service Mark was a friendly and helpful adviser. I was able to drop my car off and quickly get into a new loaner vehicle (which was very nice). As my parking Mark was a friendly and helpful adviser. I was able to drop my car off and quickly get into a new loaner vehicle (which was very nice). As my parking brake was being fixed, they noticed some leaks under the hood and advised the necessary service. Mark was understanding of my financial situation and was able to discount the service slightly so that I could pay my bills and still get my car in top shape. The facility is great, employees are friendly and the overall experience is top notch. I will be back for any future needs More

Second purchase from Roswell Infiniti This is the first time I have ever purchased a second car from a dealership so that says something about the quality of the customer service (sales an This is the first time I have ever purchased a second car from a dealership so that says something about the quality of the customer service (sales and service) I experienced with my first Infiniti. Initially, I planned to buy out the lease on my 2015 Q50S, which I loved. I did not want another car, as I typically drive a car for 12+ years. The safety features and additional power available on the 2018 Q50 Red Sport were compelling so Wendell obtained offer details for both leasing and purchasing the new 2018 Q50 Red Sport. Wendell Collins, Dominic La Barrie, Bill Gray, and Derak Rawlings all put in a huge amount of effort, time, and attention to make this purchase work for me. They were absolutely the right team and they made me feel as good about this purchase as I did in 2015. Each gentleman contributed something extra to the process and I am thankful that I finally ended up with this specific team. Wendell was a total professional and hung in there with me despite a rough start that I feared was a systemic change in the sales culture and process at the dealership. Wendell also gave me freedom to be somewhat aggressive when I took the car for test drives, which was fun. Dominic came on board when I queried Costco about their discount (after I had already spoken to Wendell) which made things even more complicated (absolutely all my fault, not Wendell’s or Dominic's), and then Bill came in when the initial offers became brittle and frustrating, restored my faith in the sales process at the dealership, and gave me the confidence that I could walk in to Derak's office and close my second purchase from Roswell Infiniti without worry. I am delighted with my car and I look forward to working with this dealership in the future. More

Car buying made easy I was not looking forward to the process of converting our leased Q50 Sport Sedan from lease to purchase at the end of the lease period. I do not lik I was not looking forward to the process of converting our leased Q50 Sport Sedan from lease to purchase at the end of the lease period. I do not like long and drawn out transactions. But when I called Roswell Infiniti and spoke with Rusty Rabia, Rusty assured me Roswell Infiniti could handle the matter quickly and efficiently, and arrange the kind of payment schedule that would suit my situation, and he was so right! He was able to compile the information for the document preparation for the purchase requiring only a few minutes of my time on the phone. Then, when I visited the dealership for final signatures, the paperwork was all ready. Rusty arranged for the appointment with the finance director upon my arrival at the dealership, and I was able to meet with him quickly and finish the transaction in 30 minutes. And while I was there, I enjoyed the pleasant surroundings of the Roswell Infiniti Showroom. Rusty Rabia was so personable and pleasant upon my initial contact, I knew I wanted him to be the representative who helped me. He was always there through the process, glad to answer any and all questions and was able to bring about the deal my husband and I wanted in quick fashion. Thanks to Rusty Rabia, Derak Rawlings, the Finance Director, and Roswell Infiniti for making my car purchase such a happy and easy experience!! More

Constant communication I was updated by Jamie with the status on a daily basis while my car was being serviced. Drop off and pick up was a breeze - less than 5 minutes each I was updated by Jamie with the status on a daily basis while my car was being serviced. Drop off and pick up was a breeze - less than 5 minutes each time was spent at the service center including pick up of the rental and payment. More

Efficient The text alerts with recommended services is efficient and a convenient way to communicate service recommendations. I was able to communicate with th The text alerts with recommended services is efficient and a convenient way to communicate service recommendations. I was able to communicate with the service team via text. This expedited the service of my vehicle and contributed to a smooth, great experience. More

Annoying rattle The rattle was identified and fixed. My car was returned clean. I had no major issues with the quality of this service visit. I did ask that all of The rattle was identified and fixed. My car was returned clean. I had no major issues with the quality of this service visit. I did ask that all of the functions for the voice activation to be enabled, specifically the ability to dictate and send a text message hands free while driving. However, that was not done, which was disappointing. There was no explanation given as to why my request was not honored. More

Great Experience Overall The whole experience was great. The Sales rep, Rushdi, was super helpful. He was informed on new car deals as well as leases and helped us come to a The whole experience was great. The Sales rep, Rushdi, was super helpful. He was informed on new car deals as well as leases and helped us come to a great decision. He was patient and knows all the vehicles inside and out. I'll definitely refer a friend, I was literally in and out of there in a couple of hours including the test drives. More